Fullstory
About Fullstory
"Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights.
With Fullstory, enterprise businesses move closer to their customers and closer to success. When organizations understand their customers like never before they’re able to create world-class experiences that increase funnel conversion, easily detect malicious behaviors and fraud, and identify their highest-value customers effortlessly.
Fullstory is on a mission to make every business more customer centric–made possible only through true behavioral insights–and understanding the sentiment between the clicks. "
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premises
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Fullstory: 152
Alternatives
Inspectlet
Hotjar
Mouseflow
Pendo
Reviews
Already have Fullstory?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Fullstory ushers in a new era of live data analytics
Reviewed on 29/01/2019
The ability to see exactly how your users are struggling with a particular element of your website...
The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.
Pros
The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action.
Cons
There's not really anything I can knock this product for. It's exceptional.
- Industry: Online Media
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product for learning about your customer usage! Highly recommend for any product team!
Reviewed on 03/12/2022
Excellent, Highly recommend it to any product out there trying to understand their product and...
Excellent, Highly recommend it to any product out there trying to understand their product and customer experience on the next level.
Pros
Loved that you could review widget screen recordings for our app where other competitor products did not allow us to do this.
Cons
Pricing was hard to understand initially but the excellent support team cleared this up for us. Thanks heaps [SENSITIVE CONTENT] 5 star support!
Reasons for Choosing Fullstory
Embedded/Widget recordings work through Fullstory but not Hotjar.Switched From
HotjarReasons for Switching to Fullstory
Great support and assistance from the Fullstory team.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Too pricey for the features and functionality it supports
Reviewed on 18/08/2017
Pros
Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc.
Cons
For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
State of the art product, but poor customer service and retention, unjustified price increase
Reviewed on 21/11/2019
Everything about the software itself was great, unfortunately the service and pricing packages...
Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.
Pros
It was very easy to use, and very useful to debug issues, and trace or track usage abuse.
Cons
Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception.
First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner.
Alternatives Considered
HotjarReasons for Switching to Fullstory
It was easy to go onboard, and was able to identify users by passing in some parameters.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Track the User session and watch them use your product to identify there pain points
Reviewed on 27/04/2020
FullStory has been a really useful tool for analysing the user experience on the Website
FullStory has been a really useful tool for analysing the user experience on the Website
Pros
FullStory records the live session of the user who uses the fullstory integrated web application,
It records lots of other useful metrics which can be used for analysis these metrics can be customised,
The integration of fullStory to the product is simple and easy due to the good documentation an good customer support,
The FullStory provides some inbuilt analysis trends which is pretty useful,
FullStory provides API's for data extraction,
Cons
I wold like to move the metric data collected to a analytic platform like tableau, which is not achievable right now,
i recommend fullStory to provide a inbuilt environment such as tableau for further analysis on the data collected,
The metrics stored dose not last for a longer than 90 to 100 days, so we had to write java code to move data from fullStory to databases, fullStory has provided api's to support this data movement
Fullstory FAQs
Below are some frequently asked questions for Fullstory.Q. What type of pricing plans does Fullstory offer?
Fullstory offers the following pricing plans:
- Pricing model: Free Version
- Free Trial: Available
FullStory does not publish numeric pricing. There are four pricing plans for which you must contact FullStory for a quote. Data Direct: This plan is designed specifically for data science and analytics teams. It focuses on providing the resources necessary for building predictive models and utilizing data for Generative AI and Large Language Models, catering to those involved in advanced data manipulation and analysis. Business: Aimed at teams requiring comprehensive visibility across their digital portfolio, this plan helps maintain cross-functional clarity. It's suitable for groups that manage multiple functions and need to maintain an overarching view of their digital operations. Advanced: For companies seeking deep product analytics combined with qualitative insights, the Advanced plan offers tools to grow with agility. This plan is ideal for businesses intent on closely monitoring and enhancing their product offerings based on detailed user interaction insights. Enterprise: Tailored for large organizations, this plan provides capabilities to discover trends, plan roadmaps, and improve funnels effectively at scale. It supports extensive data analysis and strategic planning needs conducive to large-scale operational improvements in user experience and business processes.
Q. Who are the typical users of Fullstory?
Fullstory has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Fullstory support?
Fullstory supports the following languages:
English
Q. Does Fullstory support mobile devices?
Fullstory supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Fullstory integrate with?
Fullstory integrates with the following applications:
AB Tasty, BigCommerce, BigQuery Connector for Jira, Blue Triangle, BugSnag, DataGrail, Delacon, Dynamic Yield, Fivetran, Formsort, Gainsight CS, Google Analytics 360, Google Cloud Operations Suite, Google Tag Manager 360, Gravity, Help Scout, Hightouch, Intercom, Invoca, Jira Integration+, Kameleoon, Kustomer, LaunchDarkly, Olark, Productboard, Rollbar, RudderStack, Segment, Shopify POS, SiteSpect, Slack, Snowflake, Split, Squarespace, Survicate, Tealium Customer Data Hub, Toplyne, Tray.io, Trello, UXPin, Unbounce, UserTesting, VWO Engage, VWO Fullstack, VWO Insights, Webtrends Optimize, WooCommerce, Workato, mParticle
Q. What level of support does Fullstory offer?
Fullstory offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Fullstory.
- Insight Engine Software
- Product Analytics Tools
- Qualitative Data Analysis Software
- Customer Experience Software
- Heatmap Software
- Web Analytics Tools
- Website Optimisation Tools
- UX Software
- Mobile Analytics Software
- Website Monitoring Software
- Dashboard Software
- Customer Journey Mapping Tools
- Business Intelligence (BI) Tools
