PHP Live!
About PHP Live!
PHP Live! is a PHP and MySQL powered live chat software which enables website visitors to contact businesses instantly via live chat, directly through their website. The solution enables eCommerce, education, and other public organizations to provide live chat assistance, and visitors are able to interact, gather information and provide feedback in real-time.
PHP Live! enables users to customize the embed chat window size to they size they want, and display a custom message whenever live chat is online or offline. The chat window can be embedded on the website, displayed as a pop up, or opened in a new browser. Chat features include multiple routing types, canned responses, waiting queues, traffic monitoring, file upload, chat timers, transcripts, and much more. Organizations are able to customize their chat themes, include profile pictures, upload their logo, and create custom fields, including various other customization options.
PHP Live! also offers a variety of setup options for creating and organizing departments and operators, and assigning operators to multiple departments. Reports and statistics enable users to view overall chat ratings for each operator, view the total for accepted and decline chat requests, track online/offline histories and chat durations, and more. PHP Live! also provides APIs and integrates with Google Maps, Wordpress, Gmail, Joomla, Facebook, OpenCart, BigCommerce, and various other popular platforms.
Key benefits of PHP Live!
• PHP Live!'s intuitive chat interface allows quick access to live chat features and live chat functions. All chat sessions are automatically saved to the system as chat transcripts.
• Create unlimited departments to help streamline the chat request routing process. Assign an operator to multiple departments and service the chat requests from one operator chat console.
• Customize the chat request window with your company logo, welcome text, custom fields and themes.
• Embed a video to display to the visitor, and direct them to a promotional page or other webpages of interest.
• Automatically display a custom message when live chat is online or offline, and customize the ProAction content with HTML to display a personalized call to action.
Images
Not sure about PHP Live!?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Zendesk Suite
LiveChat
Freshchat
LiveAgent
Reviews
Already have PHP Live!?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flexible chat software that keeps improving
Reviewed on 19/02/2020
Pros
- Easy code changes for custom integration with Hubspot
- Flexible interface to accommodate multi-brand environment
- Internationalization options
- Quick email responses from support
- Reasonable cost
Cons
We would love to see Whatsapp or FB messenger integrations as added channels
Response from PHP Live
Hi Dmitriy. We appreciate the time you took to submit your review. Glad to hear everything is working out for you. The additional integration of WhatsApp and Facebook can be looked into further for possible new features.
- Industry: Photography
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
All the bells and whistles you'll ever need!!
Reviewed on 25/02/2020
Only have to contact someone regarding a billing problem they were fast in responding and helping...
Only have to contact someone regarding a billing problem they were fast in responding and helping me out.
Pros
I love how many functions it has. It's amazing how robust the software is for the price of the application. I love that it has business hours so incase your loved in via the mobil app, it automatically turns off requests after a specified time.
Cons
The software has a lot of different customization but the layout and the organization it's not my favorite.
Response from PHP Live
Hi Donovan. Great to hear you are fully utilizing the software. There are a lot of features available, probably the most feature rich live chat software available. With so many features, the layout can get a little confusing in few areas. The navigation and feature configuration layout is a topic that is continually being updated for intuitiveness. Please stay tuned for future updates that will be more organized and structured. Your feedback is much appreciated. Thank you.
- Industry: Government Administration
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Left us high and dry
Reviewed on 11/04/2022
We had been loyal customers for years. All of a sudden we got a notice that we had less than 30...
We had been loyal customers for years. All of a sudden we got a notice that we had less than 30 days to find a new solution because they were abruptly ending the hosted service. They would not refund the remaining months of our contract. They offered to give us the software to put on a host for free(but not really since we had months remaining of our contract). Sounds like the company is unstable.
Pros
This software was a good fit for us. It handled just chat and no CRM or ticketing tools that were overkill for our use. It gave us a hosted solution which was a need for our organization.
Cons
Screen sharing would've been a nice feature.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to Use, Good Support, Good Price
Reviewed on 06/03/2019
Pros
Their support is just stellar. They really listen to feature requests and will talk through ideas with you, not just reply with a stuffy automated response. They're also very quick/frequent with their software updates.
Cons
The only thing I don't like is that anytime there's an update, there seems to be CSS changes. I know they're trying to perfect the system, but when the background colors slightly change every time we update the system, some of our team members realize there was an update and will subconsciously look for things that are broken/slow/don't work the way they expect. I'd also like to be able to promote individual users to have setup admin capabilities, instead of having one setup admin account that we all share credentials for (just the managers, that is).
Response from PHP Live
Hi Megan, the CSS and various other UI frequent changes is definitely something that will be improved. The UI updates are an attempt to reach a happy medium for best live chat results but a consistent UI is also important. This is an area of priority for future versions. Although there may be slight improvements that can be made here and there, the overall experience has been great it seems. Thank you for taking the time to submit a rave review. Your feedback has been very helpful.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Software, nice solution
Reviewed on 24/02/2020
We love the PHP Live solution, help us to open a near channel with our customers, we have always 5...
We love the PHP Live solution, help us to open a near channel with our customers, we have always 5 stars on all our support chats, and is not only for our team is because the platform works and the clients loved as much as we love it.
Pros
Our company tries several programs to provide Live Support to our customers, and at the moment we try PHPLive we loved, it is easy to install, easy to configure, and most importantly easy to use. Our customers love our Support Platform and love more our chat system.
Cons
The Upgrade procedure is not easy if you don't have the experience, you need hi-end support from some programmer or someone to know about PHP and MySQL to understand what files to save or replace.
Response from PHP Live
Hi Cabalceta. The upgrade procedure is something that is being considered for improvement for future version. The current method does require downloading a new version and uploading all the files to the server, replacing the existing files. Future method may have a more streamlined process in few areas. Few options will be considered. Thank you for taking the time to send your feedback.
PHP Live! FAQs
Below are some frequently asked questions for PHP Live!.Q. What type of pricing plans does PHP Live! offer?
PHP Live! offers the following pricing plans:
- Starting from: USD 10.00/month
- Pricing model: Subscription
- Free Trial: Available
Self-hosted starts at $49 (one time) On Demand starts at $10 /month
Q. Who are the typical users of PHP Live!?
PHP Live! has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does PHP Live! support?
PHP Live! supports the following languages:
English
Q. Does PHP Live! support mobile devices?
PHP Live! supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does PHP Live! integrate with?
PHP Live! integrates with the following applications:
BigCommerce, Gmail, Google Maps, Joomla, Meta for Business, OpenCart, WHMCS, WordPress, X-Cart
Q. What level of support does PHP Live! offer?
PHP Live! offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for PHP Live!.
