Bria

I like the Quality of the phone as well as the design. We use the Bria5 version. Its got all the features that I think a softphone should have.

No Customer Service. Where is the API to let us integrate it further? We should be able to turn this phone into an automate dialer but without API that is a bit difficult to do.

We as a company were using a different softphone/voip prior to switching to Bria. I'm happy to report that since switching the people no longer tell me I sound like I'm talking in a tin can. The sound quality is great and so is the timing. I do not notice any delays or lags.

I don't like that every time my computer reboots I have to enable the account again. I sometimes forget and end up with voicemail. It should save my settings even on a reboot.

If you work outside the office, but still need the access and appearance that you are in the office, this app will be helpful. Replicating a VoIP desk phone's extension onto your mobile telephone becomes relatively easy. You can take and make calls as if you right at your desk. And to top it off the app is free; you get to extend the functionality of a VoIP phone to your mobile phone. Which is also great if you have limited minutes but unlimited data.

The set-up does require that you know what you are doing. Having and being comfortable with retrieving the necessary telephony information is a must.

The app is power hungry and push notifications are unavailable. Depending on whether your phone in the lock screen, or if the app is in the background, it can fail to appear . IF it is up and in use, it will rarely fail.

This is a great softphone app that comes in both free and paid versions. The feature set is quite robust and you have the ability to connect it to almost any SIP service you like (which is great for users who have their own SIP server).

Really no major cons so far. Configuration details are sometimes difficult to sort out as each SIP provider is a little different, but it just takes a little searching to find the details most times.

I used this app for calling customers remotely since it was a simple interface that took almost no time to learn. It got the job done without crashing.

After an upgrade Bria had, it changed the ability I had to remotely connect to the app. It took weeks of discussion with our IT and Bria's IT to figure out this would no longer be a viable source to use to connect with customers remotely any longer, which was pretty frustrating to now have to make a switch to a new alternative and have to learn that new interface. This also took up 1-2 GB of space on the phone...that's pretty big.