Five9 vs Call Recorder
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Overview
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Record any call without time limits with Call Recorder.
Call Recorder enables you to record both incoming and outgoing calls without any time limit with crystal clear sound quality. Plus, if you need a written version of your conversation, you can have it with just a tap.
Record any call without time limits with Call Recorder.
Call Recorder enables you to record both incoming and outgoing calls without any time limit...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 175.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.2/ 5Features
4.1/ 5Customer Service
4.3/ 5Value for Money
4.0/ 5Ease of Use
4.7/ 5Features
4.6/ 5Customer Service
4.4/ 5Value for Money
4.3/ 5Features
Total features 123
- AI/Machine Learning
- API
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Contact Database
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Management
- Employee Coaching Tools
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- For iPad Devices
- IVR Software
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Generation
- List Management
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multiple Scoring Models
- Multiple Scripts
- Negative Feedback Management
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Process/Workflow Automation
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recording
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Screen Recording Software
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Video Conferencing
- Virtual Assistant
- Visual Analytics
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Management
- Workforce Management
Total features 4
- AI/Machine Learning
- API
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Contact Database
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Management
- Employee Coaching Tools
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- For iPad Devices
- IVR Software
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Generation
- List Management
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multiple Scoring Models
- Multiple Scripts
- Negative Feedback Management
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Process/Workflow Automation
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recording
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Screen Recording Software
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Video Conferencing
- Virtual Assistant
- Visual Analytics
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Management
- Workforce Management
Integrations
- NetSuite
- Oracle Service
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SugarCRM
- Velocify
- Zendesk Suite
- Zoho CRM
Not provided by vendor
