About Resolver

Resolver's cloud-based corporate security solutions help organizations reduce uncertainty from risk-based decisions. Resolver's corporate security solutions include incident management and reporting, investigations and case management, command center, physical site assessments, and enterprise security risk management (ESRM).

Resolver’s incident management software is an end-to-end solution for responding to, reporting on, and investigating incidents. It’s an invaluable knowledge base that will help you understand what’s happening and why, so that you can manage resources, minimize impact, and prevent incidents. Get the answers you need on the spot, identify opportunities to strengthen the protection of your organization, and report incident risk, magnitude, and losses based on their estimated financial impact.

Leverage Resolver's investigations and case management software to consider relationships between investigations and incidents and get a comprehensive picture of all information relevant to an investigation. Quickly isolate trends by leveraging pre-existing relationships. Analyze relationships between incidents, individuals, objects, locations and more to develop a comprehensive understanding and visual representation of how information in a database relates to open investigations and cases. Consolidate related incident and investigation data into case records for comprehensive tracking, analysis, and reporting.

With Resolver's ESRM software, connect incident data and risks to improve decision-making and reduce security risk. Report on risks, key controls, and the status of responsive actions in real-time. Identify and quantify assets and security risks associated with each asset, develop risk treatment plans, and continuously improve the ESRM process through increased transparency into risks vs. objectives. Based on the risk management principles and guidelines of ISO 31000.

Command Center by Resolver allows you to combine alarm management, computer-aided dispatch, and incident reporting into one central application. Connect dispatchers directly to officers and share dispatch details, locations, and standard operating procedures to securely and efficiently manage organizational safety. Resolver’s Command Center integrates with existing security systems to centralize your data and allow for quicker response and recovery.


Key benefits of Resolver

- Automate the collection of information to detect patterns and trends more effectively.
- Quickly capture activity and incident details in a centralized location.
- Intelligently action and query your security data for trending, risk mitigation, and performance metrics.
- Establish trends and identify relationships between seemingly unrelated incidents, activities or individuals.
- Build cases by considering relationships between investigations and incidents to get a comprehensive picture of all information relevant to your investigation.
- Manage and dispatch officers and other response resources.
- Visualize response resources and events with maps and GPS officer tracking.
- Enforce standard operating procedures for consistent event response.
- Integrate access control, video and mass notification systems to simplify event data collection and distribution.
- Assess, document and prioritize risks to your organization’s identified assets.
- Demonstrate the impact your security measures have on your organization.
- Audit your security controls and ensure corrective actions are addressed.


Images

Resolver Software - Risk Management Dashboard
Resolver Software - Incident Management Overview Dashboard
Resolver Software - GRC Dashboard
Resolver Software - Physical Security Dashboard
Resolver Software - Incident Performance Report
Resolver Software - Incident Detail Report
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Resolver Software - Relationship Map
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Resolver Software - Command Center
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Resolver video
Resolver video
Resolver Software - Risk Management Dashboard
Resolver Software - Incident Management Overview Dashboard
Resolver Software - GRC Dashboard
Resolver Software - Physical Security Dashboard
Resolver Software - Incident Performance Report
Resolver Software - Incident Detail Report
Resolver Software - 7
Resolver Software - Relationship Map
Resolver Software - 9
Resolver Software - Command Center
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Resolver Software - 12
Resolver Software - 13

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4.3 (59)
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USD 10,000.00
year
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Pricing Options

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Features

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Ease of Use

4.3 (59)
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Value for Money

4.5 (59)
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Customer Service

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Reviews

Overall rating

4.3 /5
(59)
Value for Money
4.5/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.6/5

Already have Resolver?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 59
Phillip
Phillip
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Resolver is another valuable tool in the belt

Reviewed on 13/07/2022

We are better able to harness our data and present it to our leadership teams to implement security...

We are better able to harness our data and present it to our leadership teams to implement security measures, education and training.

Pros

Customizability of the interface, reporting, data collection, and workflow management.

Cons

Features take a little longer to implement than expected but they do eventually make their way into production.

Trevor
Overall rating
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Resolver System Review

Reviewed on 14/11/2024

Overall, a great experience. The system delivers in many ways, is easy to use by end users who do...

Overall, a great experience. The system delivers in many ways, is easy to use by end users who do not use the system on a daily basis and is reliable. Also feel very supported by the Resolver support team when we need help or guidance.

Pros

Resolver is extremely flexible. We have managed to develop out from core risk management and compliance processes to adapt to other areas of the business such as people and insurance processes whilst maintaining the connectivity of an enterprise system.

Cons

The reporting could be improved to deliver better presented reports that can transfer directly into board reporting

Timothy
Overall rating
  • Industry: Security & Investigations
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

It's not great, but it works.

Reviewed on 20/11/2024

The layout for the new Resolver is more intuitive than the old Perspective system, while maintaining...

The layout for the new Resolver is more intuitive than the old Perspective system, while maintaining enough similarities that learning the new system is manageable.
Perspective froze, crashed and malfunctioned frequently. So far Resolver has been more stable.
The loss of shortcut keys is a major inconvenience, and I really hope this feature is reintroduced in future updates.
I would really like to see Resolver as a standalone program rather than a browser-based program. It would be more convenient to launch and easier to find in the taskbar when I have multiple windows open. It also wouldn't get buried amongst other browser tabs.

Pros

Shortcut keys (Ctrl+N to start navigation mode, Ctrl+S to start dispatch log etc.) made usage much faster, which matters a lot when busy. (this function has been removed in the current version, which is awful)

Templates are super useful to prompt for relevant information and maintain consistency.

Cons

The removal of shortcut keys! Having to use the mouse constantly drastically slows down usage.

Also, having to open the dispatch log via the browser is annoying. Every other program I use can be added to startup so it opens when I boot up the computer. this is the only program I have to open manually.

Ziad
Overall rating
  • Industry: Utilities
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Reliable, Flexible, and Supportive Platform for Streamlined Risk Management and Internal Audit

Reviewed on 11/11/2024

Overall, Resolver has proven to be a reliable and valuable tool, and I look forward to seeing how...

Overall, Resolver has proven to be a reliable and valuable tool, and I look forward to seeing how future updates will enhance the platform further.

Pros

I like the high degree of customisation and the user-friendly interface and the ability to build custom templates and portals.

Cons

limited training resources. More comprehensive onboarding materials are needed.

Bjorn
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A Good Risk Solution

Reviewed on 12/11/2024

Overall I think it has greatly improved our processed as it has allowed us to manage our risk data ...

Overall I think it has greatly improved our processed as it has allowed us to manage our risk data and reporting in a simple yet powerful way.

Pros

I think that ability to customise forms and reports and the ease of it means you don't have to depend on a third party to do it for you really allow for you to improve and adapt new process quickly and with little fuss.

Cons

The biggest bugbear I found is that when you enter a date in a date field it will not accept this as the date, you have to select the date from a little pop up calendar which doesn't make sense if you enter the date in the correct format.

Showing 5 reviews of 59 Read all reviews

Resolver FAQs

Below are some frequently asked questions for Resolver.

Resolver offers the following pricing plans:

  • Starting from: USD 10,000.00/year
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Resolver for detailed pricing information.

Resolver has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

Resolver supports the following languages:

English

Resolver supports the following devices:

Resolver integrates with the following applications:

Jira, Microsoft Azure, Okta, Proteus, ServiceNow, Slack, Workato, Workday HCM, Zendesk Suite

Resolver offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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