PrimeRx
About PrimeRx
PrimeRx is a pharmacy management system for independent, retail pharmacies, multi-store owners, and hospitals which supports custom workflows and automated fill, bill and communication processes. Native mobile apps for iOS and Android give users the flexibility to access and manage their data on-the-go, via mobile and tablet devices.
PrimeRx offers a complete pharmacy dispensing solution, allowing users to manage patient and provider intake, process claims, labeling and dispensing, as well as inventory, all from the same, central platform. PrimeRx helps users streamline their workflow through automated outbound patient calls, text messages, and emails. Other key features include adherence scorecards and reporting, predictive modeling, and synchronized refills.
PrimeRx supports an automated refill management system, helping users fill electronic prescriptions by looking up existing patient, prescriber and drug inventory data. The automated refill system also syncs all refills to a particular date, and automatically queues up the day’s scheduled refills. Custom workflow and reporting tools enable users to generate electronic orders, manage incoming prescriptions and prescription pickups, as well as check cost comparisons between wholesalers, and more.
The patient status board allows pharmacies to communicate with patients while they wait for their prescriptions, and inform them of where they are in the prescription-processing queue.
Key benefits of PrimeRx
• Refill Compliance Dashboard: Send Refills Due, Refill Requests, Monitor Missed Refills and Refill Gaps, all from one easy-to-understand Refill Compliance Dashboard.
• Stay in touch with your patients: Outbound Calling, TXT/SMS Messages, Emails to communicate information related to Refill Alerts, Dose Alerts, Pickup Alerts, Greetings, and other messages.
• Customized Workflow Management and Reports
• Tools to facilitate 5-Star ratings, medication synchronization, clinical assessments, patient communication, business analytics functions, and patient medication adherence reports.
• Electronic Data Interchange (EDI) enabled for ordering, inventory, and reconciliation
• Scan patient’s driver’s license to start patient file
• Time stamped notes ledger for each patient file
• Add Tasks or To Do List with the systems built in electronic reminders and follow-up messaging tools.
• Patient insurance eligibility check
• Search Prescribers National Database
• Find medications through a National Drug Code Directory (NDC) drug list
• Over 20 Pharmaceutical Distributors and Drug Wholesaler integrations: AmerisourceBergen Corporation, Cardinal Health, H.D. Smith, McKesson Pharmaceutical and more.
• Insurance transmission results showing estimated DIR fees
• COVID-19 vaccine-related workflows, including patient enrollment and scheduling, billing, and reporting
• Contactless Payments through PrimeRxPAY. With PrimeRxPAY, pharmacies can manage co-pay collection and issuance of receipts. PrimeRxPAY allows patients to complete their co-pay transactions before the medication is picked up in the pharmacy, by the curbside, or delivered.
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- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It took me only a couple of weeks to learn the essentials!
Reviewed on 17/05/2018
Stress free billing. Most important
Stress free billing. Most important
Pros
Everything is on one page and there's no need to go thru several steps to process claims. I like how the claim status and billing info is displayed with all the information of the claim amount.
Cons
Boxed error messages that come up sometimes which show flaws in programming
Dual billing insurances are a two step process. You can't bill two insurances together. I would love to see Will call items in blue, as the current way that color is only for filed prescriptions.
Response from Micro Merchant Systems
Dear PrimeRx User,
Thank you for your comments - we do appreciate the 5 star ratings and your continuous support.
Dual Insurance is a one step process. IF the Billing sequence is defined, then the system bills to Primary, and upon Copay sends the claim to the secondary for copay collection - automatically.
Allow us to have a trainer reach out to you. We will take you through a one-on-one session and explain this simple process. At that time, our trainer will also discuss the option for Will Call in a different color and get more input from you on that - we are always taking suggestions for customization - hence this should be addressed as well.
Thank you,
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PrimeRX 30+ years
Reviewed on 21/06/2024
It’s been great so far. I am really looking forward to primerx going web based instead of software...
It’s been great so far. I am really looking forward to primerx going web based instead of software base. I’ve worked in medical clinics and MDLand EMR for example so webs based. It’s so much more smoother and doesn’t crash . You don’t have to worry about back up and slow and glitchy performance
Pros
It’s easy to use . I’ve used best rx but I like the simplicity of primeRX
Cons
It crashes often. The customer support is inconsistent. Some tech support are knowledgeable others are not. I had to make a list of the best tech support representatives
Response from Micro Merchant Systems
Thank you for your detailed review and for being a loyal PrimeRx user for over 30 years! We’re thrilled to hear that you find our software easy to use and appreciate its simplicity compared to other options.
We apologize for the occasional crashes and the inconsistency in customer support you’ve experienced. Your feedback is invaluable, and we are committed to improving our system stability and training our support team to ensure consistent, high-quality service.
Thank you once again for your feedback and for sticking with us. We look forward to continuing to serve you and providing a seamless experience with our upcoming web-based solution.
May I have your pharmacy's name and NABP#, I will have a customer service rep contact you.
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Sometimes ARGG!
Reviewed on 15/10/2024
Requires extra work on many topics. Processing is normally ok with exceptions
Requires extra work on many topics. Processing is normally ok with exceptions
Pros
As good as any other system with some perks:
Product size correction
House account
Verification of patient rx groups
Cons
Drug change on refill, royal pia. Drugs contracts change and many drugs are not available. Who's the Einstein that figured that out.
Inability to change co-pays per our price list (discounted electronic coupons)
Inability to charge on house accounts with out signing. we are in an assisted living facility. nurses need to pick up rxs and jams up our register line.
inabilty to charge credit cards from processing terminal for rxs that are mailed out
Need to add many drugs not in the system.
Email and texting function is too expensive.
- Industry: Pharmaceuticals
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Experience about PrimeRx
Reviewed on 06/10/2024
Pros
Easy to use and excellent customer service!
Cons
Price transparency, some advance customer service is not available during weekends
Response from Micro Merchant Systems
Thank you for your feedback! We’re delighted to hear that you find PrimeRx easy to use and that our customer service has been a positive experience for you. We always strive to make our platform as user-friendly and supportive as possible.
Regarding your concerns about price transparency, we’re actively working on improving this aspect to ensure more clarity for our users. We also appreciate your comments about weekend support availability, and we will take this into consideration as we look to expand and improve our service hours.
Your input is incredibly valuable to us, and we’re committed to continuing to enhance PrimeRx based on feedback like yours. Thank you again for sharing your experience!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
pharmacist
Reviewed on 03/10/2024
I loved all their detailed functions and all the nice updates. Best system that I can pass it to my...
I loved all their detailed functions and all the nice updates. Best system that I can pass it to my friends.
Pros
it is very fast; accurate; and with all nice functions
Cons
I find nothing wrong so far, I used for over 20 years
Response from Micro Merchant Systems
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been using our system for over 20 years and that it has consistently met your needs with speed and accuracy. It’s fantastic to know you appreciate our detailed functions and the updates we’ve implemented over the years.
Your recommendation to your friends means a lot to us, and we’re committed to continuing to provide a top-notch experience. If you ever have any suggestions or if there's anything more we can do for you, please feel free to reach out.
Thank you again for your support!
Michele Daniels
Marketing & Communications Manager
PrimeRx FAQs
Below are some frequently asked questions for PrimeRx.Q. What type of pricing plans does PrimeRx offer?
PrimeRx offers the following pricing plans:
- Starting from: USD 300.00/one-time
- Free Trial: Not Available
Micro Merchant Systems is the ideal partner for today’s busy pharmacies. Our solutions are highly-flexible, extremely user-friendly, and built to address critical pharmacy needs. For more information, visit our www.micromerchantsystems.com or send us an email at [email protected], or call (866) 495-495-3999.
Q. Who are the typical users of PrimeRx?
PrimeRx has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does PrimeRx support?
We do not have any information about what languages PrimeRx supports
Q. Does PrimeRx support mobile devices?
PrimeRx supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does PrimeRx integrate with?
We do not have any information about what integrations PrimeRx has
Q. What level of support does PrimeRx offer?
PrimeRx offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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