Customer Interaction Manager vs Exeevo Omnipresence
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
CIM acts as centralized storage for customer profiles and customers' interactions across different channels. The customer's profile can be used for caller-specific routing based on the labels assigned such as VIP, repetitive, etc.
It supports last agent routing thus improving customer experience.
CIM acts as centralized storage for customer profiles and customers' interactions across different channels. The customer's profile can be used for...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Exeevo Omnipresence is one multichannel CRM solution created specifically for the life sciences industry. Its use cases include Marketing, Commercial, Field CRM, Medical Affairs CRM, Event management, Content Management, Expert and Patient Engagement.
Exeevo Omnipresence is one multichannel CRM solution created specifically for the life sciences industry. Its use cases include Marketing, Commercial,...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 108.00/year
- Free Version
- Free Trial
- Subscription
Starting from
USD 20.00
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
5/ 5Features
5/ 5Customer Service
4/ 5Value for Money
4/ 5Features
Total features 8
- A/B Testing
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Query
- Ad hoc Reporting
- Alerts/Notifications
- Application Development
- Appointment Management
- Appointment Scheduling
- Attendee Management
- Attribution Modeling
- Audience Targeting
- Automated Scheduling
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Campaign Analytics
- Campaign Management
- Care Plan Management
- Charting
- Chat/Messaging
- Chatbot
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Conferences/Conventions
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Management
- Conversion Tracking
- Credit Card Processing
- Customer Database
- Customer Experience Management
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Connectors
- Data Import/Export
- Data Mapping
- Data Synchronization
- Data Visualization
- Database Creation
- Document Management
- Document Storage
- Drag & Drop
- Electronic Payments
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Engagement Tracking
- Event Scheduling
- Exhibit/Vendor Management
- Feedback Management
- File Sharing
- For Sales Teams/Organizations
- Forecasting
- Forms Automation
- Forms Management
- Geographic Maps
- Goal Management
- Graphical Workflow Editor
- HIPAA Compliant
- Integration into Third Party Applications
- Interaction Tracking
- Interactive Reports
- Knowledge Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- Live Chat
- Marketing Automation
- Medical History Records
- Meeting Management
- Messaging
- Mobile Access
- Mobile Reporting
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multi-User Collaboration
- Multiple Data Sources
- NPS Survey Structure
- Negative Feedback Management
- Notes Management
- Office Suite
- Opportunity Management
- Patient Communications
- Patient Engagement Software
- Patient Management
- Patient Portal
- Patient Questionnaires
- Patient Records Management
- Payment Processing
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Predictive Analytics
- Presentation Tools
- Prioritization
- Progress Tracking
- Project Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Records Management
- Referral Tracking
- Registration Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Room Block Management
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Onboarding & Training
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Self-service Analytics
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Social Promotion
- Sponsorship Management
- Streaming Analytics
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Templates
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticketing
- To-Do List
- Trend Analysis
- Video Conferencing
- Visual Analytics
- Visual Discovery
- Visual Workflow Management
- Website Analytics
- Website Management
- Widgets
- Workflow Management
Total features 182
- A/B Testing
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Query
- Ad hoc Reporting
- Alerts/Notifications
- Application Development
- Appointment Management
- Appointment Scheduling
- Attendee Management
- Attribution Modeling
- Audience Targeting
- Automated Scheduling
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Campaign Analytics
- Campaign Management
- Care Plan Management
- Charting
- Chat/Messaging
- Chatbot
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Conferences/Conventions
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Management
- Conversion Tracking
- Credit Card Processing
- Customer Database
- Customer Experience Management
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Connectors
- Data Import/Export
- Data Mapping
- Data Synchronization
- Data Visualization
- Database Creation
- Document Management
- Document Storage
- Drag & Drop
- Electronic Payments
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Engagement Tracking
- Event Scheduling
- Exhibit/Vendor Management
- Feedback Management
- File Sharing
- For Sales Teams/Organizations
- Forecasting
- Forms Automation
- Forms Management
- Geographic Maps
- Goal Management
- Graphical Workflow Editor
- HIPAA Compliant
- Integration into Third Party Applications
- Interaction Tracking
- Interactive Reports
- Knowledge Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- Live Chat
- Marketing Automation
- Medical History Records
- Meeting Management
- Messaging
- Mobile Access
- Mobile Reporting
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multi-User Collaboration
- Multiple Data Sources
- NPS Survey Structure
- Negative Feedback Management
- Notes Management
- Office Suite
- Opportunity Management
- Patient Communications
- Patient Engagement Software
- Patient Management
- Patient Portal
- Patient Questionnaires
- Patient Records Management
- Payment Processing
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Predictive Analytics
- Presentation Tools
- Prioritization
- Progress Tracking
- Project Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Records Management
- Referral Tracking
- Registration Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Room Block Management
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Onboarding & Training
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Self-service Analytics
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Social Promotion
- Sponsorship Management
- Streaming Analytics
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Templates
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticketing
- To-Do List
- Trend Analysis
- Video Conferencing
- Visual Analytics
- Visual Discovery
- Visual Workflow Management
- Website Analytics
- Website Management
- Widgets
- Workflow Management
