Elite EXTRA
About Elite EXTRA
Elite EXTRA is a Last Mile Delivery management solution designed to help businesses of all sizes plan and streamline distribution and delivery processes. The platform captures orders in real-time, enabling organizations to manage the entire routing and dispatch lifecycle, from sending orders into scheduled runs to arranging delivery queues, planning routes and final dispatch.
Elite EXTRA’s route sequence optimization functionality includes a drag-and-drop interface, which allows users to reorganize stops and optimize routes using auto-suggestions. Features include automated dispatching, real-time tracking links within a geographic map, signature capture, barcode scanning, customer notifications, and more. Its GPS tracking module tracks drivers via their mobile devices and provides turn-by-turn information. Besides, the system also lets customers view the delivery status and estimated time of arrival for their order.
Elite EXTRA includes business intelligence (BI) tools, which assist enterprises with handling operations and re-engineering procedures across the organization by providing insight into performance. Plus, the solution integrates with existing order management systems and supports various third-party applications such as ERPs, DMS, WMS, FTPs, and web APIs.
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Reviews
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- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Elite Extra for heavy duty truck dealership network
Reviewed on 02/04/2024
They’ve been a great company to work with, eager to help us solve our problems. Of the dispatching/d...
They’ve been a great company to work with, eager to help us solve our problems. Of the dispatching/delivery management programs we’ve used, Elite Extra seems to be the one most designed with my industry in mind.
Pros
Their customer support team is top notch. I’ve never waited more than a few minutes to speak to a real human, and have never gotten off the phone without our issue being resolved.
Cons
Data analytics. There are either predefined KPMs in the Scorecard, or manually pulling reports. Some customizable widgets/BI integration would help.
- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Game Changer
Reviewed on 03/04/2024
Absolutely great customer service. The best customer service I've received hands down. I know I can...
Absolutely great customer service. The best customer service I've received hands down. I know I can call in and get immediate help when I'm having an issue on the floor.
Pros
It provides accountability. It provides accountability on our drivers' side, making sure they are staying on the intended route for their day and creating a great customer experience. It provides accountability on our management side, when drivers record their daily mileage or complete vehicle inspections that information is logged and saved for management to review and schedule maintenance on vehicles, keeping our staff safe.
Cons
Sometimes Karmak is a real pain to deal with, sometimes it seems like the communication between EXTRA and Karmak could be better, but I'm not sure this is on EXTRA's side.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Elite Extra Review
Reviewed on 02/04/2024
Pros
That it ties into ACDelco Connection for buyers to see.
Cons
Very robust program and not always easy to navigate as well as drivers ETAs are never right. Also, need to work on the geo fencing.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Love some of the Features
Reviewed on 22/04/2024
My experience for the most part has been positive. There have been times where our systems updated...
My experience for the most part has been positive. There have been times where our systems updated and orders haven't auto loaded however so far every time that's happened its been fixed within a couple of hours.
Pros
That you were able to add picture taking. That I can call and request something be added and it usually happens within a day or two.
Cons
It's auto routing. It would be nice for the system to remember the history of the way we route and start optimizing based on that.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game Changer! Hands Down The Best In The Market!
Reviewed on 03/04/2024
Overall experience with Elite EXTRA has been fantastic! Great team! Great leadership! Great...
Overall experience with Elite EXTRA has been fantastic! Great team! Great leadership! Great product! Highly recommend!
Pros
Elite EXTRA has completely changed our business! Hands down the best delivery management solution out in the marketplace! Here are some key points that I like the most about Elite EXTRA:
- Easy to use and frequently updated mobile app
- Automatic sequence of route when selecting multiple deliveries
- ETA's on deliveries for us and our customers
- Communicating with drivers through the app
- Seamless integration with our POS system
- Ability for drivers to take pictures of deliveries and submit proof of delivery
- Payment management for drivers
- Request Uber if no drivers are available
- Live GPS tracking
- Full detailed satellite map
- REPORTING! Full reports on drivers delivery times, idle times, route management and much more! Very useful reports!
- Easily identify which invoices and part numbers are with which driver
- Very advanced yet easy and straight forward to use once learned!
Highly recommend Elite EXTRA!
Cons
There is nothing I dislike about Elite EXTRA!
Elite EXTRA FAQs
Below are some frequently asked questions for Elite EXTRA.Q. What type of pricing plans does Elite EXTRA offer?
Elite EXTRA offers the following pricing plans:
- Starting from: USD 24.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact Elite EXTRA for pricing details. All pricing plans are quoted to help meet the needs of our customers.
Q. Who are the typical users of Elite EXTRA?
Elite EXTRA has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Elite EXTRA support?
Elite EXTRA supports the following languages:
English, Spanish
Q. Does Elite EXTRA support mobile devices?
Elite EXTRA supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Elite EXTRA integrate with?
Elite EXTRA integrates with the following applications:
Auto/Mate, Azuga Fleet, Big Cartel, BigCommerce, CDK Global, Dealertrack DMS, Flow, Shopify
Q. What level of support does Elite EXTRA offer?
Elite EXTRA offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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