Blackbaud Raiser's Edge NXT
Blackbaud Raiser's Edge NXT
About Blackbaud Raiser's Edge NXT
Raiser’s Edge NXT is a cloud based fundraising & donor relationship management software designed to cater the needs of small and midsize nonprofit organizations that offers donor management, contact management, database management and automatic payment functionalities within a single solution.
The campaign management functionality of Raiser's Edge NXT enables marketers to send analytics driven campaigns, collect online donations, initiate crowdfunding efforts and measure campaign performance.
The donor management functionality of the software enables users to remotely track and manage the performance of the portfolio and pipelines, track multiple touchpoints, assign actions, find major donors and estimate how much to request from them.
Raiser's Edge NXT's features include database management to help users keep their organizational data clean and accurate whilst data enrichment services help users automatically update contact information. This in turn helps users to reduce their campaign bounce rates.
With the help of customized reporting and dashboards to accurately track the health of the organization’s fundraising efforts, users gain a complete view of all their fundraising activities and are better equipped in making decisions regarding their donor management practices.
Key benefits of Blackbaud Raiser's Edge NXT
The donor management functionality of the software allows users to manage the donor portfolio and donation pipeline remotely.
Analytics functionality helps marketers effectively drive data-driven campaigns and track the performance of each of their efforts.
Relationship management allows users to reach out donors using targeted messages from multiple channels.
Wealth Analytics feature allows users to find out bid donors and the amount they can be requested.
Raiser’s Edge NXT features crowd funding that allows evangelist to raise money on behalf of their organizations by leveraging all the social media platforms
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- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Raiser's Edge NXT is a big improvement!
Reviewed on 08/12/2017
Raiser's Edge NXT has notified us when prospect donor pledges are ending and recommendations for...
Raiser's Edge NXT has notified us when prospect donor pledges are ending and recommendations for cultivation which has increased our major giving donors.
Pros
The Raiser's Edge database was very outdated however with the addition of NXT it's now very visually appealing and user-friendly. They took the old database look and revamped it to include charts, recommendations for donor cultivation and alerts daily referencing which donors to reach out to. It's very mobile friendly and great for major giving officers so they could make notes and assign tasks to their team while on the road. You could easily look up donor records and it's all accessible from Blackbaud.com so you don't need to download an app. It's good to have when on meetings and if you have to be an exhibitor for your Foundation and quickly look up donor records.
Cons
NXT shows consecutive donor years at the top of each profile however the years are not always accurate with the years in Raiser's database. Sometimes the years are way off. Also, they should make it easier to view outstanding pledges in NXT. NXT is a bit pricey however worth the cost and your return on investment is improved as it notifies you when you have major giving prospects to reach out to.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Expensive but worth it for any CRM needs
Reviewed on 03/05/2019
We use Blackbaud Fundraising on a day to day basis to track donor records, giving, pledges, create...
We use Blackbaud Fundraising on a day to day basis to track donor records, giving, pledges, create crowdfunding pages and online donation templates.
Pros
Blackbaud Fundraising includes Raiser's Edge, Luminate Online, crowdfunding features. The Fundraising tools integrate very well and it's user friendly and intuitive. We are able to create an attractive and easy to use donation form for our website. It allows you to easily track donor giving, pledges, create donation pledges and integrate with Raiser's Edge and other tools well. NXT is a new feature we purchased which is expensive however it's an attractive interface to view and track donor pledge level and upgrades.
Cons
Blackbaud products tend to be very pricey and offer a ton of features however you only use about half of them on regular basis. It could be quite a challenge to create crowdfunding pages., definitely multiple steps. Sometimes the dashboard giving and queries show different numbers so there's some inconsistency. Their NXT new tool is amazing however it's pricey. It's great for major giving officer.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
WITH RE-NXT, BLACKBAUD MAY HAVE GOTTEN ON THE CLOUD TOO FAST
Reviewed on 21/08/2019
With the NXT version of its products, along with Blackbaud pretty much forcing its customers onto...
With the NXT version of its products, along with Blackbaud pretty much forcing its customers onto the cloud, Blackbaud is making some big mistakes. They haven't thought the web products out too much before pushing them out, for one (lots of functionality that previously existed doesn't exist now, although promised), and their customer service is no longer something to rave about. Anyone interested in RE-NXT but who hasn't used the older version of the product at all is going to be more impressed by (for example) Avectra's NetForum, which is cheaper and isn't waiting for significant functionality to be rolled out.
Pros
It's good Blackbaud realized that it needed to build in the classic version ("database view") of the old Raisers Edge into its NXT cloud version of the product. The old RE remains one of the best donor-, events-, membership-management software packages around. I've been using since 1997, and Raisers Edge integrates perfectly with Financial Edge.
Cons
As I mentioned, the cloud version of the software ("web view," or what you land on as soon as you click into Blackbaud.com and sign on) is weak. Adding to the frustration is that it looks completely different from the old version of the software. The worst thing about the cloud version is that a lot of the functionality in the old version has yet to show up in the web version, although Blackbaud keeps promising that future updates will contain familiar functions. In the middle of all this frustration is that Blackbaud's customer service, once the gold standard for what any customer service should be when paying this much for a product, has changed dramatically to customer service sometimes helping directly as they always did in the past, to customer service sending you Knowledgebase links for you, the customer, to figure out things yourself.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Good and robust software!
Reviewed on 03/11/2020
Very good.
Very good.
Pros
Integration with onsite systems made it easy to use.
Cons
Hard to train other users on how to use with our systems.
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Cost.Reasons for Switching to Blackbaud Raiser's Edge NXT
Ease of use.- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
A powerful tool for a small nonprofit
Reviewed on 02/12/2019
If your users are not already experts at working with Blackbaud, then you should absolutely take...
If your users are not already experts at working with Blackbaud, then you should absolutely take advantage of the offered learning opportunities and user support. We leaned on them heavily our first year. Our small not-for-profit organization grew membership by more than 50% the first year we used Blackbaud to keep our fundraising and membership efforts organized.
Pros
We imported a rather large constituent database, and the software made it possible for us to categorize, sort, and target our communications efforts much more precisely than we were previously capable. The customer service and user training we received was beyond expectations.
Cons
It is not user-friendly. While the tools at your disposal are copious, new users will be at a complete loss. We transferred over from another system and we still required a lot of training.
Blackbaud Raiser's Edge NXT FAQs
Below are some frequently asked questions for Blackbaud Raiser's Edge NXT.Q. What type of pricing plans does Blackbaud Raiser's Edge NXT offer?
Blackbaud Raiser's Edge NXT offers the following pricing plans:
- Free Trial: Not Available
Q. Who are the typical users of Blackbaud Raiser's Edge NXT?
Blackbaud Raiser's Edge NXT has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Blackbaud Raiser's Edge NXT support?
Blackbaud Raiser's Edge NXT supports the following languages:
English
Q. Does Blackbaud Raiser's Edge NXT support mobile devices?
Blackbaud Raiser's Edge NXT supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Blackbaud Raiser's Edge NXT integrate with?
Blackbaud Raiser's Edge NXT integrates with the following applications:
Microsoft 365
Q. What level of support does Blackbaud Raiser's Edge NXT offer?
Blackbaud Raiser's Edge NXT offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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