Customer Interaction Manager vs HyperIn
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Overview
CIM acts as centralized storage for customer profiles and customers' interactions across different channels. The customer's profile can be used for caller-specific routing based on the labels assigned such as VIP, repetitive, etc.
It supports last agent routing thus improving customer experience.
CIM acts as centralized storage for customer profiles and customers' interactions across different channels. The customer's profile can be used for...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
HyperIn is the leading platform in shopping mall management, tenant engagement and connecting the digital and physical consumer journey.
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 108.00/year
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
5/ 5Features
4/ 5Customer Service
5/ 5Value for Money
4/ 5Features
Total features 8
- API
- Activity Dashboard
- Activity Tracking
- Attribution Modeling
- Behavior Tracking
- Behavioral Analytics
- CRM
- Campaign Analytics
- Campaign Management
- Collaboration Tools
- Communication Management
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer Profiles
- Customer Segmentation
- Customisable Branding
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Email Marketing
- Employee Management
- Engagement Tracking
- For Retail
- Forecasting
- Gift Card Management
- Inventory Management
- Loyalty Program
- Multi-Channel Marketing
- Multi-Currency
- Multi-Location
- Order Management
- Performance Metrics
- Personalization
- Point of Sale (POS)
- Predictive Analytics
- Promotions Management
- Purchase Order Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receipt Management
- Reporting & Statistics
- Reporting/Analytics
- Retail Inventory Management
- Returns Management
- Sales Order Management
- Sales Reports
- Sales Trend Analysis
- Single Sign On
- Stock Management
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Visual Analytics
- Website Analytics
- Workflow Management
Total features 61
- API
- Activity Dashboard
- Activity Tracking
- Attribution Modeling
- Behavior Tracking
- Behavioral Analytics
- CRM
- Campaign Analytics
- Campaign Management
- Collaboration Tools
- Communication Management
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer Profiles
- Customer Segmentation
- Customisable Branding
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Email Marketing
- Employee Management
- Engagement Tracking
- For Retail
- Forecasting
- Gift Card Management
- Inventory Management
- Loyalty Program
- Multi-Channel Marketing
- Multi-Currency
- Multi-Location
- Order Management
- Performance Metrics
- Personalization
- Point of Sale (POS)
- Predictive Analytics
- Promotions Management
- Purchase Order Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receipt Management
- Reporting & Statistics
- Reporting/Analytics
- Retail Inventory Management
- Returns Management
- Sales Order Management
- Sales Reports
- Sales Trend Analysis
- Single Sign On
- Stock Management
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Visual Analytics
- Website Analytics
- Workflow Management
