Searchspring
About Searchspring
Searchspring delivers the ultimate shopping experience. As the #1 search, merchandising, and personalization platform built exclusively for ecommerce, Searchspring enables brands to get the right product, to the right person, at the right time. With Searchspring, customers such as Peet’s Coffee, SKIMS, West Elm, Specialized, Chubbies, Pura Vida, Moen, Fabletics, Wildfang, and Ripcurl are increasing cart size, conversion, and repeat customers. Founded in 2007, Searchspring has offices in San Antonio, Denver, Toronto, Krakow, and Sydney.
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- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Search Platform For The Money
Reviewed on 11/06/2018
This software makes it easy for bigger stores to make money. End of story.
This software makes it easy for bigger stores to make money. End of story.
Pros
After Search Spring is set up it is incredibly easy to use and gives you a ton of relevant and useful statistics for any ecommerce store. We realized that our customers using search ending up spending much more and had a very high conversion rate versus the people that did not use the search. So we made our search bar more available to use on desktop and mobile and it worked great! So many insights like this to see inside Search Spring.
Cons
Getting set up is the biggest frustration with Search Spring only because it takes a minimum of 4 weeks to do so. It includes all of the integration and set up from their team and it really isn't a big deal in the grand scheme of things but it was a little frustrating to learn we had to pay while they were still integrating.
- Industry: Wine & Spirits
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Game Changer For Us! One Of The Best Decisions We Made!
Reviewed on 30/09/2022
From day one, we were very impressed with SearchSpring. Our original salesperson was incredibly...
From day one, we were very impressed with SearchSpring. Our original salesperson was incredibly patient and worked tirelessly to ensure that the SearchSpring solution could handle all of our requirements prior to signing our contract. From there, the implementation team took over and the excellence continued. I can not speak highly enough of their efforts, attitude and expertise. They delivered a flawless solution to our website on-time and on budget. Since our launch on the SearchSpring platform, our success manager has been stellar, managing our account with great care and always with our business goals in mind. No review of SearchSpring would be complete without mentioning their support team. We've received incredible support from the beginning. We've been with SearchSpring for over 5 years now and support is even better today than it was when we first signed up. Support has always been friendly, attentive to our requests and eager to deliver speedy solutions.
Pros
SearchSpring is incredibly adept at delivering the most relevant search results instantly. It's AI component has been a significant win for us, helping deliver higher AOV since it's deployment. The accuracy of it's product recommenadations within product detail pages and within the shopping cart are remarkable at predicting what a given user would be most interested. As a result, time on site has increased as has the number of pages each user browses. SearchSpring's merchandising module has been an incredible tool for us, allowing us to create stunning merchandising campaigns with all of the bells and whistles that are available within SearchSpring. Since deploying SearchSpring, our promotions have consistently generated 25%-50% higher revenue than before implementing their solution.
Cons
This is a hard question to answer. Every time we've wished something could be done within the software, the engineers at SearchSpring have been eager to work with us to deliver the desired capabilities. I can't think of anything we've asked for that SearchSpring hasn't been able to deliver.
Reasons for Choosing Searchspring
Let me be clear - we loved SLI and were a happy client until they were bought out by a terrible company that ruined the product, destroyed their company moral and killed all of the relationships we had within their company. Following the buy out, we couldn't get support for the product, our CSM quit, every support agent we had ever worked with disappeared, engineering became non-existent and the product itself began to suffer. To add insult to injury, SLI then wanted to jack up our rates by 20%! It was criminal! In hindsight, it was the best thing that could have happened. SLI forced us to search for an alternate search partner which led us to SearchSpring. I should send SLI a thank you card every year for this!Switched From
SLI SystemsReasons for Switching to Searchspring
SearchSpring was one of only two solutions that could handle our requirements. The deciding factor that tipped the scales in favor of SearchSpring was their team of professionals and their eagerness to work with us to deliver the best possible solution.Response from Searchspring
Jon, thank you for leaving this review. This made our day.
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very Functional
Reviewed on 08/11/2024
Works wonderfully for what we need. Hoping they do not price out their customers by trying to...
Works wonderfully for what we need. Hoping they do not price out their customers by trying to innovate beyond their scope
Pros
Very easy to use, great data reporting, good support team
Cons
Very expensive and continued price increases.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Great platform, subpar service.
Reviewed on 18/09/2024
They sell a big idea but, in reality, deliver something in between; their lack of care for...
They sell a big idea but, in reality, deliver something in between; their lack of care for customers is their biggest weak point. They lock you into year-long contracts, and so you are stuck with next to no customer service, without a lot of options to get support other than to hire a third party.
Pros
Searchspring offers a robust platform for search and merchandising. It has all the features you'd want from a software side. It is pricey, but it does work well.
Cons
This is where it falls about; they don't prioritise customer support and have a 3+ week turnaround on helpdesk tickets unless you mark them as urgent. So you have to decide to overreact to every issue or be okay with waiting a month or more to have something resolved. For us, this is the reason we wouldn't come back to them.
Alternatives Considered
findifyReasons for Switching to Searchspring
They said all the right things and seemed to understand my issues with previous providers, but that was the sales guy and not the actual team. Which is where the discrepancies started.Response from Searchspring
Thank you for taking the time to share your feedback with us, Ellie.
Searchspring is committed to delivering excellent support to our customers around the globe and we’re sorry to hear we missed the mark for you.
Our SLA prioritizes urgent tickets and while we strive to address all requests promptly, some may take longer to complete, especially those involving custom requests outside of standard services like yours. It's worth noting that in the past year however, we've successfully resolved the previous 5 tickets you submitted within a week or less.
We're committed to ensuring all customers receive timely and effective assistance and we welcome the opportunity to support you further.
- Industry: Design
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SearchSpring is SO Savvy!
Reviewed on 29/07/2024
We have had a very pleasant experience with SearchSpring. Even the not so seasoned/techy members...
We have had a very pleasant experience with SearchSpring. Even the not so seasoned/techy members of our team have been able to log in and use various portions of our account portal. It is very easy to use and really gives a glimpse into your business, how your customers shop and ways you can improve your website for overall growth.
Pros
I love the personal touch that is received through having an onboarding + support specialist. A very knowledgable team member is with you from the very beginning for training, implementation, best practice reccommendations and to support you.
Cons
The implementation was a bit "clunky", also there have been several times we needed their teams help to allow major changes on our site. Support has been great through the process, but some of the functionality SS offers in these cases has room for improvement.
Response from Searchspring
Thank you for your kind words, Courtney! We're thrilled to hear Searchspring has been an asset to your team. If there's anything else we can do for you, please let us know.
Searchspring FAQs
Below are some frequently asked questions for Searchspring.Q. What type of pricing plans does Searchspring offer?
Searchspring offers the following pricing plans:
- Starting from: USD 599.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Contact Searchspring for pricing details.
Q. Who are the typical users of Searchspring?
Searchspring has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Searchspring support?
Searchspring supports the following languages:
English
Q. Does Searchspring support mobile devices?
Searchspring supports the following devices:
Q. What other apps does Searchspring integrate with?
Searchspring integrates with the following applications:
Adobe Commerce, BigCommerce, Miva, Shopify
Q. What level of support does Searchspring offer?
Searchspring offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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