SolarWinds Service Desk vs TeamSupport
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Overview
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 39.00/month
- Free Version
- Free Trial
- Subscription
Starting from
USD 29.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.4/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Ease of Use
4.4/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.4/ 5Features
Total features 94
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Automated Routing
- Autoresponders
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Case Management
- Categorisation/Grouping
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Device Auto Discovery
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Onboarding
- Online Forums
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Risk Assessment
- Risk Reporting
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Monitoring
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Ticket Management
- Usage Tracking/Analytics
- Website Integration
- Widgets
- Wiki
- Workflow Management
Total features 109
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Automated Routing
- Autoresponders
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Case Management
- Categorisation/Grouping
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Device Auto Discovery
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Onboarding
- Online Forums
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Risk Assessment
- Risk Reporting
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Monitoring
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Ticket Management
- Usage Tracking/Analytics
- Website Integration
- Widgets
- Wiki
- Workflow Management
Integrations
- Azure Active Directory
- Azure DevOps Server
- Beanstalk
- Customer Thermometer
- Dropbox Business
- Drupal
- Gmail
- GoDaddy Website Builder
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Maps
- Google Workspace
- Harvest
- Highrise
- HubSpot CRM
- HubSpot Marketing Hub
- Jamf Connect
- Jira
- Joomla
- LogMeIn Central
- LogMeIn Rescue
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Outlook
- Microsoft Teams
- Microsoft Visual Studio
- Nicereply
- Nmap
- Okta
- OneLogin
- Oracle CRM On Demand
- Oracle Service
- RingCentral Engage Digital
- RingCentral Engage Voice
- RingCentral Video
- RingEX
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Squarespace
- SurveyMonkey
- TeamViewer Remote
- Twitter/X
- Web.com
- Weebly
- WordPress
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho CRM
- Azure Active Directory
- Azure DevOps Server
- Beanstalk
- Customer Thermometer
- Dropbox Business
- Drupal
- Gmail
- GoDaddy Website Builder
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Maps
- Google Workspace
- Harvest
- Highrise
- HubSpot CRM
- HubSpot Marketing Hub
- Jamf Connect
- Jira
- Joomla
- LogMeIn Central
- LogMeIn Rescue
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Outlook
- Microsoft Teams
- Microsoft Visual Studio
- Nicereply
- Nmap
- Okta
- OneLogin
- Oracle CRM On Demand
- Oracle Service
- RingCentral Engage Digital
- RingCentral Engage Voice
- RingCentral Video
- RingEX
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Squarespace
- SurveyMonkey
- TeamViewer Remote
- Twitter/X
- Web.com
- Weebly
- WordPress
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho CRM
