Unleashed Reviews
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284 Reviews
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Works very well for our business
Reviewed on 13/09/2017
Pros
We have been using Unleashed for over 5 years now. After a slow start, it has improved incredibly. Progressively new features and flexibility have been added which has meant that it now meets virtually all our inventory management, order processing and production needs.
Cons
The integration with Xero is very good but not perfect if wanting to use Xero invoicing and not Unleashed invoicing.
- Industry: Accounting
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall a pleasant experience, with some minor work arounds
Reviewed on 08/02/2018
Pros
The interface is intuitive for non-experienced members of the team - for example, they can easily raise sales orders and complete invoices.
From a management perspective, you can easily access reports and manipulate reports to display the data into relevant stats.
You can also export data to excel as well as import data in batches through .csv excel format files - handy for updating customer details, price lists, products etc...
There also lots of placeholders to store either, customer details, product details etc...
They have a well documented, knowledge library easily and readily available - if you are ever stuck or think you could do something quicker - their library /knoweledge/help is pretty useful.
Cons
The fact that it is a live system could be considered a con for some - as you would need to ensure that transactions such as, stock movements and sales are completed timeously, especially over month-ends.
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
MAGENTO STORE OWNERS, BEWARE UNLEASHED!
Reviewed on 21/02/2019
Pros
It works well with Xero
Cons
They lied about how well it would work with Magento 2.
We bought Unleashed specifically because they told us they supported Magento 2 and that any orders placed on our Magento store would be fed through to unleashed and stock updated and fed back to magento. They told us this would be done through a 3rd party app and we paid them £300 extra for the privilege.
After over 8 months of set up and going backwards and forwards with Unleashed and their 3rd party app by Land digital for Magento, we were finally told that the connector would not work with assembled products. This is a crucial and basic feature of inventory functionality. We simply sell branded soft toys with various printed garments. Not hard.
Not only that, but they would take the stock figure from the total stock qty not the stock available figure after allocated stock was taken in to account. After 8 months, they finally admitted that the connector was not fit for purpose. Actually, I lie. They’ve never admitted that. They still think its fine, which is even more frustrating!
When asked if Unleashed had any plans in the pipeline for a native integration with Magento 2 the answer was no, so we now have a useless piece of inventory software that does nothing particularly more interesting than Xero inventory does on its own.
Dealing with 2 of the reps at Unleashed was incredibly frustrating. Their response to the failings of the connector was that it wasn’t their problem. True, its not their program but we were assured at the beginning and throughout by Unleashed that their software would fulfil our eCommerce requirements. It does not.
We now have meetings scheduled with Bright Pearl and Cin7 which have native integrations with Magento 2.
- Industry: Food Production
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Recently Change from Unleashed
Reviewed on 19/07/2015
I used Unleashed for about 2 years before switching over to Tradegecko. I am writing this review...
I used Unleashed for about 2 years before switching over to Tradegecko. I am writing this review because I was very happy with Unleashed, and the only reason I changed was because Tradegecko developed an integration with WooCommerce which was of huge value to me.
Pros
It was an easy system to set up and use. It allows you to customise your invoices which is a feature that Tradegecko could definitely benefit from.
Cons
I think the price has gone up recently on new subscribers of this system. I didn't see any change in price which was greatly appreciated, but when I was reviewing Unleashed vs Tradegecko it did appear the price had gone up.
I also felt like the system itself was not evolving quickly enough. The system was fantastic when I first got it, but after 2 years a system like this needs to develop or it will die.
- Industry: Defense & Space
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Excellent for stock control
Reviewed on 16/08/2018
Pros
Does everything we need for our business. Very strong 3rd party integrations.
Cons
Some things still be ironed out, it is quite new software so this will get done over time.
- Industry: Accounting
- Used Monthly for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
UNLEASHED NOT FIT FOR REAL TIME INTEGRATION TO VEND HQ
Reviewed on 18/05/2017
Cons
We've been using Unleashed at one of my clients for the past year. The client have four retail shops running Vend that integrates through to Unleashed. Although the functionality in the software is quite good (not as user friendly as DEAR INVENTORY), the support is really pathetic. We are struggling now for more than a week with data that is not pulling through from VEND. The support team cannot give any substantive feedback. I phoned them, paid an extra fee per month for "PRIORITY SUPPORT" to just get hold of somebody after nobody replied on my emailed support requests. That also did not help. There is no need to pay extra for NO EXTRA SUPPORT.
I would not recommend Unleashed for use in ANY environment where there integration to VEND is needed. The integration between Dear Inventory and Vend is much more sophisticated and it does not have breakdowns like Unleashed.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Been an awesome experience on how it has made life easier.
Reviewed on 08/02/2018
A lot of time saving.
A lot of time saving.
Pros
This software enables us to integrate with xero which has minimised time and double tasking. Also, the allowance of having multi warehouses, serial numbers and able to transfer and track.
Cons
As a company we only use about 75% of the software due the nature of our business, but i feel there is room for improvement.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
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- Value for Money
- Ease of Use
- Customer Support
Great Customer Service
Reviewed on 07/04/2016
The best thing about Unleashed is their great customer service. If you are having difficulties with...
The best thing about Unleashed is their great customer service. If you are having difficulties with the implementation of the system just give them a ring or send an email, and they will respond the same day. They will plan a shared screen session to clear things up.
Make sure you have accurate supplier, customer, product, etc. details available at the moment when you start implementing, it saves you a bunch of time.
Pros
The customer service of Unleashed is outstanding.
Cons
Unleashed doesn't offer a shipping cost option which can make things complicated.
Response from Unleashed Software
Hi there,
We really work hard to be there for our customers, so it's fantastic to hear you've had a positive experience with our support team!
Regarding shipping costs, we have a feature on the roadmap called 'charge lines', which will allow you add freeform costs to any sales order - that is, a pre-existing never diminishing product you've set up for shipping, or simply whatever you want to choose to type in. This will most likely be released in the second quarter of this year, barring any unforeseen difficulties - however if it's delayed at all, it's only because we're ensuring it's right before we release this feature. We know how important this improvement is to all of our customers, so it's definitely on the way.
Hope that helps!
The Unleashed Team
- Industry: Information Technology & Services
- Company size: 2–10 Employees
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Review Source
Overall rating
Best of Breed Inventory Management
Reviewed on 10/07/2014
Unleashed Software is the best of its breed. One of its defining features is the ability for it to...
Unleashed Software is the best of its breed. One of its defining features is the ability for it to manage manufacturing which other apps won't do or don't do.
Unleashed has a strong development team that regularly ships good features that work.
Unleashed has above-average reporting for a product of its size. Its Grid Views feature lets you save useful sales/margin information for use in reporting, management and staff KPIs.
Pros
Built for Growth: Unleashed is a very scalable solution that has a lot of features that whilst might not be necessary now you'll be glad you have available down the track. Shipping, Multi-warehouse/currency are examples of these.
+ Manufacturing
Cons
Demand Forecasting: If you're in an industry with long lead times where demand forecasting is essential to your business Unleasehd will only be able to help you with it. You'll need to continue to run your mega spreadsheets to forecast future trends.
- Industry: Food Production
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Kinks To Work Out, But Well Worth The Money/Time
Reviewed on 01/03/2017
Short review. Excellent customer service, some kinks to work out on features, great turn around...
Short review. Excellent customer service, some kinks to work out on features, great turn around time on implementation of feature updates, some learning curve but otherwise intuitive and worth the investment.
Pros
Customer service, responsive feature design, easy to start
Cons
A little clunky, slightly learning curve, sometimes lags a bit
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
How good is it when things just work
Reviewed on 29/01/2017
Unleashed has been a breath of fresh air for my company.
We have pushed the boundaries with what...
Unleashed has been a breath of fresh air for my company.
We have pushed the boundaries with what we expected from unleashed we have a mobile workforce with reps aged from young to old / We have reps from our industry and some from beyond / we run multiple warehouses we have 1000's of sku numbers / we have multiple suppliers for the same product and I can not praise this system enough. The system handles all this with ease somehow.
After returning from our Christmas holidays turning on unleashed again after the break was almost as good as a late Christmas gift its just great to have something that works and works well at your fingertips. I tell other business people I meet it is similar to when I got an iPhone I never read the instructions you just somehow know how to use it. Whilst I find new things and different ways of doing it our business has changed upped a few gears since installing unleashed.
Training our reps took less than 5 minutes (yes less than 5 minutes) they did have experience on our older system but it was totally unrelated and as different as chalk and cheese as unleashed works and the other (no words can describe feelings towards the previous system). They had a few questions from time to time but they were all super impressed. The order entering time has halved in time and information regarding stock etc to them is also unbelievable and live.
I here of companies paying hundreds of thousands of dollars getting a system and then a couple of $10,000 more for reporting or a mobile feature that was not mentioned at the point of sale.
Unleashed is beyond reasonable almost too cheap maybe (shh!!!) and refreshingly fluid with changes and additions happening all the time. I have found they listen they remember and they honestly just seem to want to help and they actually give a hoot.
If you're on your mobile/laptop / home PC / Tablet / at the office / at somebody else's office unleashed is there at your fingertips in seconds and you have the power to operate seamlessly and without compromise I can log into multiple terminals and not get logged out of the other terminal it is so good to be able to do that.
Trust me Give it a go you won't be disappointed and you will feel even more superior to your opposition than you did before.
Good luck I am not a paid actor just a happy customer
Pros
It Just Works
Cons
A couple of features need to be added for my business but these are in the pipeline.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Necessity for Small Businesses!
Reviewed on 27/08/2019
Unleashed is a necessity for small businesses growing in the e-commerce industry. We’ve significantl...
Unleashed is a necessity for small businesses growing in the e-commerce industry. We’ve significantly reduced our inventory turn ratio and improved operational efficiencies when accounting for stock levels and improving procurement processes.
Unleashed’s e-commerce integrations (specifically Shopify) allows you to automate inventory reporting so that you can be sure you do not oversell product that isn’t available in your warehouse(s). Similarly, Unleashed can calculate the amount of product you can assemble and reports those numbers to your e-commerce store, even if the product isn’t assembled yet. Unleashed is a great product for those getting their feet wet in the e-commerce/retail space.
I recently encountered a configuration issue in Unleashed (due to my error) and their support member was exceptional at isolating the issue and educating me on the appropriate ways to configure Unleashed so that it works optimally with my Shopify store. Kudos all around to an excellent product and support team.
Pros
- Support / Knowledgebase
- Integration Capabilities (E-Commerce, Accounting, Forecasting, etc)
- Ease of Use / Application Setup
- Reporting Capabilities
- Kitting / Bill of Materials
- Auto-Assemble / Auto-Complete (Can automatically build an assembly when shipping or completing an order.)
Cons
- Document Customization
- Taxes
- Auto-Assemble (I wish the system could auto-assembly hierarchy of Bill of Materials instead of just the top/main product level.)
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
we are very happy with unleashed, thank you.
Reviewed on 25/05/2017
The benefits allowed us to Completely all be on top of Inventory management, as we have a...
The benefits allowed us to Completely all be on top of Inventory management, as we have a component based business (beauty products that we assemble we can see when we need to re order easily) The fact is can work with XERO easily our accounting system. We really like it and saves us valuable time we can spend on customer service and sales..
Pros
Love that we can see all of orders for each client separately as well as whats to ship. We love the inventory tracking and the dashboard which is easy to navigate.
Cons
Sometimes when entering a persons email in the contact file.. a box say you must enter a correct email.. this happens a bit which is strange as never did initially for first year. Now in April & May its happened.. I wish that when placing an order, it would PULL into that order (for the ONLINE VIEWING ONLY) the stores email and phone number PARTICULARLY for each separate SHIPPING to address as that is often different people if a store has numerous shops... as would be great to have at a glance in case we need to contact them as looking at order. Their info DOES print on actual paper order but not on screen on computer. When printing an order we would like to see if you can do this.. Can there be a faster way than manually moving a ski for instance if we order EDP2001 and then other items.. then another EDP2003 we have to manually one line at a time up. so that its easy for pick and pack.. is there a faster way we can sort it.? Thank you so much.
- Industry: Sporting Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great stock management system
Reviewed on 02/03/2017
Unleashed is a robust inventory management system. I researched all the major systems prior to...
Unleashed is a robust inventory management system. I researched all the major systems prior to choosing Unleashed. I liked the simplicity of integrating Unleashed with Xero (accounting system), and I liked the easy to use interface which Unleashed offered. Unleashed keeps us on top of our stocks at all times.
Pros
This software keeps us completely on top of our stocks at all times. With over 100 warehouse locations it is critical for us to keep on top of our stocks, and Unleashed makes sure we can do this easily and quickly.
Cons
Nothing really, Unleashed make an effort to listen to their customers comments and if enough people say the same thing, they make changes accordingly, no real complaints.
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Migration to Unleashed and Xero from Sage 50
Reviewed on 10/11/2017
Pros
We are a large electronic component distributor and have had many issues using sage for inventory. With so many work arounds we decided to look around and eventually after considering all the options decided on Unleashed. Unleashed for us prodvides everything we need regarding our distribution needs, we import from the USA and Europe and it makes it super easy to track our purchase orders straight through to our sales. It has saved us a lot of time on delivery notes, invoicing and purchasing in general. When there has been an issue not only the sales office in London and the bristol office have been exeptionally helpful, there customer service is fantastic and have always managed to find a work around. We have also used unleashed to propgate our products through our website so we only ever have to update unleashed instead of managing multiple product listings for the website, the APi is great and updates our products daily onto our website.
Cons
Not really found any yet, but as a distributor we would like to see a labelling facility for our products added at some point to the system. We have however spoken to the UK team and they are aware of this and hopefully it will be coming at some point.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Tried a few, BEST inventory software for SMEs, robust useful features, saves me time and...
Reviewed on 02/02/2018
Everything i need for a SME inventory software package.
Everything i need for a SME inventory software package.
Pros
Always adding new stuff.
Its not so huge its overwhelming with unused features at a cost. Has all i need and is intuitive to learn.
Lots of integrations so it can turn into a powerful component of a solid performing ERP.
Cons
Looking at what Xero offers and the price for it, i would have liked Unleashed to be a bit cheaper.
They have an Iphone app... i wish they would make one for Android.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Essential Stock Management Suite
Reviewed on 24/09/2019
Unleashed is the beating heart of any product-based business providing full visibility across the...
Unleashed is the beating heart of any product-based business providing full visibility across the supply chain. Unleashed provides us intelligent solutions in all areas key to our success such as purchasing/landed costs, product management across different systems, omni-channel sales management, production and reporting. Unleashed's support is second to none, the experts at Unleashed provide timely advice to help us make the most of the platform's functionality.
Pros
- Extensive Xero integration with tracking categories and product-level alternate GL codes
- Probably the best production capabilities in it's space
- Fast and easy pick/pack/dispatch module
- Purchasing and Landed Costs are a breeze
- UI is refined and looks pretty slick
Cons
- Lack of mobile stock management app
- FIFO product costing (Unleashed uses average cost model)
- A basic Point of Sale would be nice!
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Very average
Reviewed on 12/10/2022
Very average experience
Issues with mapping accounts to Xero which has taken Unleashed support...
Very average experience
Issues with mapping accounts to Xero which has taken Unleashed support over a month to resolve. Constantly chasing support for updates.
Signed up in June to avoid price increases only to be advised a month later the reason the price was different was there was an 'inflationary price increase' in addition to the 'price increase'.
Dishonest company, buggy software.
Do not recommend!
Pros
Like most other inventory software, the basic functions work as they should
Cons
Once any process has been marked 'completed' it cannot be changed which causes additional work arounds, Support has been very poor.
Response from Unleashed Software
Hello Louis,
Thank you for taking the time to leave a review. We were, of course, very sorry to read it.
After a careful look through your history with us I can see that your mapping issues took too long for us to resolve, for which we can only apologise. I cannot however find any examples of dishonesty nor of incorrect advice, in fact we had placed you on a great path for success. We pride ourselves on our integrity.
As you are still one of our customers, you are very welcome to contact us and discuss anything further through the normal channels.
Ngā mihi nui
The Unleashed Team
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good starter system
Reviewed on 20/10/2022
Overall very good. Customer service is helpful and for smaller inventory users it’s good.
Overall very good. Customer service is helpful and for smaller inventory users it’s good.
Pros
Like the inventory management and the fact you can link it to Shopify and Xero
Cons
Isn’t very friendly with different currencies. If your purchase order is in a different currency it makes it very confusing and no back tracking. Document templates are very basic even if you edit yourselves and takes forever to get everything to line up
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Lacks even the most basic 'smarts' required for retail inventory management and customer...
Reviewed on 07/10/2018
We are an online retail business, running on Shopify, with approximately 2000 SKU's. I've heard...
We are an online retail business, running on Shopify, with approximately 2000 SKU's. I've heard good things about U/L from product creators with small product catalogues but this is not a solution for a serious retail business.
Pros
It captures landed costs and margins and is the SaaS platform that can be accessed from anywhere and more convenient to maintain vs. PC based software.
Cons
Good luck integrating with Xero without costly setup via accountants.
Extremely limited in terms of real world functionality. We still have not been able to perform a simple stock take due to the systems' considerable limitations and no one on the U/L customer service team is willing to help us beyond explaining Unleashed's limitations and how we must conform to them.
Out of the box reporting is woeful. We had to integrate with Power BI to gain any meaningful insights.
Customer service team are lovely people but not solution focused. If asking for a (seemingly common sense) solution to a problem, expect many emails back and forth with no resolution.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Easy to use and powerful integrations
Reviewed on 03/07/2018
Pros
I am the owner of a very small jewellery making business. I used to use excel spreadsheets to keep track of my inventory components, purchases and completed pieces. Moving across to Unleashed has encouraged me to improve my profit margins, sped up the quotation process and ensure that I have popular components on hand. Using Assemblies and Bills of Materials ensures that I am quoting at the most up-to-date prices. I also like being able to store images against inventory items. Finally, I love the integration with Xero.
Cons
The templates for invoices and sales can be cumbersome to use. Being able to move text elements and have them snap to a grid wold help (i know there have been some updates recently but I have not tried them yet, so this may be solved).
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Users for over five years. Our growth has been supported by superb scalability and enriched...
Reviewed on 02/06/2017
Great inventory management and integration.
Great inventory management and integration.
Pros
API integration directly with leading accounting platforms and CMS.
Powerful search functionality.
Ability to customise and fine-tune everything as desired.
Simple things like bulk updates through CSV files.
Cons
Can be slow to use. Not all of this is due to the performance of Unleashed, as local internet capability may be a factor. Though there could be speed improvements.
Reporting is good but not great, though I know this is currently being addressed.
Reconciliation between accounting software and Unleashed can be tricky, though this is more an internal issue.
API connection can falter, though this can be managed easily from within Unleashed (for Xero).
- Industry: Building Materials
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Generally works well but a bit slow at times even now we have a very fast internet connection.
Reviewed on 28/05/2017
See previous comments
See previous comments
Pros
Easy to use I assume it is value but do not know the cost.
Allows you to invoice without stock being in system
Cons
Drop down lists too short should have more in the lists and a scroll feature always not just sometimes. this makes it very slow to check stock as you need to use the arrows on the stck card to scroll instead of the drop down at the search bar.
Limited search of client database
Product Comments section is in a column- would be better if you could type a line of comment across the page as per the product description. not a 9 character line 10 lines long in the column looks unprofessional on quotes and wastes lots of paper.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Useful and compatible
Reviewed on 04/06/2017
Ease of use, reliability, ease to introduce to new employees, functionality, value for money and...
Ease of use, reliability, ease to introduce to new employees, functionality, value for money and numerous other attributes.
Pros
Unleashed has been a very important part of our business since we started. We use Unleashed for our manufacturing, IM and sales. It is a vital part of the ease of ordering our ingredients and packaging, manufacturing our drinks, managing our inventory, monitoring our cost of good sold and invoicing our customers. It does this seamlessly and interacts with our Xero system seamlessly - too easy.
Cons
A bit slow in operation, especially compared to invoicing system Xero. We're also looking forward to new developments from unleashed
- Industry: Construction
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Unleashed
Reviewed on 25/06/2020
Overall we are very happy with unleashed. It has served us well for many years.
Overall we are very happy with unleashed. It has served us well for many years.
Pros
Unleashed is a very easy piece if software to use. we have used it to manage our stock levels and sales for many years now.
It's very easy for all our users to pick up and run with.
Cons
We don't have any bad things to say about Unleashed. It does exactly what it says it will and always works when we want it to.
