--- description: Learn more about Aaniie. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Aaniie Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Home Health Care Software](/directory/61/home-health-care/software) > [Aaniie](/software/132451/smartcaresoftware) # Aaniie Canonical: https://www.getapp.com.au/software/132451/smartcaresoftware Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/132451/smartcaresoftware?page=2) > Aaniie, formerly Smartcare Software, is a complete, cloud-based platform for home care providers of all sizes. Utilizing workflow best practices, Aaniie improves cost management and enables higher quality care, elevating client/caregiver engagement and satisfaction, and increasing retention. > > Verdict: Rated **4.4/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Aaniie Leveraging machine learning, gamification, and advanced automation, Aaniie uses rapid technology innovation to solve the critical challenges home care providers face as they contend with the explosive needs of an aging population. Aaniie helps produce better patient outcomes, simplify back-office functions, and drive higher profitability. Aaniie’s superior user and client experiences are backed by 99.999% uptime. Enable Business Growth \& Improve Profitability Aaniieis easy to implement and will dramatically improve productivity and profitability for any size agency. A comprehensive dashboard view of your business at a high level helps monitor your business's key performance indicators (KPIs) in real-time. Then, when you need more detail, the information you need is only a click away. Aaniie provides actionable insights and best-practice metrics to drive efficiencies and run an effective home care business. These insights and analytics drive performance improvements for care teams and improve outcomes for clients and patients. Elevate Patient/Caregiver Engagement \& Satisfaction Create solid relationships between caregivers and their clients/patients by matching the right caregiver to the right client. With Aaniie’s unique machine learning technology and matching algorithms, you can easily find the right caregiver for the right client every time, creating strong bonds and significantly reducing caregiver turnover. You can also tailor your matching solutions to local market criteria, further cementing the caregiver-client connection and increasing caregiver retention rates. Once matched, Aaniie’s user-specific mobile point-of-care app gives each caregiver a unique, easy-to-use connection to your agency, their clients, and their clients’ families. Aaniie’s chat, messaging, and family portal communication tools make it easy to stay connected, and caregivers can spend more time focused on their clients, increasing patient/caregiver engagement and satisfaction. Increase Caregiver Retention Aaniie includes everything you need to keep caregivers connected, engaged, and motivated. Embedded loyalty tools gamify caregiver recognition and engagement, making the job more fun by offering rewards for meeting ideal performance criteria, like clocking in on time and picking up extra shifts. It puts you in complete control to achieve the highest caregiver engagement and retention levels in the market. Simplify Care Management \& Deliver Workflow Best Practices — With a deep understanding of workflow best practices, Aaniie simplifies care management and allows your caregivers to focus on client care. Using technology to record tasks increases engagement, efficiency, and job satisfaction. Aaniie provides real-time access to schedules, shift details, care plans, route details, time tracking, documentation, and much more to provide the highest-level care – accessible anywhere, anytime, and on any device. Aaniie is easy to use and leads to caregivers who are more engaged and better connected to your agency. Improve Communication With Aaniie, you are always connected. Using Aaniie ensures that communication with your caregivers is always fast, fluid, and HIPAA-compliant. It can be accessed by all office staff and caregivers anywhere at any time. Improves Cost Management \& Outcomes Aaniie makes it possible to manage operations cost-effectively and achieve business growth simultaneously. Using technology specifically designed for home care agencies helps establish cost-effective, standardized, and efficient processes. With Aaniie’s next-generation technology and automation, the need for additional staff and managers decreases, significantly reducing payroll costs. From reducing the burden on back-office staff to automated billing and payroll, Aaniie’s integrated caregiver recruitment and retention toolsets provide further savings and improve outcomes ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 19 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SMARTcare Software - **Location**: Eau Claire, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 195.00 - **Pricing model**: Flat Rate - **Pricing Details**: No hidden fees. Smartcare Software has pricing that is ideal for any size home care organization. From small independent home care start-ups to multi-site and well-established national home care franchisers. Base pricing is determined by the number of active clients per month with packages for Startups, single-site, multi-site, national, and franchises. For more details, contact Smartcare Software (smartcaresoftware.com). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Activity Tracking - Appointment Management - Assessment Management - Automated Scheduling - Billing & Invoicing - Calendar Management - Care Plan Management - Caregiver Management - Charting - Chat/Messaging - Claims Management - Client Management - Client Portal - Clock In/Out - Communication Management - Compliance Management - Customisable Forms - Customizable Reports ## Integrations (2 total) - Google Calendar - QuickBooks Online Advanced ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Home Health Care Software](https://www.getapp.com.au/directory/61/home-health-care/software) ## Related Categories - [Home Health Care Software](https://www.getapp.com.au/directory/61/home-health-care/software) - [Home Care Software](https://www.getapp.com.au/directory/717/home-care/software) ## Alternatives 1. [AxisCare](https://www.getapp.com.au/software/104545/axiscare-software) — 4.6/5 (729 reviews) 2. [GEOH](https://www.getapp.com.au/software/2080153/geoh) — 4.9/5 (148 reviews) 3. [eRSP](https://www.getapp.com.au/software/2067747/ersp) — 4.2/5 (99 reviews) 4. [CareSmartz360](https://www.getapp.com.au/software/141759/caresmartz360) — 4.8/5 (181 reviews) 5. [ShiftCare](https://www.getapp.com.au/software/2050072/shiftcare) — 4.6/5 (144 reviews) ## Reviews ### "Smartcare" — 5.0/5 > **Mark** | *31 July 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Ease of use for both admin and field. Scheduleing, payroll, billing and on boarding are all a dream > > **Cons**: Could be better in the client set up with tasks, multilingual app would help > > Fantastic. \[SENSITIVE CONTENT HIDDEN\] and his team helped me set up my first VA client, we invoices on Tuesday and were paid the following Friday. 10 days to get paid by the VA unheard of. Great process, great product. ----- ### "Great platform and customer service" — 5.0/5 > **Beth** | *19 November 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I have been so pleased with our program's transition over to Aaniie. Their customer service has been above my expectations. They are responsive, proactive, and very easy to work with. They are patient with my teams and communicate well. This applies to every single person I have been in contact with. They are great\! The software is easy to use and we very much appreciate the integration with PCC. That's a game changer for us\! I recommend Aaniie without hesitation. > > **Cons**: The issues with program we didn't like are being fixed by the developers. No other issues. ----- ### "Worst CRM I have ever used" — 2.0/5 > **Ruth** | *1 November 2024* | Hospital & Health Care | Recommendation rating: 1.0/10 > > **Pros**: the option to personalize the client and caregiver experience, lots of features such as ATS, automation > > **Cons**: everything is way more overly complicated than it should be, and requires to much work and effort to do the most simplest tasks, very often support reps lack the ability to assist with guidance and instruction, no onboarding team or personalized onboarding, training videos give too few details, live chat or live rep is not often available, the app is extremely limited in online vs app feature accessibility > > The more I use the system the more it frustrates me. I think I could have simplified my life more had I ran my company off of an excel and other platforms. Very, very, disappointed. The sales rep was amazing and made everything look so simple and great. I regret signing a contract and have been extremely disappointed in many ways. I have worked with over 5 CRM systems in the past, this has been my worst experience ever. ----- ### "Team Love Homecare Review" — 4.0/5 > **Cassandra** | *18 August 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I like that I can access the software via multiple venues and that it is mostly easy to use on all of them. Generally speaking, when we've reached out to SmartCares customer service with ideas on how to make the software better, they always accomodate our requests. > > **Cons**: There are a few ideas which I've extended to the development team that have not been implemented yet, such as the ability to delete messages, changing the two week task history to the two week notes history, making the staff able to view notes that are updated in the system rather then creating a PDF which needs to be manually uploaded, the ability to see the notes when clicking on the shift as an administrator instead of just showing the paperclip on the notes, location issues, the ability to cancel a shift from the app, availablity to extend indefiently, and giving the ability to text other staff directly from the app. > > As a whole, I am very pleased with the program and I understand that some of the changes I've suggested may not be applicable or realistic without a lot of work on their part. My staff has been very happy with the app overall and the only complaint they've had is the location issues. We will be continuing to use the program long term, and we highly recommend it to others. ----- ### "I thank God for SMARTcare" — 5.0/5 > **Melody** | *1 August 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I am so grateful for Smart Care\! The solution has made my business start up so easy. I get compliments on how professional and organize my new business appears due to Smart Care. I love the fact that you can speak to the developer and he will take your recommendations or suggestions into consideration. I honestly don’t know what I would’ve done without the software. > > **Cons**: For our company, I would have to say I the ticketing process. However when I signed up I was assigned an onboarding specialist \[SENSITIVE CONTENT HIDDEN\]. If I have a quick question I normally just send her a text or call her directly. I have found this to be very helpful. She normally gets back to me immediately. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/132451/smartcaresoftware?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/132451/smartcaresoftware) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data