Enterprise Bot vs DRUID
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Overview
AI-powered intelligent virtual assistants and automation tools that enable round-the-clock support via email, voice, and chat across your enterprise ecosystem. Automate 85% of all user-related queries in 12+ languages, increase CSAT scores by 25% and be deployment-ready within a day.
AI-powered intelligent virtual assistants and automation tools that enable round-the-clock support via email, voice, and chat across your enterprise...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
DRUID AI offers conversational AI with an NLP engine of 98% accuracy, multiple integrations & flexible cloud/on-prem/hybrid deployments
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 50.00/month
- Free Version
- Free Trial
- Subscription
Starting from
USD 50,000.00/year
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.5/ 5Customer Service
5/ 5Value for Money
4.4/ 5Features
Total features 147
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Augmented Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Business Process Automation
- CRM
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Transfer
- Callback Scheduling
- Canned Responses
- Catalog Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Portal
- Code-free Development
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Content Management
- Contextual Guidance
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Capture and Transfer
- Data Extraction
- Data Import/Export
- Data Recovery
- Data Storage Management
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Automation
- Email Distribution
- Email Management
- Email Monitoring
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Faceted Search/Filtering
- Feedback Management
- File Management
- File Sharing
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Full Text Search
- Fuzzy Search
- Human Handover
- IVR Software
- Inbox Management
- Indexing
- Intent Recognition
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Qualification
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Channel Social Integration
- Multi-Language
- Multiple Data Sources
- Multiple User Accounts
- Natural Language Processing
- Natural Language Search
- Offline Form
- One-to-One Messaging
- Part of Speech Tagging
- Performance Management
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Process/Workflow Automation
- Product Recommendations
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Semantic Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Speech Recognition
- Speech Synthesis
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Ticket Reservations
- Topic Classification
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- User Management
- Video Chat
- Virtual Assistant
- Virtual Personal Assistant (VPA)
- Visual Analytics
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow Management
Total features 107
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Augmented Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Business Process Automation
- CRM
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Transfer
- Callback Scheduling
- Canned Responses
- Catalog Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Portal
- Code-free Development
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Content Management
- Contextual Guidance
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Capture and Transfer
- Data Extraction
- Data Import/Export
- Data Recovery
- Data Storage Management
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Automation
- Email Distribution
- Email Management
- Email Monitoring
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Faceted Search/Filtering
- Feedback Management
- File Management
- File Sharing
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Full Text Search
- Fuzzy Search
- Human Handover
- IVR Software
- Inbox Management
- Indexing
- Intent Recognition
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Qualification
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Channel Social Integration
- Multi-Language
- Multiple Data Sources
- Multiple User Accounts
- Natural Language Processing
- Natural Language Search
- Offline Form
- One-to-One Messaging
- Part of Speech Tagging
- Performance Management
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Process/Workflow Automation
- Product Recommendations
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Semantic Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Speech Recognition
- Speech Synthesis
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Ticket Reservations
- Topic Classification
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- User Management
- Video Chat
- Virtual Assistant
- Virtual Personal Assistant (VPA)
- Visual Analytics
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow Management
Integrations
- 24online
- ADP Workforce Now
- Act-On
- ActiveCampaign
- Amazon EC2
- Anywhere365
- Apptivo
- Automation Anywhere
- BambooHR
- Brevo
- Chanty
- Constant Contact
- Copper
- Discord
- Docusign
- Domo
- Freshdesk
- Freshsales
- GENESYS
- Google Meet
- Gusto
- Hanna CRM
- Help Scout
- HubSpot CMS Hub
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- IBM Cognos Analytics
- IFS Enterprise Asset Management (EAM)
- Jira
- Kayako
- Klaviyo
- LiveAgent
- Looker
- Mailchimp
- Marketo Engage
- Mattermost
- MicroStrategy Analytics
- Microsoft Dynamic 365 CRM (JourneyTEAM - Reseller)
- Microsoft Power BI
- Microsoft Teams
- Namely
- Namirial eSignAnyWhere
- Nimble
- Odoo
- Omnisend
- Oracle Business Intelligence
- Oracle CRM On Demand
- Oracle Eloqua Marketing Automation
- Oracle PeopleSoft
- Paycom
- Paycor
- Pipedrive
- QT9 ERP
- Qlik Catalog
- Rippling
- SAP BusinessObjects Business Intelligence
- SAP SuccessFactors HXM Suite
- SS&C Blue Prism
- SYSPRO
- Sage CRM
- Salesforce Marketing Cloud
- Salesforce Starter
- ServiceNow
- ServiceNow IT Service Management
- ServiceNow Problem Management
- Sisense
- Skype
- Slack
- SolarWinds Service Desk
- Spiceworks Cloud Help Desk
- SugarCRM
- SugarCRM Google Calendar
- Tableau
- Telegram
- Temenos Transact
- ThoughtSpot
- UKG Pro
- UNIT4 ERP
- UiPath
- Viber
- Vonage Business Communications
- Workday Enterprise Management Cloud
- Workday HCM
- Zendesk AI
- Zendesk Sunshine
- Zoho Analytics
- Zoho CRM
- Zoho Desk
- Zoom Virtual Agent
- iTSM
- monday CRM
- 24online
- ADP Workforce Now
- Act-On
- ActiveCampaign
- Amazon EC2
- Anywhere365
- Apptivo
- Automation Anywhere
- BambooHR
- Brevo
- Chanty
- Constant Contact
- Copper
- Discord
- Docusign
- Domo
- Freshdesk
- Freshsales
- GENESYS
- Google Meet
- Gusto
- Hanna CRM
- Help Scout
- HubSpot CMS Hub
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- IBM Cognos Analytics
- IFS Enterprise Asset Management (EAM)
- Jira
- Kayako
- Klaviyo
- LiveAgent
- Looker
- Mailchimp
- Marketo Engage
- Mattermost
- MicroStrategy Analytics
- Microsoft Dynamic 365 CRM (JourneyTEAM - Reseller)
- Microsoft Power BI
- Microsoft Teams
- Namely
- Namirial eSignAnyWhere
- Nimble
- Odoo
- Omnisend
- Oracle Business Intelligence
- Oracle CRM On Demand
- Oracle Eloqua Marketing Automation
- Oracle PeopleSoft
- Paycom
- Paycor
- Pipedrive
- QT9 ERP
- Qlik Catalog
- Rippling
- SAP BusinessObjects Business Intelligence
- SAP SuccessFactors HXM Suite
- SS&C Blue Prism
- SYSPRO
- Sage CRM
- Salesforce Marketing Cloud
- Salesforce Starter
- ServiceNow
- ServiceNow IT Service Management
- ServiceNow Problem Management
- Sisense
- Skype
- Slack
- SolarWinds Service Desk
- Spiceworks Cloud Help Desk
- SugarCRM
- SugarCRM Google Calendar
- Tableau
- Telegram
- Temenos Transact
- ThoughtSpot
- UKG Pro
- UNIT4 ERP
- UiPath
- Viber
- Vonage Business Communications
- Workday Enterprise Management Cloud
- Workday HCM
- Zendesk AI
- Zendesk Sunshine
- Zoho Analytics
- Zoho CRM
- Zoho Desk
- Zoom Virtual Agent
- iTSM
- monday CRM
