RQ Retail Management
RQ Retail Management
About RQ Retail Management
RQ Retail Management from iQmetrix is a full-suite point of sale (POS) and retail management system designed for speciality retailers which offers tools for customer management, inventory tracking, accounts monitoring, reporting and analytics, human resource management, marketing, and more. The cloud-based retail management system aims to help retail teams to provide an enhanced customer experience both at the point of sale and through their backend processes.
The RQ point of sale is designed to provide sales staff with the tools to handle customer requests and purchases by providing simplified workflows for sales processes. RQ facilitates the fulfillment of transactions from anywhere on the shopfloor with mobile and tablet optimization, and the interface can be connected to hardware devices or complete payment systems to provide an end-to-end purchase ecosystem. The RQ POS offers in-built functions such as suggestive selling and compatibility indicators to aid sales staff with offering the best suited add-ons for each customer or upselling relevant products.
RQ retail management integrates with third-party applications such as tax library and automated payment processing systems for seamless workflows, and the system can also be connected with the fulfillment tool Dropship to setup deliveries in-store and ensure customers never leave empty handed. RQ also facilitates inventory tracking and allows businesses to provide self-service catalog browsing of physical and virtual inventory for customers in-store on any tablet or mobile device. Other RQ features include a built-in CRM database, accounting management for tracking purchases and commissions, real-time reporting on every aspect of the business, HR tools for staff scheduling and holiday requests, targeted marketing campaign creation, and more.
Key benefits of RQ Retail Management
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Reviews
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- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
LOVE LOVE LOVE
Reviewed on 06/02/2020
I think its a great tool for employers and employees.
I think its a great tool for employers and employees.
Pros
The ease of the software was so amazing even my newbies could figure it out without us showing them. The employees could figure up their commission without confusion. They could even add their personal favorite widgets to their own home screens.
Cons
I didnt like that we could not get our commission structure to upload so the widget that they offered would reflect employee commission correctly.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
RQ RETAIL MANAGEMENT
Reviewed on 15/05/2024
EASY SET UP GREAT INVOICING RETAIL INVENTORY AND REPORTS. HIGHLY RECOMEND
EASY SET UP GREAT INVOICING RETAIL INVENTORY AND REPORTS. HIGHLY RECOMEND
Pros
USING THIS PLATFORM FOR SEVERAL YEARS VERY EASY TO USE.
Cons
OCCASSIONAL ISSUES WHEN ENTERING NEW PRODUCT BARCODES INTO SYSTEM
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
POS - barely usable with endless headache
Reviewed on 09/12/2024
Awful. Over-priced, feature barren, archaic, zero technical support, documentation available was...
Awful. Over-priced, feature barren, archaic, zero technical support, documentation available was unhelpful, 0 solutions offered when experiencing problems. Stay away from this company. If you have to use this software, be prepared to figure out your issues on your own.
Pros
Reporting. I do like the custom reports and some of the other analytical details I could gather about the performance of my staff. Still, their were odd limitations in what kind of data I could gather.
Cons
Almost everything. Their supposed repair module was almost unusable. Note taking and device tracking was nearly non-existent or useless when possible. Software was slow and it was too difficult to do simple things like change inventory quantities or set new prices. The credit card processing we were required to use was expensive and feature barren. Tap, for example, used to work. One day it just stopped and did not come back for over two years. Attempts to contact and get assistance with any issue were always futile. On occasion one would get a response, but the issue was never resolved. One of our stores had to be deleted and a new store created just to get a basic feature to work again and this was a solution that I had to figure out rather than getting any help from the RQ "Team". I have nothing but disdain for this company and this software.
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best option available
Reviewed on 12/12/2018
For the most part things are very good but there are some features that make things harder than...
For the most part things are very good but there are some features that make things harder than they should be, and it seems with every software update we get a new glitch.
Pros
RQ does what we need to for our cellular sales company. It houses all of our inventory, sales, goals, commissions, employee reporting, and more.
Cons
It does not preserve historical data or allow you to future date changes such as reconciliation, chargebacks to commissions, etc. The coupons do not have flexibility in how you can offer a promo and they force return when they shouldn't.
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good Product For Cellular Dealer Channel
Reviewed on 03/10/2019
Overall great and would recommend to all cellular dealers for each carrier.
Overall great and would recommend to all cellular dealers for each carrier.
Pros
The ease in inputting a sale in the system when scanner and computers are working in sync. The reporting functionality to show how much money the sales rep and the store generated for the sale.
Cons
The slow down periods when multiple people are running reports all at the same time. For instance big holiday shopping times all store locations wouldn't be able to run sales reports.
RQ Retail Management FAQs
Below are some frequently asked questions for RQ Retail Management.Q. What type of pricing plans does RQ Retail Management offer?
RQ Retail Management offers the following pricing plans:
- Starting from: USD 110.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Contact iQmetrix for pricing information.
Q. Who are the typical users of RQ Retail Management?
RQ Retail Management has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does RQ Retail Management support?
RQ Retail Management supports the following languages:
English
Q. Does RQ Retail Management support mobile devices?
RQ Retail Management supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does RQ Retail Management integrate with?
RQ Retail Management integrates with the following applications:
Arcade, Elavon, Heartland Payments+, Intelocate, OneSource, SimpleTexting, Smart Access, Statflo, tracpoint
Q. What level of support does RQ Retail Management offer?
RQ Retail Management offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
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