InvGate Service Management
About InvGate Service Management
InvGate provides a truly multi-departmental service fulfillment solution with federated asset management solution for seamless integration between the service request and the asset requiring service. InvGate delivers the most intuitive and easy to understand user interface that is easy to configure, a joy to use, and extremely efficient at fulfilling customer service requests.
InvGate capabilities include IT service desk with gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self service portals, inventory risk detection, and more. Delivered as a SaaS service or an On-Premise solution, InvGate is easily deployed within minutes to your unique infrastructure requirements.
InvGate advanced data analysis tools provide management reports and insights around the critical key performance indicators desired to improve business process, reduce waste and increase efficiency.
Code-free configuration allows for drastically reduced implementation times and little ongoing service costs to generate benefits immediately and maximize your return on investment.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of InvGate Service Management
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premises
Supported Languages
English, Portuguese, Spanish
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of InvGate Service Management: 76
Alternatives
ServiceNow
HubSpot CRM
ServiceNow Customer Service Management
HubSpot Marketing Hub
Reviews
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- Industry: Information Technology & Services
- Company size: 201–500 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
accurate, great interface and userfriendly
Reviewed on 19/01/2016
the desing of the application is very simple , accurate and user friendly.
the implementation es...
the desing of the application is very simple , accurate and user friendly.
the implementation es realy fast and simple.
the support is attentive and aware to the user needs
Pros
the implementation es realy fast and simple.
Cons
i havent found cons or things i dislike.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review
Reviewed on 20/04/2021
It made our technical support most better than in recent times. We get our clients to have another...
It made our technical support most better than in recent times. We get our clients to have another point of view and level up with tickle self-management
Pros
Your tracking tickets and SLA. Its essential to achieve your goals.
Cons
This product contains flaws when it comes to making reports. While it is good, when it comes to extracting a large detailed data report, it throws errors that have not yet been fixed.
- Industry: Primary/Secondary Education
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
InvGate Service Desk Review
Reviewed on 16/06/2017
InvGate is a pretty good product overall. There are a lot of little annoyances, but if they were to...
InvGate is a pretty good product overall. There are a lot of little annoyances, but if they were to fix these, it could be a pretty great product.
Pros
Affordable
Easy to setup
Ability to use variables when creating a ticket
Ability to add observers and collaborators to a ticket
Easy to do things like reassign and escalate
Cons
No Due Date field unless you use SLAs
No ability to delete a comment or edit a comment
If you add a comment before selecting Solve (which ultimately closes the ticket), you have to enter your solution again and select Solve for your solution to show up as the resolution
If you added a comment to a ticket when the owner has an out of office notification turned on in their email, the out of office email would create a new ticket
When printing out a lit of tickets for a user, the font is so small, it's hard to read. Took me a while to come up with a roundabout way to do it so that it was easily readable.
Each comment in a ticket doesn't have the day and time the comment was made. You get more general time stamps like "14 hours ago", "2 weeks ago", or "a month ago". Would be useful to know the date and time so that you can tell if something was done at the end of the day or the beginning.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The most flexible help desk software ever written. If you can think it, it will do it.
Reviewed on 10/04/2018
Ease of use. Ability to create multiple help desk divisions to keep service requests separated. One...
Ease of use. Ability to create multiple help desk divisions to keep service requests separated. One stop for our end. Great product.
Pros
Ease of use. We developed a short video and within minutes our end users were submitting help desk tickets. I am amazed how much information we can obtain from this software. The triggers and workflows are endless. Invgate support is phenomenal. "No" and "it can't" are not in their vocabulary. New feature development never ends. We have asked and they have created. One of the best choices we have ever made.
Cons
Active Directory integration is lacking features. I have submitted my ideas and what other programs are doing with AD and the Invgate team is working on it so this won't be a "Con" for long.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quick to get started with excellent support. Easy to use with added functionality.
Reviewed on 22/06/2018
The tracking and management if service desk requests and updates to the users as to status....
The tracking and management if service desk requests and updates to the users as to status. Dashboard reports to continually monitor performance. The support for electronic workflows is an bonus feature that has value.
Pros
The user interface is intuitive for quick adoption. Electronic workflows with forms management allows us to incorporate many business approval processes into a user request.
Cons
Have not had any issues or complaints that are of any major concern. Possibly more built in dashboard reports to work from that can be quickly adapted rather than start form scratch.
InvGate Service Management FAQs
Below are some frequently asked questions for InvGate Service Management.Q. What type of pricing plans does InvGate Service Management offer?
InvGate Service Management offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Receive a customized price quote based on the licensing model (On-Premise or SaaS), the number of Service Management agents, and the number of assets to be managed.
Q. Who are the typical users of InvGate Service Management?
InvGate Service Management has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does InvGate Service Management support?
InvGate Service Management supports the following languages:
English, Portuguese, Spanish
Q. Does InvGate Service Management support mobile devices?
InvGate Service Management supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does InvGate Service Management integrate with?
InvGate Service Management integrates with the following applications:
FileWave, Gmail, Invgate Asset Management, Microsoft Outlook, Microsoft Teams, Zapier
Q. What level of support does InvGate Service Management offer?
InvGate Service Management offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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