--- description: Learn more about CharityTracker. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CharityTracker Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Nonprofit Software](/directory/775/nonprofit/software) > [CharityTracker](/software/108757/charitytracker) # CharityTracker Canonical: https://www.getapp.com.au/software/108757/charitytracker Page: 1 / 44\ Next: [Next page](https://www.getapp.com.au/software/108757/charitytracker?page=2) > An affordable (starts at $20/mo), cloud-based case management CRM that lets you focus on your clients to measure real-world impact, not just data. Meet CharityTracker, the approachable and affordable CRM solution for data management and community collaboration > > Verdict: Rated **4.5/5** by 1059 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CharityTracker Access your case management system securely from any device with an internet connection—no software installation required. HIPAA compliant. Track financial and in-kind assistance such as food, rent, utilities, and clothing with customizable service types. Manage individual and household client records, including demographics, needs, goals, case notes, and service history. Organizations can print and use ID cards, and rapidly open a case to add assistance records with a scan. CharityTracker includes a listing of all agencies and their agents in a network within the agency directory. Administrators can control who has access to certain cases and reports with permissions management. Post area-wide bulletins for everyone in the network. Send and receive secure, real-time referrals between agencies with built-in tracking and status updates. Monitor client progress using change-over-time graphs and outcome-based reporting. Set and track client goals with progress indicators and attach case notes for ongoing updates. View alerts and flags on client profiles for things like duplication warnings or special needs. Generate instant, detailed reports by date range, program, demographic, or service type. Export data to meet reporting requirements for funders, grants, boards, or compliance audits. No contracts, setup fees, or surprise costs—starts at $20/month with scalable options. Built-in messaging and bulletin board tools for collaboration across the entire agency network. Supports agency collaboration by preventing service duplication and streamlining communication. Offers robust search tools to quickly find client records, even across large networks. Enables role-based permissions so users only access the data relevant to their role. Includes timestamped and secure case notes for compliance and accountability. Designed for nonprofits, churches, food banks, city agencies, and multi-agency networks. Clients can digitally sign release of information forms and other documents directly in the system. (additional costs may apply) Organizations can track assistance limits by household to reduce duplicate services across agencies. (additional costs may apply) Create and manage custom fields to tailor data collection to your organization’s specific needs. Record detailed visit histories for every client, including services provided and follow-up actions. Track seasonal or event-based programs like holiday meals, school supply drives, or disaster relief. Use customizable outcome metrics to show progress toward self-sufficiency or specific program goals. View reports with real-time data summaries and activity across your agency or network. Automatically calculate and display household income and poverty level based on federal guidelines. Track and report service impact across multiple programs, locations, or funding sources. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 1059 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Simon Solutions - **Location**: Florence, US - **Founded**: 2006 ## Commercial Context - **Starting Price**: USD 20.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Month to month, no contracts. Save 10% with yearly commitment. Volume discount pricing available on 5+ users. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Germany, India, Ireland, Israel, New Zealand, Singapore, South Africa, United Arab Emirates, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Administrative Reporting - Alerts/Escalation - Alerts/Notifications - Appointment Management - Assessment Management - Attendance Management - Bed Management - CRM - Calendar Management - Care Plan Management - Case List Management - Case Management - Case Notes - Charting - Child Welfare Management ## Integrations (1 total) - Oasis Insight ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Nonprofit Software](https://www.getapp.com.au/directory/775/nonprofit/software) ## Related Categories - [Church Management Software](https://www.getapp.com.au/directory/166/church-management/software) - [Food Service Distribution Software](https://www.getapp.com.au/directory/191/food-service-distribution/software) - [Food Service Management Software](https://www.getapp.com.au/directory/192/food-service-management/software) - [Nonprofit Software](https://www.getapp.com.au/directory/775/nonprofit/software) - [Human Services Software](https://www.getapp.com.au/directory/1173/human-services/software) ## Alternatives 1. [Givebutter](https://www.getapp.com.au/software/114523/givebutter) — 4.8/5 (871 reviews) 2. [Donorbox](https://www.getapp.com.au/software/108833/donorbox) — 4.8/5 (624 reviews) 3. [DonorPerfect](https://www.getapp.com.au/software/91736/donorperfect-fundraising-software) — 4.5/5 (1384 reviews) 4. [Zeffy](https://www.getapp.com.au/software/2046275/zeffy) — 4.8/5 (473 reviews) 5. [Bonterra Apricot](https://www.getapp.com.au/software/120783/apricot) — 4.2/5 (225 reviews) ## Reviews ### "my experience in charity tracker" — 4.0/5 > **mohamed** | *13 December 2022* | Graphic Design | Recommendation rating: 8.0/10 > > **Pros**: It gives you accurate information quickly, which makes us able to detect anyone who repeats the data to take more services and use them, and help me help customers quickly. > > **Cons**: The inability to quickly create reports, and also the inability to return to the tab without going back from the beginning and entering and editing the data again. > > He is really great at helping customers with accurate data identification. ----- ### "Great bang for your buck with the bonus of great tech support\!" — 5.0/5 > **Margaux** | *5 May 2025* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: The responsive and helpful staff. Every question I have asked has been answered in a timely manner by cheerful staff. > > **Cons**: The user interface is a little clunky. It seems a little outdated and could use a refresh. > > Overall, it does what I need it to and the price is excellent. My overall experience has been great\! ----- ### "On the right track..." — 3.0/5 > **Jordan** | *5 May 2025* | Religious Institutions | Recommendation rating: 0.0/10 > > **Pros**: Access to family's contact information and details, so if they call I can also help them on the church end - not just Love INC. > > **Cons**: Reports don't populate the information us churches need in a simple way. It would be best to have an option for family members' information (ages, genders, one contact number, and allergies) in one spot, not tabs on their profile. > > I don't mind it, but usually have to write out the information in a way tat works for the staff working with charity recipients. ----- ### "Charity Tracker Review" — 4.0/5 > **Jodi** | *5 May 2025* | Individual & Family Services | Recommendation rating: 9.0/10 > > **Pros**: I really appreciate the ability to customize the platform to fit our specific needs, as well as its clear and well-organized format. The Tech support has been prompt and extremely helpful as well. > > **Cons**: At times, the system can be slow to load, which can interrupt workflow during busy periods. > > Has provided us with a more organized and detailed picture of expenditures and demographics ----- ### "Charity Tracker (self customization vs system errors)" — 4.0/5 > **Camille** | *6 May 2025* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: I like that we can clearly run reports on exactly what area we are attempting to monitor. the customization is very helpful. > > **Cons**: There are a few glitches within the system specifically we were scanning barcodes for our clients for attendance and meals. when we went to run the report we found even though we followed the steps it stated, none of our data had been saved for a couple of months. > > overall, i enjoy the program and think it is very useful especially with the self customizing options, but would suggest for larger companies to be aware of glitches that might occur. ----- Page: 1 / 44\ Next: [Next page](https://www.getapp.com.au/software/108757/charitytracker?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/108757/charitytracker) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data