Voxco Online
About Voxco Online
Voxco Online is a cloud-based online survey creation and distribution platform for professional market researchers with scripting and design capabilities. With features such as a survey design tool, multi-channel invitations, response tracking, behavior reporting, real-time results, advanced reporting, user segmentation, panel creation and management, and much more, Voxco Online provides businesses and market researchers with the tools needed to gather and manage survey responses.
In order to assist with survey creation, Voxco Online provides an extensive web survey design tool which allows users to create customized surveys with advanced abilities and features, including logic, multiple rotations, multiple choice answers, skip patterns, ranking, drag and drop, sliders, Likert scales, NPS, filters, randomization, and more. Users can also add multimedia files to their surveys, format questions in any language, and add custom branding in order to enhance the user experience.
Businesses can invite participants to complete their survey using personalized messages across multiple channels including Facebook, Twitter, SMS, email or embedded within a website. User segmentation allows surveyors to target specific customer groups based on their characteristics or survey history, and panels can be created by recruiting or importing trusted respondents.
Survey results can be accessed in real time as they are submitted, meaning users can identify any issues with drop analysis and abandon points to resolve the issue. Daily reports are generated within the reporting dashboard to track rates of completion, screen outs, drop-outs, over quotes, completion times, and devices used.
Key benefits of Voxco Online
Images
Not sure about Voxco Online?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
XM for Strategy & Research
Nfield
Snap Survey Software
Forsta
Reviews
Already have Voxco Online?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Research
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Voxco CATI Software
Reviewed on 15/09/2019
We utilize Voxco to conduct healthcare outreach and satisfaction surveys. The solution has been a...
We utilize Voxco to conduct healthcare outreach and satisfaction surveys. The solution has been a great option for us in terms of cost as well as functionality as it is a good price but also such a flexible platform for us to build upon as our clients continue to put so much focus on high touch telephone outreach.
Pros
The software is geared to for survey research and works perfectly for our needs for our primary clients in the healthcare industry. Very easy to use, easy to program, lots of functionality to cover everything from simple surveys to the most complex. Lots of functionality for CATI, easy to use agent screens, easy campaign set-up. They have been incredible in terms of sales and support as well to help us as we continue to grow our call center services.
Cons
Needs to be updated to use more than Internet Explorer in Enterprise mode and would love to see some enhancements on being able to see agent states and moving agents seamlessly between projects to help with Workforce Management. Also more information on the dashboard to help get quick insights on projects - more customization ability there.
- Industry: Research
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
While there are many great features, need more to compete against Qualtrics
Reviewed on 27/03/2022
There are lots of attractive features, but I wish they learn from Qualtrics and offer more built-in...
There are lots of attractive features, but I wish they learn from Qualtrics and offer more built-in options like Qualtrics.
Pros
Lots of built-in features that allows programmers to create questions with the best practices of survey methodologists
Cons
Voxco’s help documentation is a joke. The company doesn’t seem to want to fix the quirky flaw that requires users to use two different sets of logical operators for programing skip or display logic. It is NOT user friendly where they have to remember to switch to a different grammar when they need to use advanced mode.
The description of all help documentation is only for tech savvy users, not written in layman’s terms. Even when I suggested this to the sales rep at conference booth, they just said this is due to a different development mindset. OMG, it’s customers’s responsibility to learn Voxco’s logic!!!
Also, Qualtrics has developed so many built-in options for validation, like recapcha. Voxco doesn’t seem to do more to appeal to the users that love Voxco for the rigor.
Alternatives Considered
XM for Strategy & Research, XM for Customer Experience, Alchemer, RedCap and SurveyMonkeyReasons for Switching to Voxco Online
Our employer bought the enterprise license. But many of our clients want the Qualtrics can offer for their surveys- Industry: Market Research
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great, inexpensive product for low level jobs
Reviewed on 11/03/2022
I will say that my interactions with [SENSITIVE CONTENT] and [SENSITIVE CONTENT] have been very...
I will say that my interactions with [SENSITIVE CONTENT] and [SENSITIVE CONTENT] have been very pleasant. They are understanding and knowledgeable about the product and they really do try to work with you through any issues that you may have. Outside of that I have a very different opinion. I think that the software developers fall behind the curve when it comes to creating new solutions and most importantly TESTING those solutions before putting it out. Makes me think, and I don't know for sure, that that team is fairly small. When you write code you should be doing integration checks where it doesn't appear that they have the manpower to do that. Again, my assumption not fact. But they do have a long way to go before being a leader in the Marketing Research programming space
Pros
Software is very cheap compared to the market place. It works as expected most of the time. Can include your own javascript to do things that the software doesn't do currently. The team will listen to your ideas on how to make the software better and work with you to accomplish some of those feats.
Cons
I think communication and customer support is lacking. If you have an issue, it can take hours before the issue is addressed. For critical items, no constant communication is given while the rest of the team sits to wonder. For higher level projects that require a lot of complex question types, the way the survey layout is currently, it takes awhile to do those. The selection tool that they have makes things longer to code than it really has to be. That's just a few examples.
- Industry: Research
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Long Time User
Reviewed on 01/03/2022
Voxline online has met all of our online survey needs. They are continually making positive...
Voxline online has met all of our online survey needs. They are continually making positive changes and continue to improve their software for the future.
Pros
I think the best feature of this software is the user friendliness of the programming system. It is very intuitive and does not take advanced programming knowledge to use, but it still has the options to do a lot more complex programming and manipulation than you would get out of other systems at the same lavel of user friendliness.
Cons
I think it would be helpful if Voxco had more support available around the area of accessability and someone that could work with us specially on proramming surveys that are more accesabile.
Reasons for Switching to Voxco Online
User friendliness, customer support, and price.- Industry: Market Research
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A robust platform dedicated to market research professionals
Reviewed on 10/03/2022
Voxco is the only platform we use to conduct online research. It fulfills all of our needs.
Voxco is the only platform we use to conduct online research. It fulfills all of our needs.
Pros
Voxco offers very powerful tools and automations when programming surveys and personalizing respondent experience. No other platform offers such capabilities.
Cons
There is quite the learning curve using Voxco online, especially when it comes to its most advanced features.
Alternatives Considered
XM for Customer ExperienceReasons for Choosing Voxco Online
We needed the panel management tools which, at the time, SG did not offer.Reasons for Switching to Voxco Online
Cost structure was more advantageous for us. Voxco is also a local product for us, we know the team there.Voxco Online FAQs
Below are some frequently asked questions for Voxco Online.Q. What type of pricing plans does Voxco Online offer?
Voxco Online offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Pricing is flexible based on your needs and you only pay for what you use. Contact Voxco for a pricing quote.
Q. Who are the typical users of Voxco Online?
Voxco Online has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Voxco Online support?
Voxco Online supports the following languages:
English, French, German, Spanish
Q. Does Voxco Online support mobile devices?
Voxco Online supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Voxco Online integrate with?
Voxco Online integrates with the following applications:
BHN Rewards, IBM SPSS Statistics, Meta for Business, SendGrid, Twilio, Twitter/X
Q. What level of support does Voxco Online offer?
Voxco Online offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Voxco Online.
