Verint Workforce Management
About Verint Workforce Management
Verint® Workforce Management™ helps organizations to optimize resources across all engagement channels with AI-powered forecasting and scheduling solutions. Optimal resource plans schedule for both humans and bots maximizing efficiency across the enterprise. Whether in the office or working from anywhere, thoughtful automation and simple workflows provide employees with flexible scheduling options to drive employee well-being while ensuring business policies are met. And as a full featured cloud solution, it can free businesses from the burden of complex infrastructure and administration and easily extend to applications to support employees with tools to do their job.
Workforce management is used in the contact center to schedule agents to match expected workload without overstaffing. These tools use data from historical transactions or traffic information to forecast the required resources to meet call demand. WFM is suitable for organizations where there are multiskilled employees, time priorities to answer customer queries, and different volumes of transactions depending on the time of day or seasonality. It helps managers schedule employees across different sites and understand how each location operates. WFM solutions include a combination of technologies: time and attendance, scheduling, forecasting and planning, absence management, monitoring and analytics, performance and task management, and hiring and HR tools.
Key benefits of Verint Workforce Management
Omnichannel Forecasting: Build accurate plans and forecast models that enable enterprise flexibility, even in complex environments including outsourced and virtual contact centers.
Strategic Planner for Long-Term Hiring and Capacity Planning: Maximize visibility with the ability to do long-range planning up to five years in advance for multi-channel, multi-site and multi-skilled environments in the contact center or back-office operations.
Scheduling for Humans and Bots: Schedule humans and bots to help meet service levels consistently and cost effectively while providing employees with flexible scheduling options to balance their work and personal needs.
Intraday Management: Provide a real-time, graphical view of forecasted, actual, and predicted work volume, handle time, service-level statistics, and more. Configure email alerts and screen pop-ups to notify users of deviations from plan.
Employee Requests: Automates employee requests with simple but powerful rules to provide consistency of business policies across the organization or unique attributes for specific groups.
WorkView and TeamView Mobile Applications: Extend the functionality of Verint Workforce Management by providing anytime, anywhere access to important schedule information, performance, and requests. Increase employee satisfaction by capitalizing on the growing preference for mobile interactions.
Performance Management: Gain visibility and insight into what employees are doing, how effectively they’re performing, and where they excel or need to sharpen their skills.
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Reviews
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- Industry: Outsourcing/Offshoring
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy to Understand
Reviewed on 05/09/2018
Neutral. It can be improved if it has better reporting tool
Neutral. It can be improved if it has better reporting tool
Pros
The tool is very straighforward especialky with it’s functions
Cons
The tool is usually web based and has delays
- Industry: Law Practice
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Difficult to deploy at first, then it gets easier to use
Reviewed on 27/01/2022
I've used it for almost a year and I've been able to track my team's frequent tasks.
I've used it for almost a year and I've been able to track my team's frequent tasks.
Pros
I can track and monitor my team's activities very easily
Cons
Kind of difficult to implement on a team.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
A massive forecasting software
Reviewed on 28/09/2022
Pros
It has so much to offer in terms of forecasting, analytics, reporting, scheduling, etc.
Cons
There's not much in terms of helpful content in learning the software directly from the company. You'll need to do a ton of research on your own.
- Industry: Packaging & Containers
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Verint
Reviewed on 21/12/2022
Verint is a useful tool to us. We also use Verint in our advocacy department to listen to phone...
Verint is a useful tool to us. We also use Verint in our advocacy department to listen to phone calls which works very well.
Pros
Product is easy to use and displays the employees schedule for them
Cons
There are some things we cant do in Verint, like request pto and swap shifts. We have to use ADP to do those things
- Industry: Utilities
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Verint
Reviewed on 15/01/2023
Pros
Somewhat easy to use. Good for time tracking, scheduling, PTO.
Cons
Only Wish there was a mobile application.
Verint Workforce Management FAQs
Below are some frequently asked questions for Verint Workforce Management.Q. What type of pricing plans does Verint Workforce Management offer?
Verint Workforce Management offers the following pricing plans:
- Free Trial: Not Available
Call the Verint team in your country for pricing options
Q. Who are the typical users of Verint Workforce Management?
Verint Workforce Management has the following typical customers:
501–1,000, 1,001–5,000
Q. What languages does Verint Workforce Management support?
Verint Workforce Management supports the following languages:
Arabic, Brazilian Portuguese, Dutch, English, French, German, Hebrew, Polish, Russian, Spanish, Traditional Chinese
Q. Does Verint Workforce Management support mobile devices?
Verint Workforce Management supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Verint Workforce Management integrate with?
Verint Workforce Management integrates with the following applications:
Amazon Connect, Intertel, Twilio, Unify
Q. What level of support does Verint Workforce Management offer?
Verint Workforce Management offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
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