About ICANotes

ICANotes is the premier EHR for the behavioral health specialty. We work with all clinical disciplines in both outpatient and inpatient settings to deliver the most clinically robust and intuitive charting solution for this specialty.

Behavioral health clinicians and organizations turn to ICANotes when:
? The increasing complexity of the healthcare environment has made their job harder and more stressful than ever.
? They are spending too many hours creating documentation.
? They have no peace of mind that their documentation will pass regulatory scrutiny, and they may be faced with paybacks should they be audited.
? They are embarrassed by the content and legibility of their clinical documentation.
? They are frustrated by the expense and turnaround time of transcribing clinical dictation.
? They are losing revenue because notes are being under-coded or claims are being rejected.
? Their current system is not doing what was promised when it was sold to them.
? They’ve had it with vendors who don’t answer the phone and whose support team is poorly trained and do not return calls.
? They are searching for an integrated behavioral health software solution that combines charting with electronic billing and practice management.

ICANotes offers the only 100% fully configured EHR available for behavioral health and addiction treatment. ICANotes continues to grow because we are very different from other EHRs you will find in the marketplace:

? ICANotes is ready out of the box to make your behavioral health documentation quick, comprehensive, and sophisticated enough to meet the most stringent of standards.
? ICANotes requires very little training because it is highly intuitive and has a clinically logical chart-centric workflow. It was developed by clinicians with a deep understanding of behavioral health.
? ICANotes self-codes to the highest reimbursable E/M service code supported by your note content, enhancing revenue and preventing costly paybacks.
? ICANotes improves efficiency by creating narrative notes that are personalized for the patient without time-consuming typing or slow and expensive transcription.
? The ICANotes service includes unlimited phone and live chat access to certified support experts as well as individual training from a live person.
• ICANotes releases monthly upgrades to maintain compliance with state and federal regulatory changes specific to behavioral health and to incorporate user suggestions into the program.
• Our sales process is fully transparent. You have access to our program, our trainers, and our support resources throughout the process.
• We do not lock you into a long-term contract. We believe in delivering both software and service which exceeds your expectations every day. If we fall short of that goal, you are free to find a solution which better meets your needs.


Key benefits of ICANotes

? ICANotes enables clinical care professionals to create computerized patient records and notes without any need of typing or dictation.
? The product automatically identifies the highest permissible Medicare service coding level that a patient note supports thereby enabling users to bill at the maximum reimbursement level.
? ICANotes also provides a patient portal that allows them to upload their documents online remotely, enable electronic form completion, sign documents electronically, and view their medical history.
? The product offers integration with several third party e-prescription companies that enables psychiatrists and clinical staff to electronically send patient’s prescription to any pharmacy from their base location.
? ICANotes offers a centralized data repository allowing clinicians to securely access patient data and records from any computer or mobile device from anywhere.


Images

ICANotes Software - ICANotes appointment manager view that allows clinicians to manage their appointments
ICANotes Software - ICANotes behavorial health practice workflow
ICANotes Software - ICANotes coding matrix that allows the tools to automatically calculate service code
ICANotes Software - ICANotes patient history dashboard with detailed notes and therapy plans
ICANotes Software - ICANotes patitent accont summary with a view of service charges and remmitances
ICANotes Software - ICANotes treatment plan view linked to a patient
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ICANotes video
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ICANotes Software - ICANotes appointment manager view that allows clinicians to manage their appointments
ICANotes Software - ICANotes behavorial health practice workflow
ICANotes Software - ICANotes coding matrix that allows the tools to automatically calculate service code
ICANotes Software - ICANotes patient history dashboard with detailed notes and therapy plans
ICANotes Software - ICANotes patitent accont summary with a view of service charges and remmitances
ICANotes Software - ICANotes treatment plan view linked to a patient

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Reviews

Overall rating

4.0 /5
(101)
Value for Money
3.9/5
Features
3.8/5
Ease of Use
4.1/5
Customer Support
4.2/5

Already have ICANotes?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 101
Michael
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Yes to Icanotes

Reviewed on 26/08/2018

I have been using Icanotes since 2012 and do not regret the decision to go with Icanotes. I had...

I have been using Icanotes since 2012 and do not regret the decision to go with Icanotes. I had researched numerous EHR's and found this one to be most affordable and customizable. There have been little problems along the way, but support has been right on top of correcting any problems. It also is a do it all EHR, including progress notes, billing, patient portal, etc. I highly recommend it.

Pros

It is easy to learn to use. First day I used it, I was able to keep up with notes throughout day. E prescribing is integrated with Dr. First which makes for easy record keeping and taking care of renewals. Icanotes is also customizable by creating buttons which will insert appropriate language where needed.

Cons

Initially, there were some quirky things about navigating , which have since been corrected.

Response from ICANotes

Hi Michael, thank you so much for your feedback and thank you for being a long-term customer! We really appreciate the review and we're looking forward to serving you in the future.

Paul
Overall rating
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best EHR for the mental health professional!

Reviewed on 28/02/2019

I believe ICANotes represents the best value in EHR for the small two medium-sized mental health...

I believe ICANotes represents the best value in EHR for the small two medium-sized mental health practice. No other system offered is as well tailored to providing the type of medical charts kept by mental health professionals. The vast majority of EHR systems on the market were designed for standard medical practices geared towards labs/procedures/meds and are ill-suited to the needs of the mental health professional.

Pros

Built from the ground up for psychiatry needs, and quite customizable. Allows the quick creation of patients notes without the need for much typing. Integrates EHR with billing and calendaring to provide a complete solution for individual providers or small to medium practices.

Cons

Visual interface is dated, some tasks take many clicks to accomplish. However, both of these are being worked on by the company.

Lynda
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Death by 1000 clicks!

Reviewed on 22/03/2019

Lately I have been calling them every day for IT support and although it says I am first in line,...

Lately I have been calling them every day for IT support and although it says I am first in line, nobody answers the phone. I also try to live chat at the same time and they will take over my computer run a "test" and say everything is fine. If it is so fine, why as soon as I resume use do the same problems occur?

Pros

When it works, it has good features that make charting faster and easier.

Cons

It has issues 5 out of 5 days a week. It is impossible to go directly to the chart room so that starts the day off totally wrong since that is where you are most likely to go to get your patient chart. Then when you can get the chart it decides when you can actually document in the chart . I wait a long time for a blue ring to stop going round and round and I also wait a really long time for something that says a find is in progress and processing inquiry. I get a coffee cup with steam several times a day as well and I have no idea what that icon means. Does mean, your patient will wait while you go get a coffee of coffee and we get this software working?

Linda
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ICANotes works for me

Reviewed on 03/04/2020

Pros

I can breeze through the progress notes and intersperse information of the current session. Notes are comprehensive which allows me to feel secure of proving medically necessary treatment. Support is very good in all areas, such as sales, technical support, and one-one training. It did take me some time to really learn the software. I really need to learn more in order to better utilize the software.

Cons

I was disappointment there wasn't a website that could be integrated, and there was no telehealth software. Although, I understand Icanotes will soon be adding telehealth as a feature very soon.

Evelyn
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Software blessing!

Reviewed on 01/02/2012

Since I am an individual in private practice, I cannot speak for how well this works for groups....

Since I am an individual in private practice, I cannot speak for how well this works for groups. Yet, I can tell you it is a Godsend for myself and my billing agent, who is also registered on my account and can simply look at the appointment schedule for the week, see who came in, and go do the billing for those sessions. We no longer have to make time to meet, dragging along files and flash drives. I love that it takes only 5-20 (max) minutes to document anything, from initial evalutation to routine follow-up sessions. I certainly do recommend this software for any therapist who would enjoy appropriate documentation without reinventing complete notes from scratch after each session. At professional meetings I share with colleagues routinely about this software. My mentor, now retired, exclaimed (while sitting at my side, observing the ease and speed of utilization), "Where was THIS when I was in practice?!?"

Pros

I shopped for months to find an affordable and adequate program to assist me with keeping my documentation up to date. When I found ICANotes I was very pleasantly surprised to find it has exceeded my initial expecations. Once I got caught up with documentation, I found it takes only minutes to document after each session, adding the individual's unique comments and my observations easily to the appropriate sections allowed in the format. So easy to edit, save and print. I am a very grateful therapist!

Cons

Since I am one who does not enjoy reading manuals, I was happy to learn from videos provided by ICANotes. However, I would have preferred to have just "explored" the software and figured it out, I did sit through a few hours of video training to discover how to do what I needed to do. (I must admit I am happy to have those videos available for swift research, when needed.)

Showing 5 reviews of 101 Read all reviews

ICANotes FAQs

Below are some frequently asked questions for ICANotes.

ICANotes offers the following pricing plans:

  • Starting from: USD 46.30/month
  • Pricing model: Subscription
  • Free Trial: Available

ICANotes offers the following pricing plans: 1. Full-Time Prescribing Clinician (includes 1 office user) - For $155 per month with full-time e-prescribing is available for an additional $58 per month. 2. Full-Time Non-Prescribing Clinician (includes 1 office user) - $75 per month 3. Part-TIme Prescribing Clinician starts at $99 per month + $33/month for part-time ePrescribing. 4. Part-Time Non-Prescribing Clinician starts at $46 per month with optional features available for an additional monthly fees. It offers additional users: 1. Additional Non-Clinical First User for $6.30/month 2. Full-Time Additional User for $45.30/month 3. Part-Time Additional User for $26.30/month. Optional features such telehealth access, part-time and full-time e-prescribing are available for $10, $33, and $58 respectively. ICANotes offers flexible pricing plans that cater to the needs of both full-time and part-time clinicians, with options for prescribing and non-prescribing professionals. Additional users and optional features such as e-prescribing can be added to enhance the functionality of the EMR system. All the plans require no annual commitment and can be cancelled with a 15-day notice period.

ICANotes has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

ICANotes supports the following languages:

English

ICANotes supports the following devices:

Android (Mobile), iPad (Mobile)

ICANotes integrates with the following applications:

AdvancedMD for Mental Health, Inovalon Provider Cloud, Waystar

ICANotes offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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