SolarWinds Service Desk vs ServiceNow Customer Service Management
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Overview
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.
ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM,...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 39.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.4/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Ease of Use
4.1/ 5Features
4.3/ 5Customer Service
4.2/ 5Value for Money
4.1/ 5Features
Total features 94
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Automated Routing
- Autoresponders
- Business Process Automation
- CMDB
- CRM
- Call Center Management
- Call List Management
- Call Monitoring
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Caller ID
- Campaign Management
- Categorisation/Grouping
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Support
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Management
- Data Mapping
- Device Auto Discovery
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Full Text Search
- Help Desk Management
- IT Asset Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Interactive Content
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- Live Chat
- ML Algorithm Library
- Machine Learning
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Model Training
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- No-Code
- On-Demand Communications
- Online Forums
- Order Fulfillment
- Order Tracking
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Problem Management
- Process/Workflow Automation
- Procurement Management
- Project Management
- Project Workflow
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Risk Assessment
- Risk Reporting
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- Sales Trend Analysis
- Scheduled/Automated Reports
- Search/Filter
- Self Service Data Preparation
- Self Service Portal
- Self-service Analytics
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Special Order Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Ticket Management
- Trend Analysis
- User Management
- Virtual Assistant
- Visual Analytics
- Widgets
- Workflow Configuration
- Workflow Management
- Workforce Management
Total features 106
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Automated Routing
- Autoresponders
- Business Process Automation
- CMDB
- CRM
- Call Center Management
- Call List Management
- Call Monitoring
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Caller ID
- Campaign Management
- Categorisation/Grouping
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Support
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Management
- Data Mapping
- Device Auto Discovery
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Full Text Search
- Help Desk Management
- IT Asset Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Interactive Content
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- Live Chat
- ML Algorithm Library
- Machine Learning
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Model Training
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- No-Code
- On-Demand Communications
- Online Forums
- Order Fulfillment
- Order Tracking
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Problem Management
- Process/Workflow Automation
- Procurement Management
- Project Management
- Project Workflow
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Risk Assessment
- Risk Reporting
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- Sales Trend Analysis
- Scheduled/Automated Reports
- Search/Filter
- Self Service Data Preparation
- Self Service Portal
- Self-service Analytics
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Special Order Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Ticket Management
- Trend Analysis
- User Management
- Virtual Assistant
- Visual Analytics
- Widgets
- Workflow Configuration
- Workflow Management
- Workforce Management
Integrations
- 3CLogic
- Azure Active Directory
- Bright Pattern
- Dropbox Business
- Five9
- Gmail
- Google Analytics 360
- Google Drive
- Google Workspace
- Harvest
- Jamf Connect
- Jira
- LogMeIn Central
- LogMeIn Rescue
- Medallia Experience Cloud
- Microsoft Azure
- Microsoft Teams
- Nmap
- Okta
- OneLogin
- Salesforce Sales Cloud
- SightCall
- Slack
- Sprinklr
- Talkdesk
- TeamViewer Remote
- TenFold
- Vonage Business Communications
- Webex Suite
- Zapier
- Zendesk Suite
- 3CLogic
- Azure Active Directory
- Bright Pattern
- Dropbox Business
- Five9
- Gmail
- Google Analytics 360
- Google Drive
- Google Workspace
- Harvest
- Jamf Connect
- Jira
- LogMeIn Central
- LogMeIn Rescue
- Medallia Experience Cloud
- Microsoft Azure
- Microsoft Teams
- Nmap
- Okta
- OneLogin
- Salesforce Sales Cloud
- SightCall
- Slack
- Sprinklr
- Talkdesk
- TeamViewer Remote
- TenFold
- Vonage Business Communications
- Webex Suite
- Zapier
- Zendesk Suite
