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SolarWinds Service Desk vs BMC Helix ITSM

SolarWinds Service Desk

(574)
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BMC Helix ITSM

(114)
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SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests.
BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

USD 39.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(574)

Ease of Use

4.6/ 5

Features

4.4/ 5

Customer Service

4.6/ 5

Value for Money

4.5/ 5
Read all reviews

Overall rating

4.1 /5
(114)

Ease of Use

3.7/ 5

Features

4.0/ 5

Customer Service

3.9/ 5

Value for Money

3.9/ 5
Read all reviews

Total features 94

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Autoresponders
  • CMDB
  • CRM
  • Call Center Management
  • Categorisation/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Support
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Inventory
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Assessment
  • Risk Reporting
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled/Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Ticket Management
  • Widgets
  • Workflow Management

Total features 13

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Autoresponders
  • CMDB
  • CRM
  • Call Center Management
  • Categorisation/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Support
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Inventory
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Assessment
  • Risk Reporting
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled/Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Ticket Management
  • Widgets
  • Workflow Management
  • Azure Active Directory
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Drive
  • Google Workspace
  • Harvest
  • Jamf Connect
  • Jira
  • LogMeIn Central
  • LogMeIn Rescue
  • Microsoft Azure
  • Nmap
  • Okta
  • OneLogin
  • Salesforce Sales Cloud
  • Slack
  • TeamViewer Remote
  • Yurbi
  • Zapier
  • Zendesk Suite
  • Azure Active Directory
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Drive
  • Google Workspace
  • Harvest
  • Jamf Connect
  • Jira
  • LogMeIn Central
  • LogMeIn Rescue
  • Microsoft Azure
  • Nmap
  • Okta
  • OneLogin
  • Salesforce Sales Cloud
  • Slack
  • TeamViewer Remote
  • Yurbi
  • Zapier
  • Zendesk Suite

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