Northpass
About Northpass
Northpass is the learning platform that gives businesses the freedom to easily create, manage and scale their learning programs exactly the way they want.
Our intuitive platform provides ultra-fast authoring, intelligent administration, and perfectly integrated learning experiences. Plus, the best support in the industry.
Today, more than 300 mid-sized businesses rely on Northpass to train 4M+ learners across their customers, partners and employees.
With Northpass, you and your learners win.
Key benefits of Northpass
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- Industry: Media Production
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great platform with unlimited possibilities
Reviewed on 18/11/2020
Northpass has been incredible to work with from an administrative perspective. Not only do they...
Northpass has been incredible to work with from an administrative perspective. Not only do they make account management easy, but are there to support us with every obstacle we face. Anyone can quickly learn to build there own courses and there is an incredibly low barrier to entry.
On top of the benefits from an Admin perspective, we LOVE how customizable Northpass is. We have deployed LMS solutions to over 150 clients and each of them has different requirements and requests for their academy. Northpass' liquid template-based construction allows us to provide as much, or as little, customization as any client needs and easily create hundreds of unique LMS platforms with minimal work on our end.
Pros
The biggest pros to Northpass relate to their incredibly straight-forward platform with incredible support. We had a unique need in requiring hundreds of LMS accounts for various clients, but I would recommend Northpass to anyone looking to deploy an individual LMS or deploy them at scale.
In addition to a very intuitive platform that enables you to be building your own courses within minutes, the incredible support team at Northpass is there to help you at every turn. You might not need it often because of the great platform, but always great to have incredible support, if it is needed!
Cons
There aren't many drawbacks to utilizing Northpass, but they are a smaller/younger company than some of the other big players in the LMS space. Some might view this as a disadvantage since they have less native integrations with other platforms, but I'd argue that it's actually an advantage. Northpass truly treats each customer as if they're the most important and we've personally seen that you just don't get service like that form some of the 'bigger names' in the space.
Reasons for Switching to Northpass
Northpass offered by far the most competitive and reasonable rates for our needs and offered as many, if not more, features than the more expensive alternatives. Additionally, they offered far better support and assistance during our trial than the competitors. At the end, there wasn't really a choice to be made. Northpass was the only option.- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Northpass is great
Reviewed on 16/11/2024
Incredible - my onboarding process was flawless and info packed. Extremely easy to use.
Incredible - my onboarding process was flawless and info packed. Extremely easy to use.
Pros
Northpass was amazing for my onboarding process. Extremely easy to access all the courses they offered
Cons
I really didn't dislike anything. Northpass was amazing
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Started with SchoolKeep
Reviewed on 01/10/2015
Pros
As SchoolKeep launched, the ability to speak to a 'live' person was great. All my questions were answered and my suggestions were addressed. I had many online learning platforms to choose for my business but decided to use SchoolKeep because of their customer service and their initial pricing model.
Cons
Changes in their pricing model. As a small business owner, their pricing model seemed to be one of nickel and diming. For example, in order to download students' emails, I had to upgrade to a paid plan. Their free plan was too limited and too restrictive for my business. I finally closed down my online school on SchoolKeep and decided to look elsewhere. My school's current platform offers many more services on a free plan than SchoolKeep ever did. To say the least, I was extremely disappointed.
I don't see an ongoing support system for their instructors. Last time I checked, April 2015, their dedicated Facebook group had closed.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Almost no limits!
Reviewed on 28/04/2023
Love Northpass, won't be going anywhere else. The keyword here is customize. That makes all the...
Love Northpass, won't be going anywhere else. The keyword here is customize. That makes all the difference.
Pros
Northpass can build me almost anything I need. For a price of course, but so many systems I've worked with and looked at won't go past what they already do. This makes your system easily outdated and Northpass is always looking to improve their system. The cost is actually pretty low on the higher plan for what they deliver.
Cons
Communication around customizations can get a bit tricky. They don't necessarily have a tried and true method for testing customizations, but eventually, they always get errors fixed. While reporting is improving it does still need more feature enhancements there.
- Industry: Internet
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
The customer experience and support is what really makes this solution shine!
Reviewed on 14/03/2018
Pros
The support and engagement from Northpass that we've received has been amazing. From our first interactions to where we are now 1 year later, the level of engagement from Northpass has not changed. They're incredibly responsive to questions and requests we have, ensuring we have the correct information, our devs receive the best resources to help with our build, and often keep us in the loop on upcoming features that will help with our instance. The basic UI is quite intuitive and user-friendly for both admins and learners.
Cons
This software will work well for certain businesses and their requirements. Our needs can sometimes be a bit more complex and so requires us to build out different (and sometimes more involved) integrations and developments to fit our audience. Even with our complexities, Northpass is very open about what they can help with, what is on the road map that could benefit our needs, and setting realistic expectations of what cannot be done, instead of empty promises.
Response from Northpass
Hey Kaitlyn,
Thanks for leaving a review and for your kind words on our experience and support! We strive to provide industry-leading experiences for our customers, so we¿re glad to hear that it makes our solution shine.
We appreciate you and the entire team at Shopify Plus giving us the feedback to help drive your training programs forward. We¿re looking forward to the continued collaboration.
Thanks again for taking time to share your thoughts on Northpass!
Best,
Peter
Northpass FAQs
Below are some frequently asked questions for Northpass.Q. What type of pricing plans does Northpass offer?
Northpass offers the following pricing plans:
- Starting from: USD 15,000.00/year
- Pricing model: Subscription
- Free Trial: Available
All Northpass plans have a fixed price for unlimited users, admins, and content. Choose a plan that suits your current needs and then upgrade to higher plans as your training initiatives expand.
Q. Who are the typical users of Northpass?
Northpass has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Northpass support?
Northpass supports the following languages:
Brazilian Portuguese, Danish, English, European Portuguese, French, German, Greek, Irish, Italian, Polish, Portuguese, Spanish, Swedish
Q. Does Northpass support mobile devices?
Northpass supports the following devices:
Q. What other apps does Northpass integrate with?
Northpass integrates with the following applications:
Accredible, Adobe Captivate, Appcues, Articulate 360, Auth0, BambooHR, Braze, Camtasia, ChurnZero, Customer.io, ForgeRock, Fountain, Freshdesk, Gainsight CS, Gainsight Digital Hub, Gainsight PX, Google Analytics 360, Higher Logic Vanilla, HubSpot CRM, Intercom, Iterable, LinkedIn Learning, Mailchimp, Marketo Engage, Microsoft Teams, Okta, PayPal, Pendo, Salesforce Sales Cloud, Shopify, Slack, Stripe, TriNet Zenefits, Vitally, WalkMe, Workato, Workday HCM, Zapier, Zoom Events and Webinars, Zoom Workplace, iorad
Q. What level of support does Northpass offer?
Northpass offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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