About Toky
Toky is a Virtual Phone System for businesses of all sizes, which you can use to start your own call center and allow your customers and team to communicate efficiently. With virtual phone numbers in more than 60 countries, make your business local to customers almost anywhere, no matter where your company is based. Activate our CRM integrations to get in touch with your leads and customers with a single click, and also log every call automatically or connect Toky to other business apps, to improve sales and support processes.
With Toky, you can start with even just one agent, and you can use features like IVR, international phone calls, call forwarding, greeting messages, simultaneous calls, call queues, call recording, Call transcription, live calls in your website and much more.
Key benefits of Toky
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- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The best virtual number service you could have!
Reviewed on 23/03/2019
Am fairly convinced its a great service with all the integrations being offered. I didnot like the...
Am fairly convinced its a great service with all the integrations being offered. I didnot like the fact that I cannot choose numbers from areas of my choice. Its limited in number and also the fact that some carriers (supposedly) donot allow for sending and receiving SMS to the US numbers proposed by Toky.
Pros
The ease of onboarding and the ability to quickly define agents etc.
Cons
The confusing subscriptions. The initial subscription didnot involve credits. ideally it should and the n later on people can be advised that this is free credit and they have to buy more for SMS and calls. This was not clear.
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great phone solution for sales and customer support
Reviewed on 11/03/2019
Our sales agents need to call customers in several countries, and we also wanted to have local...
Our sales agents need to call customers in several countries, and we also wanted to have local phone numbers in many of these countries, so we can receive inbound local phone calls too. Toky was able to solve these basic requirements and more because its integration with Salesforce is a time saver, the customer service team is really nice and helpful.
Pros
Toky offers several features to improve customer service and sales. Our agents can make international calls easily and all the inbound and outbound calls are automatically synchronized with Salesforce, which is great because our agents don’t need to spend time adding notes after every call, they just add comments to the notes create by Toky. Customer service is great and ready to solve all our needs. We have tried other relevant phone solutions of the market... but Toky was the only one that worked perfect all around the world (including Latam)
Cons
Right now there is nothing i can say I don´t like about Toky service.
Response from Toky
Hello Juan Pablo,
Thank you so much for your review. Our team at Toky feels gratified when our customers are having a great experience with our product and our customer service. It's good to know you find our Salesforce integration very useful and our team is always working on improvements in this one and the other integrations available, we know they help boost productivity. Please feel free to contact our customer support if you have any further comments or suggestions you wish to share. Again, thank you for taking the time to review Toky!
Regards
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
The VOIP system makes you feel like you've got terminal cancer
Reviewed on 26/02/2019
Overall my experience in using Toky's terrible VOIP system has been akin to having terminal cancer....
Overall my experience in using Toky's terrible VOIP system has been akin to having terminal cancer. Waking each day to constant pain and suffering, every call I receive I painfully hear the frustration in the voice of the caller as they fail to understand anything I am saying. I wouldn't wish this experience on my worst enemy.
Pros
Toky is a terribly overpriced and incompetently built VOIP product. The only Pro I can think of for Toky, is coming to the realisation that even in today's business environment, that western Silicon Valley startup companies can and do lie about what their products will do. This is hugely disapointing and if I was working at Toky, I would be ashamed to be apart of such a dishonest company, because Toky does not work in any respect for the word.
Cons
Virtual phone systems should work at the same, or better level than non-virtual ones. Toky does not work at all. Constant call drop outs, talk lag, voice muffling, and just not redirecting calls at all. These are all issues that plagued experience using Toky. Not only that but the customer support team is hugely entitled, will take 48 hours to reply to you and will pawn you off to the next available support person so they don't have to deal with your issues.
Response from Toky
Hello Denym,
We regret that you consider your experience with our service so bad. Our team worked on the solution of the presented inconveniences, but we found that the problem with your account was due to factors external to our platform. We tried to find a solution with you, taking into account the compliance of our terms of service, where we state that we can not give refunds, but it was not possible. We are sorry for the difficulties presented that led you to write this review, but I assure you that we did our best to provide a solution from our side, but sadly, the answer was outside our platform and our reach
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Using for a a few years
Reviewed on 17/09/2020
We have been using Toky for over 3 years, we use it for multiple businesses all in one account and...
We have been using Toky for over 3 years, we use it for multiple businesses all in one account and it works great. It does everything we need.
Pros
Features are good, integration was simple, adding new users is easy. Very easy to use both in browser and phone. Support is great, what's not to like
Cons
Nothing, Toky is great. In the early days we had some teething problems but that was over 3 years ago and the system is much improved since then
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love it
Reviewed on 03/04/2019
It's great, I'm a happy customer that's paying a fair (even low) price
It's great, I'm a happy customer that's paying a fair (even low) price
Pros
It's the easiest way to set up your own call center with local numbers, IVR, etc.
You can have, in an hour or so, a top tier call center platform
Cons
It relies on a good data connection, and over here (south america) you can't guarantee that 100% sure for all teams and sales reps
Toky FAQs
Below are some frequently asked questions for Toky.Q. What type of pricing plans does Toky offer?
Toky offers the following pricing plans:
- Starting from: USD 25.00/month
- Pricing model: Subscription
- Free Trial: Available
$25.00/user/month ENTREPRENEUR $20.00/user/month ENTREPRENEUR (billed annually) $35.00/user/month (Starting 3 agents) BUSINESS $30.00/user/month (Starting 3 agents) BUSINESS (billed annually) 1 local or toll-free number included in 38 countries. Extra phone numbers start at $4/month
Q. Who are the typical users of Toky?
Toky has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Toky support?
Toky supports the following languages:
English, Portuguese, Spanish
Q. Does Toky support mobile devices?
Toky supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Toky integrate with?
Toky integrates with the following applications:
ActiveCampaign, Agile CRM, Freshdesk, Freshsales, Front, Google Data Studio, Highrise, HubSpot CRM, Insightly, Intercom, Keap, Kommo, Kustomer, Meta for Business, Pipedrive, Salesforce Sales Cloud, Shopify, Slack, Vtiger CRM, WhatsApp, WordPress, Zapier, Zendesk Suite, Zoho CRM, Zoho Desk
Q. What level of support does Toky offer?
Toky offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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