Softinn PMS
About Softinn PMS
Softinn PMS is an all-in-one hotel management solution built for boutique hotels with less than 100 rooms.
It has the basics that you need to operate a hotel - guest folio, housekeeping, shifts, group reservation, channel manager integration. Comprehensive list of reports to improve your business - audit summary, collection summary, shift summary, reservation sales and forecast etc.
What makes us stand out are - pre-arrival web check-in system, self-check-in kiosk integration and API ready.
Key benefits of Softinn PMS
Hotel kiosk integration available.
API ready.
We differentiate by the product user-friendliness and some extras like the hotel kiosk integration, a pre-arrival web check-in system, and an API for you to extend its usage further.
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Reviews
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- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Really useful but not specialized for Airbnbs users, if not will be perfect.
Reviewed on 03/06/2022
No more double bookings with Softin PMS and channel manager! That's relieved. Overall experience is...
No more double bookings with Softin PMS and channel manager! That's relieved. Overall experience is more targeted on hotellers.
Pros
Responsive and friendly customer service, simple UI, Multi-functional yet easy to use, the channel manager function is the best.
Cons
Some features target hoteller instead of homestay management. Less convenient to use on smartphone. Some settings is not friendly for multiple adjustment especially the inventory section.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PMS
Reviewed on 20/10/2020
Overall experience is good, I personally find their customer support is pretty excellent. They did...
Overall experience is good, I personally find their customer support is pretty excellent. They did more than I expected. Keep up with the good works.
Pros
-This software is genuinely new. They have provided the basic software needs for hotelier which is easy for front office officer to use, its pretty straight forward.
-Another thing would be the simple website template which is allowing us to have a platform to provide more info to the public & another channel
-Constantly update & innovate new features of their software
Cons
-I reckon IC reader is relatively important for all hotels. Its a bit inconvenient when front office has to manually input customer's data meanwhile customer has to wait a little longer to check in.
-Extraction of sales report is always indicating some errors such as sales is calculated based on "the date of added payment" instead of sales date which make us have to do a double job by creating manual booking sheet in order to check and tally every single booking with Softinn sales report.
-Another system error that constantly encounter is each time we edit the comment box in guest reservation page, the room charges will automatically change to ZERO.
Reasons for Switching to Softinn PMS
[SENSITIVE CONTENT HIDDEN] has convinced me to try their product although they are still new in the market. So far I am quite happy with Softinn team, especially the boss [SENSITIVE CONTENT HIDDEN]. They are very helpful and attentive.Response from Softinn
Thanks Cheryn for your kind review, it's our pleasure to serve your hotel.
In regards to your IC reader, we have just made it possible. Here's the link on how to use it https://www.youtube.com/watch?v=WfPkdBZZueo
Keep the suggestions coming, we would love to hear them and work on them. Thanks!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
pms system
Reviewed on 08/02/2022
overall is ok and user friendly
overall is ok and user friendly
Pros
the PMS system is easy understanding and friendly user. regular training provide for staff
many type o f reporting is ready in system for review
Cons
PMS system is for hotel check in and out . not able to record sales from others channel
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use software with affordable price
Reviewed on 08/06/2022
Pros
Easy to use, cloud based system, attentive customer service
Cons
Could improve the calendar scrolling and dragging function when it comes to using the system in iPad
Alternatives Considered
KWHotelReasons for Choosing Softinn PMS
Worst customer service ever, causing multiple times overbooked issue and lossing money because of their faultReasons for Switching to Softinn PMS
Local company, easier to get customer service support- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Bestow Capsule Hostel Review
Reviewed on 14/09/2023
Pros
Easy to use, frequent training provided, great customer service.
Cons
Group bookings and group folio needs more development, unable to create a group folio and email it to one guest rather than having to email individual bookings to one group. Inability to process credit card payments from OTA's like Booking.com
Response from Softinn
Thank you for your fantastic review! We truly appreciate your support. We've noted your feedback on group folio and are committed to making improvements.
Softinn PMS FAQs
Below are some frequently asked questions for Softinn PMS.Q. What type of pricing plans does Softinn PMS offer?
Softinn PMS offers the following pricing plans:
- Starting from: USD 59.00/year
- Pricing model: Subscription
- Free Trial: Available
Check https://mysoftinn.com/pricing for the latest offer.
Q. Who are the typical users of Softinn PMS?
Softinn PMS has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Softinn PMS support?
Softinn PMS supports the following languages:
English
Q. Does Softinn PMS support mobile devices?
Softinn PMS supports the following devices:
Q. What other apps does Softinn PMS integrate with?
Softinn PMS integrates with the following applications:
Credit Card Terminal, D-EDGE, PayPal, STAAH Channel Manager, Stripe
Q. What level of support does Softinn PMS offer?
Softinn PMS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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