Cority vs Verint Automated Quality Management
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Overview
Cority offers enterprise level companies a web-based environment, health, safety and quality management software solution to enhance environmental sustainability, occupational health, safety and quality.
Cority offers enterprise level companies a web-based environment, health, safety and quality management software solution to enhance environmental...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Verint® Automated Quality Management™ enables contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight, objectivity, and consistency than traditional quality programs where only 1-3% of calls are reviewed.
Verint® Automated Quality Management™ enables contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight,...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.0/ 5Features
4.2/ 5Customer Service
4.4/ 5Value for Money
4.2/ 5Ease of Use
3.5/ 5Features
3.7/ 5Customer Service
3.6/ 5Value for Money
3/ 5Features
Total features 279
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accident Investigation
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Agent Interface
- Air Emissions Management
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Asbestos Management
- Assessment Management
- Asset Tracking
- Assignment Management
- Asynchronous Learning
- Audit Management
- Audit Planning
- Audit Trail
- Auditing
- Benchmarking
- Billing & Invoicing
- Booking Management
- Calendar Management
- Call Monitoring
- Call Recording
- Candidate Profiles
- Carbon Emissions Calculations
- Case List Management
- Case Management
- Case Notes
- Certificates of Analysis
- Certification & Licensing
- Certification Management
- Change Management
- Change Planning
- Change Tracking
- Charting
- Claims Management
- Client Chart Audit Tools
- Clinical Notes
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Management
- Compliance Management
- Compliance Tracking
- Configurable Alerts
- Configurable Workflow
- Configuration Management
- Conflict Minerals Management
- Contact Database
- Content Library
- Content Management
- Contractor Management
- Corporate/Business
- Corrective and Preventive Actions (CAPA)
- Course Management
- Course Tracking
- Customer Complaint Tracking
- Customisable Branding
- Customisable Dashboard
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Rules
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation
- Data Capture and Transfer
- Data Cleansing
- Data Collection
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Management
- Data Mapping
- Data Profiling
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Deadline Management
- Defect Tracking
- Disclosure Management
- Document Automation
- Document Capture
- Document Classification
- Document Coding & Control
- Document Management
- Document Review
- Document Storage
- Document Templates
- Documentation Management
- Drag & Drop
- E-Prescribing
- EHR/EMR Integration
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Email-to-Task Conversion
- Emission Calculations
- Emission Reduction Planning
- Emissions Management
- Emissions Monitoring
- Employee Coaching Tools
- Employee Management
- Employee Reward Programs
- Energy Management
- Enrollment Confirmation
- Environmental Compliance
- Environmental Metrics
- Equipment Management
- Equipment Tracking
- Event Logs
- Exceptions Management
- Expiry Notifications
- FDA Compliance
- Failed Inspection Tracking
- Feedback Management
- File Sharing
- For Government
- Forecasting
- Forms Management
- Framework Management
- GDPR Compliance
- Geographic Maps
- Goal Setting/Tracking
- Graphical Data Presentation
- Greenhouse Gas Tracking
- HIPAA Compliant
- Hazardous Materials Management
- Health Monitoring
- Health Record Access
- Health Risk Assessment
- ISO Compliance
- ISO Standards Management
- Image Capture
- Immunisation & Allergy Tracking
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Industrial Safety Management
- Initiative Management
- Inspection Checklists
- Inspection Management
- Internal Controls Management
- Inventory Management
- Inventory Tracking
- Investigation Management
- Invoice Management
- Issue Management
- Issue Tracking
- KPI Monitoring
- KRI (Key Risk Indicator) Monitoring
- Leaderboards
- Learner Portal
- Learning Management
- Learning Paths/Tracks
- Legal Risk Management
- Machine Learning
- Maintenance Management
- Mass Notifications
- Master Data Management
- Medical Billing
- Medical History Records
- Medical Records
- Medication Alerts/Warnings
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Learning
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Factor Authentication
- Multi-Language
- Multi-Location
- Multiple Data Sources
- Multiple Scoring Models
- Natural Language Processing
- Nonconformance Tracking
- OLAP
- OSHA Compliance
- OSHA Recordkeeping
- Occupational Health Management
- Offline Access
- Online Registration
- Online Scheduling
- Operational Risk Management
- Patient Portal
- Patient Records Management
- Patient Scheduling
- Performance Metrics
- Permit Management
- Personnel Drug Testing
- Policy Management
- Predictive Analytics
- Process/Workflow Automation
- Product Data Management
- Program Management
- Progress Notes
- Progress Reports
- Progress Tracking
- Projections
- Quality Assurance
- Quality Control
- Quality Management
- Real Time Data Collection
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Records Management
- Recurring Tasks
- Referral Management
- Relational Display
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Risk Management
- Risk Reporting
- Risk Scoring
- Role-Based Permissions
- Root Cause Analysis
- SCORM Compliance
- SMS Messaging
- SMS Reminders
- Safety Incident Management
- Safety Management
- Sample Management
- Sarbanes-Oxley Compliance
- Scenario Planning
- Scheduled Messaging
- Scheduled/Automated Reports
- Scheduling
- Scoring
- Search/Filter
- Secure Data Storage
- Self-paced Learning
- Single Sign On
- Stakeholder Engagement
- Status Tracking
- Sub-Task Management
- Subcontractor Management
- Supplier Management
- Supplier Quality Control
- Surveys & Feedback
- Sustainability Management
- Task Board View
- Task Editing
- Task Management
- Task Progress Tracking
- Task Scheduling
- Telemedicine Software
- Tests/Assessments
- Third-Party Integrations
- Time Tracking
- To-Do List
- Traceability
- Training Administration
- Training Management
- Training Record Management
- Treatment Planning
- Trend Analysis
- User Management
- Version Control
- Visual Analytics
- Visual Discovery
- Waste Management
- Water Management
- Workflow Management
Total features 35
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accident Investigation
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Agent Interface
- Air Emissions Management
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Asbestos Management
- Assessment Management
- Asset Tracking
- Assignment Management
- Asynchronous Learning
- Audit Management
- Audit Planning
- Audit Trail
- Auditing
- Benchmarking
- Billing & Invoicing
- Booking Management
- Calendar Management
- Call Monitoring
- Call Recording
- Candidate Profiles
- Carbon Emissions Calculations
- Case List Management
- Case Management
- Case Notes
- Certificates of Analysis
- Certification & Licensing
- Certification Management
- Change Management
- Change Planning
- Change Tracking
- Charting
- Claims Management
- Client Chart Audit Tools
- Clinical Notes
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Management
- Compliance Management
- Compliance Tracking
- Configurable Alerts
- Configurable Workflow
- Configuration Management
- Conflict Minerals Management
- Contact Database
- Content Library
- Content Management
- Contractor Management
- Corporate/Business
- Corrective and Preventive Actions (CAPA)
- Course Management
- Course Tracking
- Customer Complaint Tracking
- Customisable Branding
- Customisable Dashboard
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Rules
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation
- Data Capture and Transfer
- Data Cleansing
- Data Collection
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Management
- Data Mapping
- Data Profiling
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Deadline Management
- Defect Tracking
- Disclosure Management
- Document Automation
- Document Capture
- Document Classification
- Document Coding & Control
- Document Management
- Document Review
- Document Storage
- Document Templates
- Documentation Management
- Drag & Drop
- E-Prescribing
- EHR/EMR Integration
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Email-to-Task Conversion
- Emission Calculations
- Emission Reduction Planning
- Emissions Management
- Emissions Monitoring
- Employee Coaching Tools
- Employee Management
- Employee Reward Programs
- Energy Management
- Enrollment Confirmation
- Environmental Compliance
- Environmental Metrics
- Equipment Management
- Equipment Tracking
- Event Logs
- Exceptions Management
- Expiry Notifications
- FDA Compliance
- Failed Inspection Tracking
- Feedback Management
- File Sharing
- For Government
- Forecasting
- Forms Management
- Framework Management
- GDPR Compliance
- Geographic Maps
- Goal Setting/Tracking
- Graphical Data Presentation
- Greenhouse Gas Tracking
- HIPAA Compliant
- Hazardous Materials Management
- Health Monitoring
- Health Record Access
- Health Risk Assessment
- ISO Compliance
- ISO Standards Management
- Image Capture
- Immunisation & Allergy Tracking
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Industrial Safety Management
- Initiative Management
- Inspection Checklists
- Inspection Management
- Internal Controls Management
- Inventory Management
- Inventory Tracking
- Investigation Management
- Invoice Management
- Issue Management
- Issue Tracking
- KPI Monitoring
- KRI (Key Risk Indicator) Monitoring
- Leaderboards
- Learner Portal
- Learning Management
- Learning Paths/Tracks
- Legal Risk Management
- Machine Learning
- Maintenance Management
- Mass Notifications
- Master Data Management
- Medical Billing
- Medical History Records
- Medical Records
- Medication Alerts/Warnings
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Learning
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Factor Authentication
- Multi-Language
- Multi-Location
- Multiple Data Sources
- Multiple Scoring Models
- Natural Language Processing
- Nonconformance Tracking
- OLAP
- OSHA Compliance
- OSHA Recordkeeping
- Occupational Health Management
- Offline Access
- Online Registration
- Online Scheduling
- Operational Risk Management
- Patient Portal
- Patient Records Management
- Patient Scheduling
- Performance Metrics
- Permit Management
- Personnel Drug Testing
- Policy Management
- Predictive Analytics
- Process/Workflow Automation
- Product Data Management
- Program Management
- Progress Notes
- Progress Reports
- Progress Tracking
- Projections
- Quality Assurance
- Quality Control
- Quality Management
- Real Time Data Collection
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Records Management
- Recurring Tasks
- Referral Management
- Relational Display
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Risk Management
- Risk Reporting
- Risk Scoring
- Role-Based Permissions
- Root Cause Analysis
- SCORM Compliance
- SMS Messaging
- SMS Reminders
- Safety Incident Management
- Safety Management
- Sample Management
- Sarbanes-Oxley Compliance
- Scenario Planning
- Scheduled Messaging
- Scheduled/Automated Reports
- Scheduling
- Scoring
- Search/Filter
- Secure Data Storage
- Self-paced Learning
- Single Sign On
- Stakeholder Engagement
- Status Tracking
- Sub-Task Management
- Subcontractor Management
- Supplier Management
- Supplier Quality Control
- Surveys & Feedback
- Sustainability Management
- Task Board View
- Task Editing
- Task Management
- Task Progress Tracking
- Task Scheduling
- Telemedicine Software
- Tests/Assessments
- Third-Party Integrations
- Time Tracking
- To-Do List
- Traceability
- Training Administration
- Training Management
- Training Record Management
- Treatment Planning
- Trend Analysis
- User Management
- Version Control
- Visual Analytics
- Visual Discovery
- Waste Management
- Water Management
- Workflow Management
Integrations
- SAP Access Control
- SAP Adaptive Server Enterprise
- SAP Agent Performance Management
- SAP Analytics Cloud
- SAP Ariba
- SAP Ariba Contracts
- SAP Ariba Strategic Sourcing
- SAP Ariba Supply Chain Collaboration
- SAP Asset Performance Management
- SAP BTP
- SAP BW/4HANA
- SAP Build
- SAP Business ByDesign
- SAP Business One
- SAP Business Planning and Consolidation
- SAP BusinessObjects Business Intelligence
- SAP CPQ
- SAP Cloud for Real Estate
- SAP Commerce Cloud
- SAP Commissions
- SAP Concur
- SAP Conversational AI
- SAP Crystal Reports
- SAP Customer Data Cloud
- SAP Customer Data Platform
- SAP Customer Experience
- SAP Data Intelligence
- SAP Data Services
- SAP Datasphere
- SAP Digital Manufacturing Cloud
- SAP Digital Supply Chain Management
- SAP Document Center
- SAP E-commerce Customer Portal
- SAP Enable Now
- SAP Enterprise Asset Management
- SAP Enterprise Product Development
- SAP Event Ticketing
- SAP Extended Warehouse Management
- SAP Field Service Management
- SAP Fieldglass
- SAP HANA Cloud
- SAP IQ
- SAP Information Steward
- SAP Integrated Business Planning for Supply Chain
- SAP Integration Suite
- SAP Lumira
- SAP Marketing Cloud
- SAP Master Data Governance
- SAP NetWeaver
- SAP PowerDesigner
- SAP Process Orchestration
- SAP Product Lifecycle Costing
- SAP Product Lifecycle Management
- SAP Profitability and Performance Management
- SAP Ruum
- SAP S/4HANA Cloud
- SAP Sales Cloud
- SAP Service Cloud
- SAP Service and Asset Manager
- SAP Signavio
- SAP Single Sign-On
- SAP SuccessFactors HXM Suite
- SAP SuccessFactors Work Zone
- SAP Sustainability Performance Management
- SAP Trade Management
- SAP Transportation Management
- SAP license management
- SAP on IBM Cloud
Not provided by vendor
