Resly
About Resly
Resly is a property management system designed to help Australian hotels and resorts handle compliance, task scheduling, guest communications, payment processing, and other processes on a unified platform. Administrators can utilize audit logs and custom reports to evaluate accounts and ensure compliance with various regulatory standards.
Resly lets organizations securely store data within a cloud-based repository to mitigate risks related to viruses, malware, and hardware theft. Hotels can schedule and send branded emails or SMS messages to guests and utilize Resly Direct to manage bookings. Resorts can automate payments, streamline bank reconciliation processes, and access statements, reports, and other information from within a centralized platform.
Resly facilitates integration with various third-party systems and booking channels such as Expedia, Mailchimp, Airbnb, Feefo, and more.
Pricing starting from:
$30.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Resly
Resly is a cloud-based system enabling hoteliers to manage properties, channels and bookings.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premises
Markets
Australia
Supported Languages
English
Pricing starting from:
$30.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Resly: 104
Alternatives
RMS Cloud
SiteMinder
Little Hotelier
Hospitable.com
Reviews
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- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best move I have made
Reviewed on 22/11/2023
Have been super happy with changing, it has truly made my life easier. In the management of a...
Have been super happy with changing, it has truly made my life easier. In the management of a small boutique apartment block like Viscount On The Beach, it allows me to not be stuck at the desk. Time - it has given me some extra time!
Pros
EASE
Familiarity
Flexibility
Portability
Cons
Nothing is a con besides my learning capability - I wish I was better at utilising everything that it can do.
Response from Resly Solutions
Hi Amber, thank you for sharing your experience! We're thrilled to hear that switching to Resly has been the best move you've made. It's wonderful to know that you appreciate the ease, familiarity, flexibility, and portability of our platform. We understand that learning new software can be a challenge, but we're here to support you every step of the way. We're delighted that Resly has made managing easier for you and has given you some extra time. If you ever need assistance or want to explore more features, please don't hesitate to reach out. We're here to help!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The only choice
Reviewed on 21/07/2020
Pure joy, I don't give 5* ratings to software lightly. So many things have been considered and...
Pure joy, I don't give 5* ratings to software lightly. So many things have been considered and applied thoughtfully rather than piecemeal like other software, and they all remain true to the overall design. It's been a pleasure working with [SENSITIVE CONTENT HIDDEN] who are repsponsive and open to suggestions and I can see many of the suggestions being implemented already.
The migration process was easy enough but I think a cheat sheet with what needs to be checked or brought in manually and in what order would help. There was still quite a bit to do to get the system fully setup even though it was functional and online within a few hours and there were things I didn't realise until after I did my first EOM.
I would love to see communication with housekeepers/handmen via an app, ability for guests to checkin and sign off electronically (So important with Covid) and maybe an owners portal to access their own reports.
But overall I LOVE it!
Pros
Love love love that it is true cloud build and design so I can access it from any browser anywhere.
Love that I can have mulitple screens open at once.
It is sleek and easy to navigate. Most features are intuitive but when I need help the support from [SENSITIVE CONTENT HIDDEN] is fast and helpful.
Love the idea of the dashboard now I am used to using it.
Love that I can text guests and use templates for emails (although the editor needs a little work still :)
Cons
All features are there but some need a bit of tewaking to improve efficiency:
Calendar - I find it hard to use as it is. Needs more status colours and can't see and letters of the name for 1N bookings;
Entering new Direct Bkg not efficient - Need to be able to enter no. of nights from start date rather than start and end date, Guest linkage/lookup not efficient (we need to see any comments about the gust before we confirmt he bkg and in Mooloolaba we REALLY need a blacklist feature); Need ability to enter deposit required amt and manage deposit due date and amount (and link this to calendar status); Need extra info to display next to price (Eg. Rate per night, Discount applied to std rate plan (I have lots more ideas for this))
Inability to change room types and status :( I need to do this often due to owners discretion but it deters me given I have to get [SENSITIVE CONTENT HIDDEN] to do it for me;
Printing and Emailing - there are just too many clicks to be able to print anything. There must be an engine that allows printing in one click with a default printer setup. Need this for receipts, invoices and Checkin Form/letter
Sort Order - this appears to be all over the shop. Pls look at display order of charges, agents, rate plans etc. Just make it alphabetical would be easier
Housekkeeping - Still missing display of checkin/out status and ability to show back to backs/set priority (otherwise I love it)
CHarges - need to change chrgs before C/O
Promotions - not able to do promos like stay 5 pay 3
Reasons for Choosing Resly
PUMA was an access database and incredibly glitchy and clunky. Too many errors too many times blamed on microsoft!Reasons for Switching to Resly
[SENSITIVE CONTENT HIDDEN] demo and timing! The fact that there was free migration and training helped.I love the sleek design and simplicityI could see they had thought through all features and were willing to improve on themAlot of systems don't have trust account management or ability to manage tenanciesResponse from Resly Solutions
Hi Kirsten, thanks for your lovely review! We're thrilled that you love Resly's cloud design, accessibility, and sleek interface. We appreciate your feedback on areas for improvement and are actively working on enhancing efficiency and functionality based on your suggestions. It's fantastic to hear that you've had a positive experience with our support team. We're continuously striving to provide a comprehensive and user-friendly platform that meets your needs. Your suggestions for future improvements are noted, and we'll continue to work towards making Resly even better. Thank you for choosing Resly and for your valuable feedback!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Resly Review
Reviewed on 26/06/2024
Pros
I like the modern layout and style of their interface, and the ease of use when placing and modifying reservations.
Cons
Sometimes I will come across features that are missing which would be a great help, but this is very rare.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It just keeps getting better and better
Reviewed on 11/09/2022
Dont think about it - just do it - I can promise you, you wont regret it.
Dont think about it - just do it - I can promise you, you wont regret it.
Pros
Where to start about Resly.
It was an amazing product to begin with and it just keeps getting better and better.
I am grateful for the instant support from the Resly team. We usually don't have time to wait for responses to queries and that has never been a problem since joining Resly.
I love how intuitive the program is and it takes me no time to train newbies and being able to fully access anywhere in the world is brilliant
Cons
There is nothing about Resly we don't like. If there is anything we think can make life easier or improvements we can see that can be made, the Rely team are quick to take ideas and suggestions on board.
Response from Resly Solutions
Thank you, Bridgette, for your fantastic review! We're thrilled to hear that you find Resly to be an amazing product that keeps getting better and better. Providing instant support and ensuring quick responses to queries are top priorities for us, and we're glad to hear that you've experienced this firsthand. It's wonderful to know that you appreciate the ability to access Resly from anywhere in the world. We're grateful for your feedback and suggestions, and we're always eager to incorporate ideas to enhance our platform. We're honored to have you as a satisfied customer and appreciate your recommendation.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer service second to none
Reviewed on 16/11/2022
Resly has drastically speed up our trust accounting and provided a solution for running both short...
Resly has drastically speed up our trust accounting and provided a solution for running both short and long term accommodation management options for our clients.
Pros
While the software is great and is constantly improving the customer service this company offers is second to none and is worth the subscription fee just to have an expert on call. In particular, we have been working with [SENSITIVE CONTENT] from Resly through not only the onboarding phase but as we continue to grow. He knows the software inside out and when thrown curve balls has been able to create creative solutions for us. Would strongly recommend this software for anyone in the short-term letting space.
Cons
While the short term letting software is fantastic, the long term letting side could do with some improvements. Speaking to Resly team this does sound link something they are working and I have no doubt they will continue to improve this side of the software.
Alternatives Considered
Hospitable.comReasons for Choosing Resly
Trust Accounting and the ability to manager short and long term rentals.Switched From
GuestyReasons for Switching to Resly
Resly was the best fit for offering both long term and short term rental management for our clients.Response from Resly Solutions
Thank you, Shaun, for your outstanding review! We're thrilled to hear that you've found Resly's customer service to be unparalleled and that it has significantly enhanced your trust accounting processes. It's wonderful to know that our team member has been able to provide creative solutions tailored to your needs. We're honored to have you as a valued customer and look forward to continuing to support you as you grow your business!
Resly FAQs
Below are some frequently asked questions for Resly.Q. What type of pricing plans does Resly offer?
Resly offers the following pricing plans:
- Starting from: $30.00/month
- Pricing model: Subscription
- Free Trial: Available
Per room, per month. Pricing is customised based on a number of factors.
Q. Who are the typical users of Resly?
Resly has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Resly support?
Resly supports the following languages:
English
Q. Does Resly support mobile devices?
Resly supports the following devices:
Q. What other apps does Resly integrate with?
Resly integrates with the following applications:
Campaign Monitor by Marigold, Feefo, Mailchimp
Q. What level of support does Resly offer?
Resly offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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