INSIDE vs Customer Interaction Manager
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online, helping both the company’s own clients and their end-users to drastically improve operational efficiency and effectiveness.
Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online, helping both the company’s own...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
CIM acts as centralized storage for customer profiles and customers' interactions across different channels. The customer's profile can be used for caller-specific routing based on the labels assigned such as VIP, repetitive, etc.
It supports last agent routing thus improving customer experience.
CIM acts as centralized storage for customer profiles and customers' interactions across different channels. The customer's profile can be used for...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 120.00/month
- Free Version
- Free Trial
- Subscription
Starting from
USD 108.00/year
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.4/ 5Customer Service
4.5/ 5Value for Money
4.5/ 5Features
Total features 105
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Attribution Modeling
- Audience Analytics
- Audience Engagement
- Automated Responses
- Autoresponders
- Behavior Tracking
- Behavioral Analytics
- CRM
- Campaign Analytics
- Campaign Management
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Contact Management
- Content Management
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customisable Branding
- Customizable Fields
- Customizable Templates
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Scheduling
- Event Triggered Actions
- Feedback Management
- File Sharing
- Gamification
- Geotargeting
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Lead Capture
- Live Chat
- Meeting Management
- Mobile Access
- Moderation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multimedia Support
- Multiple Camera Feeds
- Multistreaming
- Natural Language Processing
- Offline Form
- Performance Metrics
- Performance Monitoring
- Personalization
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Broadcasting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Rules-Based Workflow
- Scheduling
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Streaming
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Video Call Recording
- Video Conferencing
- Video Streaming
- Video Support
- Virtual Assistant
- Visual Analytics
- Workflow Management
Total features 8
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Attribution Modeling
- Audience Analytics
- Audience Engagement
- Automated Responses
- Autoresponders
- Behavior Tracking
- Behavioral Analytics
- CRM
- Campaign Analytics
- Campaign Management
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Contact Management
- Content Management
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customisable Branding
- Customizable Fields
- Customizable Templates
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Scheduling
- Event Triggered Actions
- Feedback Management
- File Sharing
- Gamification
- Geotargeting
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Lead Capture
- Live Chat
- Meeting Management
- Mobile Access
- Moderation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multimedia Support
- Multiple Camera Feeds
- Multistreaming
- Natural Language Processing
- Offline Form
- Performance Metrics
- Performance Monitoring
- Personalization
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Broadcasting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Rules-Based Workflow
- Scheduling
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Streaming
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Video Call Recording
- Video Conferencing
- Video Streaming
- Video Support
- Virtual Assistant
- Visual Analytics
- Workflow Management
Integrations
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Zendesk Suite
Not provided by vendor
