Pushwoosh vs Customer Interaction Manager
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Overview
Achieve the growth you strive for with one platform. Engage, convert, and retain your customers through push notifications, in-app messages, emails, SMS, and WhatsApp messaging.
Achieve the growth you strive for with one platform. Engage, convert, and retain your customers through push notifications, in-app messages, emails,...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
CIM acts as centralized storage for customer profiles and customers' interactions across different channels. The customer's profile can be used for caller-specific routing based on the labels assigned such as VIP, repetitive, etc.
It supports last agent routing thus improving customer experience.
CIM acts as centralized storage for customer profiles and customers' interactions across different channels. The customer's profile can be used for...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 49.00/month
- Free Version
- Free Trial
- Subscription
Starting from
USD 108.00/year
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.0/ 5Customer Service
4.7/ 5Value for Money
4.3/ 5Features
Total features 100
- A/B Testing
- AI Content Creation
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- App Notifications
- Audience Targeting
- Behavior Analytics
- Behavior Tracking
- Behavioral Analytics
- Behavioral Targeting
- CAN-SPAM Compliance
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Scheduling
- Campaign Segmentation
- Churn Management
- Click Tracking
- Communication Management
- Contact Management
- Content Creation
- Contextual Targeting
- Conversion Tracking
- Customer Communication
- Customer Data Management
- Customer Engagement
- Customer Experience Management
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customer Touchpoints
- Customisable Branding
- Customisable CTAs
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Automation
- Email Campaign Management
- Email Management
- Email Marketing
- Email Sequences
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- GDPR Compliance
- Geotargeting
- HTML Editor
- Lifecycle Management
- List Management
- Marketing Automation
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile Optimization
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Notification Editor
- Notification Scheduling
- Performance Metrics
- Personalization
- Preview Functionality
- Process/Workflow Automation
- Push Notifications
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-time Alerts
- Recommendations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Retention Tracking
- SMS Marketing
- SMS Messaging
- SMS Notifications
- Segmentation
- Subscriber Management
- Surveys & Feedback
- Tagging
- Template Management
- Third-Party Integrations
- User Onboarding
- Visual Analytics
- Visual Workflow Management
- WYSIWYG Editor
- Web Notifications
- Website Analytics
- Workflow Management
Total features 8
- A/B Testing
- AI Content Creation
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- App Notifications
- Audience Targeting
- Behavior Analytics
- Behavior Tracking
- Behavioral Analytics
- Behavioral Targeting
- CAN-SPAM Compliance
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Scheduling
- Campaign Segmentation
- Churn Management
- Click Tracking
- Communication Management
- Contact Management
- Content Creation
- Contextual Targeting
- Conversion Tracking
- Customer Communication
- Customer Data Management
- Customer Engagement
- Customer Experience Management
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customer Touchpoints
- Customisable Branding
- Customisable CTAs
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Automation
- Email Campaign Management
- Email Management
- Email Marketing
- Email Sequences
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- GDPR Compliance
- Geotargeting
- HTML Editor
- Lifecycle Management
- List Management
- Marketing Automation
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile Optimization
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Notification Editor
- Notification Scheduling
- Performance Metrics
- Personalization
- Preview Functionality
- Process/Workflow Automation
- Push Notifications
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-time Alerts
- Recommendations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Retention Tracking
- SMS Marketing
- SMS Messaging
- SMS Notifications
- Segmentation
- Subscriber Management
- Surveys & Feedback
- Tagging
- Template Management
- Third-Party Integrations
- User Onboarding
- Visual Analytics
- Visual Workflow Management
- WYSIWYG Editor
- Web Notifications
- Website Analytics
- Workflow Management
Integrations
- Adapty
- Adjust
- Amplitude
- Apphud
- AppsFlyer
- Crashlytics
- Google Analytics 360
- Make
- Marketo Engage
- Mixpanel
- Qonversion
- Segment
- Solitics
- Tealium Customer Data Hub
- Twilio
- mParticle
Not provided by vendor
