inconnect vs DRUID
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Overview
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
DRUID AI offers conversational AI with an NLP engine of 98% accuracy, multiple integrations & flexible cloud/on-prem/hybrid deployments
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 1.00/month
- Free Version
- Free Trial
- Subscription
Starting from
USD 50,000.00/year
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
3.9/ 5Features
4.3/ 5Customer Service
3.3/ 5Value for Money
4.1/ 5Features
Total features 219
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Augmented Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Catalog Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Portal
- Code-free Development
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customisable Branding
- Customisable Caller ID
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Security
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Full Text Search
- Geotargeting
- Help Desk Management
- IVR Software
- Inbound Call Center
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Inventory Management
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Machine Learning
- Manual Dialer
- Marketing Automation
- Message Personalization
- Metadata Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Natural Language Processing
- Natural Language Search
- OLAP
- Offline Form
- On-Demand Communications
- On-Demand Recording
- One-to-One Messaging
- Open Rate Tracking
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Reports
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Product Recommendations
- Progressive Dialer
- Prospecting Tools
- Publishing/Sharing
- Quality Management
- Query Suggestions
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- SMS Messaging
- SSL Security
- Sales Forecasting
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Scorecards
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Sentiment Analysis
- Shared Contacts
- Single Sign On
- Social Media Integration
- Speech Recognition
- Speech Synthesis
- Speech-to-Text Analysis
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two-Way Audio & Video
- User Management
- Video Call Recording
- Video Conferencing
- Virtual Assistant
- Virtual Extensions
- Virtual Personal Assistant (VPA)
- Visual Analytics
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow Management
- Workforce Management
Total features 107
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Augmented Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Catalog Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Portal
- Code-free Development
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customisable Branding
- Customisable Caller ID
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Security
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Full Text Search
- Geotargeting
- Help Desk Management
- IVR Software
- Inbound Call Center
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Inventory Management
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Machine Learning
- Manual Dialer
- Marketing Automation
- Message Personalization
- Metadata Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Natural Language Processing
- Natural Language Search
- OLAP
- Offline Form
- On-Demand Communications
- On-Demand Recording
- One-to-One Messaging
- Open Rate Tracking
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Reports
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Product Recommendations
- Progressive Dialer
- Prospecting Tools
- Publishing/Sharing
- Quality Management
- Query Suggestions
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- SMS Messaging
- SSL Security
- Sales Forecasting
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Scorecards
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Sentiment Analysis
- Shared Contacts
- Single Sign On
- Social Media Integration
- Speech Recognition
- Speech Synthesis
- Speech-to-Text Analysis
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two-Way Audio & Video
- User Management
- Video Call Recording
- Video Conferencing
- Virtual Assistant
- Virtual Extensions
- Virtual Personal Assistant (VPA)
- Visual Analytics
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow Management
- Workforce Management
Integrations
- 24online
- ADP Workforce Now
- Act-On
- ActiveCampaign
- Amazon EC2
- Apptivo
- BambooHR
- Brevo
- Chanty
- Constant Contact
- Copper
- Discord
- Docusign
- Domo
- Freshdesk
- Freshsales
- Google Meet
- Gusto
- Help Scout
- HubSpot CMS Hub
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- IBM Cognos Analytics
- IFS Enterprise Asset Management (EAM)
- Jira
- Kayako
- Klaviyo
- LiveAgent
- Looker
- Mailchimp
- Marketo Engage
- Mattermost
- MicroStrategy Analytics
- Microsoft Dynamic 365 CRM (JourneyTEAM - Reseller)
- Microsoft Power BI
- Microsoft Teams
- Namely
- Namirial eSignAnyWhere
- Nimble
- Odoo
- Omnisend
- Oracle Business Intelligence
- Oracle CRM On Demand
- Oracle Eloqua Marketing Automation
- Oracle PeopleSoft
- PBX Call Tarifficator
- Paycom
- Paycor
- Pipedrive
- QT9 ERP
- Qlik Catalog
- Rippling
- SAP BusinessObjects Business Intelligence
- SAP SuccessFactors HXM Suite
- SMS Marketing Services
- SYSPRO
- Sage CRM
- Salesforce Marketing Cloud
- Salesforce Starter
- ServiceNow
- ServiceNow IT Service Management
- ServiceNow Problem Management
- Sisense
- Skype
- Slack
- SolarWinds Service Desk
- Spiceworks Cloud Help Desk
- SugarCRM
- SugarCRM Google Calendar
- Tableau
- Telegram
- Temenos Transact
- ThoughtSpot
- Twitter/X
- UKG Pro
- UNIT4 ERP
- UiPath
- Viber
- Vonage Business Communications
- Webchat
- Workday Enterprise Management Cloud
- Workday HCM
- YouTube
- Zendesk AI
- Zendesk Sunshine
- Zoho Analytics
- Zoho CRM
- Zoho Desk
- Zoom Virtual Agent
- monday CRM
- 24online
- ADP Workforce Now
- Act-On
- ActiveCampaign
- Amazon EC2
- Apptivo
- BambooHR
- Brevo
- Chanty
- Constant Contact
- Copper
- Discord
- Docusign
- Domo
- Freshdesk
- Freshsales
- Google Meet
- Gusto
- Help Scout
- HubSpot CMS Hub
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- IBM Cognos Analytics
- IFS Enterprise Asset Management (EAM)
- Jira
- Kayako
- Klaviyo
- LiveAgent
- Looker
- Mailchimp
- Marketo Engage
- Mattermost
- MicroStrategy Analytics
- Microsoft Dynamic 365 CRM (JourneyTEAM - Reseller)
- Microsoft Power BI
- Microsoft Teams
- Namely
- Namirial eSignAnyWhere
- Nimble
- Odoo
- Omnisend
- Oracle Business Intelligence
- Oracle CRM On Demand
- Oracle Eloqua Marketing Automation
- Oracle PeopleSoft
- PBX Call Tarifficator
- Paycom
- Paycor
- Pipedrive
- QT9 ERP
- Qlik Catalog
- Rippling
- SAP BusinessObjects Business Intelligence
- SAP SuccessFactors HXM Suite
- SMS Marketing Services
- SYSPRO
- Sage CRM
- Salesforce Marketing Cloud
- Salesforce Starter
- ServiceNow
- ServiceNow IT Service Management
- ServiceNow Problem Management
- Sisense
- Skype
- Slack
- SolarWinds Service Desk
- Spiceworks Cloud Help Desk
- SugarCRM
- SugarCRM Google Calendar
- Tableau
- Telegram
- Temenos Transact
- ThoughtSpot
- Twitter/X
- UKG Pro
- UNIT4 ERP
- UiPath
- Viber
- Vonage Business Communications
- Webchat
- Workday Enterprise Management Cloud
- Workday HCM
- YouTube
- Zendesk AI
- Zendesk Sunshine
- Zoho Analytics
- Zoho CRM
- Zoho Desk
- Zoom Virtual Agent
- monday CRM
