GuestTracker
About GuestTracker
Guest Tracker is a campground management software designed to help businesses manage online bookings for lodges, recreational vehicle (RV) parks, marinas, and more. It enables organizations to create camping packages, send quotes to customers, and modify package pricing based on seasonal rates.
Guest Tracker enables guests to reserve cabins, RV lots, marina slips, or campsites via mobile or web applications, view accommodation availability, and book slots for various activities such as boating, day trips, fishing, hunting, nature hikes, sports events, and more. It provides a host of features including data synchronization, activity tracking, notifications, revenue forecasting, and reporting. The application also allows employees to accept payments through various methods including debit or credit card processing and check transfers.
Guest Tracker supports integration with various third-party property management, online booking, payment processing, and accounting platforms such as Salesforce, Shift4, Bookings.com, Expedia, and more. Using the built-in point of sale (POS) system, employees can print receipts, view inventory levels, and track sales items.
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- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Lives Up to Its Name
Reviewed on 19/11/2019
Utilizing GuestTracker has helped us cut back on the number of problem guests we deal with by...
Utilizing GuestTracker has helped us cut back on the number of problem guests we deal with by keeping track of guest information in an easy to use format. It is a great way to keep track of past guests, current check-ins and future reservations.
Pros
The software allows you to save each guest's information along with notes about their stay. It makes it easy to keep recurring guests happy with notes on their preferences. It also helps prevent problem guests from returning, as you can immediately see the notes about previous stays when they attempt to check in or make a reservation.
Cons
Our software was set up by previous management, and the only assistance Guest Tracker offers is a tutorial CD that costs several hundred dollars.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
We have been using Guest Tracker for many years and it works well for our needs.
Reviewed on 21/07/2018
Pros
It is easy to navigate and train. The customer support is great and the manual is precise. The reservation taking process is not complex.
Cons
I think there are some features that could be better. They recently changed the discount to a percentage versus a dollar amount which was easier to use. I wish that you could merge profiles together easily as there are so many duplicates in my system it is a bit frustrating. Sometimes something could be easy but the system does not allow such as reinstating a reservation you have to go back in and do an entire other one. When you cancel a reservation you can't get back to reinstate it or to reprint the cancellation letter. Sometimes there are glitches in the system and then you can't go back and have to cancel it or check it out and start over again. There isn't to my knowledge a way to search by reservation number. I wish it was easier to search in different reports.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Guest Tracker
Reviewed on 03/08/2020
Pros
For a cloud-based software, it is very fast and responsive. Never had any issues with credit card processing or syncing. The software is solid.
Cons
The user interface can be a bit difficult to navigate. There are a lot of options and the software cannot be customized to remove unused options. It is difficult to learn at first, but you get used to it eventually. Creating reservations can be confusing.
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
We lost a good one
Reviewed on 13/11/2021
Was a great experience but seems they ran out of gas
Was a great experience but seems they ran out of gas
Pros
This was a great product. I was only of the orginial users and helped develop to system
Cons
nothing as they worked with you to satisfy any problem
- Industry: Recreational Facilities & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent support team and representatives work hard to understand our business.
Reviewed on 26/06/2018
The ability to manage our accommodation side of the business, including planning and reporting.
The ability to manage our accommodation side of the business, including planning and reporting.
Pros
The ability to report on our business in the manner that we need; the ability to customize certain aspects of the software reporting features. Also, the ability to customize the property is helpful for reservations personnel.
Cons
There are a few reporting features that we are not able to customize to our operations, however, our operations are significantly different on the billing side than a standard accommodation business.
GuestTracker FAQs
Below are some frequently asked questions for GuestTracker.Q. What type of pricing plans does GuestTracker offer?
GuestTracker offers the following pricing plans:
- Starting from: USD 750.00/one-time
- Free Trial: Available
Guest Tracker pricing starts at $750 and is based on one-time license basis. It is also available on a subscription basis. Please contact TCS Systems for additional details.
Q. Who are the typical users of GuestTracker?
GuestTracker has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does GuestTracker support?
GuestTracker supports the following languages:
English
Q. Does GuestTracker support mobile devices?
GuestTracker supports the following devices:
Q. What other apps does GuestTracker integrate with?
GuestTracker integrates with the following applications:
Microsoft Azure, QuickBooks Money, Salesforce B2B Commerce
Q. What level of support does GuestTracker offer?
GuestTracker offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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