URBANTZ
About URBANTZ
Urbantz is a powerful, easily configurable last mile delivery management platform for enterprises. Our happy customers include Bosch, Carrefour, England's National Health Service, FM Logistic, Siemens, Westwing, Home24, Postnord, Marley Spoon and many more.
We help the largest retail and logistics brands deliver more by making it easy to rapidly scale their delivery networks and provide richer recipient experiences - empowering them with full visibility and control across their fleets and carriers.
Key benefits of URBANTZ
DELIVERY MANAGEMENT
- Dynamic route planning: Smartly plan and dispatch deliveries and collections across your fleets and carriers. With our AI-powered dynamic route planner, it’s never been simpler to add your own business logic to the mix.
- Visibility and Insights: Get real-time visibility across your last mile logistics with predictive alerts, analytics and configurable reports on the performance of every delivery, driver and carrier.
- Multi-Carrier Management: Harness the full power of your carrier network. With Urbantz it’s easy to onboard partners and achieve full visibility and control over any multi-carrier environment.
- Driver Management: Rapidly onboard and support drivers through every step of a delivery or pickup and ensure a secure digital chain of custody. All with our advanced, user-friendly mobile drivers app.
- Scenarios: Configure the unique workflow scenarios your drivers need for more accurate route planning and delivery experiences befitting your brand.
RECIPIENT EXPERIENCE
- Real-time Delivery Slots: Show the real-time availability of your carriers at checkout to cut failed deliveries and steer consumers towards booking the most optimal delivery slots.
- Branded delivery tracking: Drive engagement and repeat purchases with branded delivery tracking software that gives recipients greater visibility and control over deliveries and collections.
- Communication: Build customer trust and drive first-time delivery success by maintaining excellent lines of communication between dispatchers, drivers and recipients.
CONNECTIVITY
- The Urbantz Carrier Network: Access our pre-integrated library of carriers serving 50+ markets, easily add other carriers you need with our Carrier Network Builder, or digitalise small carriers that don't have their own technology.
- Carrier Network Builder: Scale your delivery capacity by rapidly adding any carrier to our platform. We handle the complexity of quick and cost-effective integrations so you can monitor, optimise and switch between carriers as you need.
- Integrations: Integrate Urbantz easily with your ERP, OMS, WMS, CRM and ecommerce platforms for seamless last mile delivery management.
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Superior standard features and high speed of implementation
Reviewed on 07/03/2019
Aftr checking and testing many competing products, we selected Urbantz as the most suitable for our...
Aftr checking and testing many competing products, we selected Urbantz as the most suitable for our client business needs.
People we have worked with has been very responsive. We could manage several go-lives in 2-3 months after having selected this solution.
Pros
It really works according to product specifications and features published in the website.
Standard features are superior to competitors' offering.
Product is in constant evolution.
A standard way to add specific client information and use it in business rules that can be maintained by the client without jeopardizing upgrades.
Client requests always become part of the standard product instead of starting parallel client versions. All clients are on the same platform and version.
Implementation can be as quick as client connects to Urbantz standard APIs. In our case, it took 2 months to move from the first design workshop to the first go-live.
Cons
Product cost is high.
Communication & support could be easily improved.
Response from URBANTZ
Thanks for your feedback Eduardo. We're glad you find the platform works well and that our features have offered you greater value than competing solutinos that you've used. Indeed, we're big believers in interoperability as this helps us massively reduce implementation times for our customers who need to integrate Urbantz with their other systems.
Communication is an area we are actively working on improving as we scale up. We'll continue working to try and find the best ways of keeping you informed of updates and new features.
All the best,
Urbantz team
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Flexible and quick round processing
Reviewed on 23/09/2022
Fro quick crearion of rounds, correct planning and overall easy of use I would keep on using Urbantz
Fro quick crearion of rounds, correct planning and overall easy of use I would keep on using Urbantz
Pros
Quick creation and calculation of rounds
Cons
Needs a lot of refreshing and updates. Every now and then the system falls out.
Alternatives Considered
Descartes AljexReasons for Switching to URBANTZ
More flexible, faster.Response from URBANTZ
Thanks for your review Jonas, it's great that you find the platform quick. Regarding platform updates, it's really important to us at Urbantz that we continue to evolve our solution so that it better meets our customers' needs. It's true that we are regularly updating the platform and we hope you and your teams see the benefits of these updates in terms of improved stability, efficiency and new features. We try to ensure that most of the updates are not forced so that each user can accept them at a time that suits them. We're working hard to identify the best ways to introduce new features without interrupting your work. Please let your CSM know if you think there are ways that we can do this better. Feedback like yours helps us to make our solution better and it's always appreciated.
- Industry: Logistics & Supply Chain
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Urbantz, Easy to use in last mile
Reviewed on 26/09/2022
easy to use for dispatch and planning, userfriendly for drivers
easy to use for dispatch and planning, userfriendly for drivers
Pros
Dashboard overview is clear , driver app is usage friendly
Cons
task view max 1 week view
export max 1 month
not working well in Edge
Response from URBANTZ
Thanks for your feedback, we're glad your team finds it easy to use for last mile management.
Regarding export functionality, Urbantz manages incredibly large datasets so even manipulating 1 month's worth of data in spreadsheet software such as Excel can be a challenge if your operation has a high number of deliveries. That's why we offer the possibility for customers to retrieve all their data from the platform so it can be fed into their ERP or BI system. In this way, you can
integrate your last mile delivery data with other customer information. We've also developed an Insights module that provides reports you can use to evaluate delivery activity across a variety of metrics, compare performance across hubs, carriers etc.
All the best.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Review urbantz
Reviewed on 08/11/2021
Pros
T&T and communication with end customers
Cons
Planning capabilities and planning insights
Response from URBANTZ
Thanks for the review Kay,
Having the ability to control communication with customers is one of the strengths of our platform.
Please feel free to give your customer success manager more information on where you feel planning capabilities and insights could be improved - this feedback is how we improve the product,
All the best,
Urbantz team
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Urbantz - Easypost
Reviewed on 23/09/2022
Pros
- Optimisation of routes
- Statistics about performances
- Live tracking of drivers
- ease of use of the application
Cons
- There are many possibilities within Urbantz but it takes a while to match the possibilities with the needs of the company
Response from URBANTZ
Thanks for the review Anthony. It's great that you find the application easy to use and the route optimisation effective. Indeed, there are many possibilities to configure the Urbantz platform in different ways. We pride ourselves on the fact that we can support an extremely vast range of use cases for enterprise delivery operations. We're always striving to improve our onboarding processes for customers to make that matching of possibilities and needs as efficient as possible. And of course we're adding plenty of new features as well. Please reach out to your CSM if you'd like to see how we're changing the platform in ways that can better support your use case!
URBANTZ FAQs
Below are some frequently asked questions for URBANTZ.Q. What type of pricing plans does URBANTZ offer?
URBANTZ offers the following pricing plans:
- Free Trial: Not Available
Our pricing model is designed to be as simple and transparent as possible. It doesn’t matter how many dispatchers and drivers use the platform and app, or the number of carriers you add. The only thing you pay is a small fee for each delivery or collection managed in the Urbantz platform. And thanks to our scaling discounts, the higher your delivery volume, the less you pay per job.
Q. Who are the typical users of URBANTZ?
URBANTZ has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does URBANTZ support?
URBANTZ supports the following languages:
Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
Q. Does URBANTZ support mobile devices?
URBANTZ supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does URBANTZ integrate with?
URBANTZ integrates with the following applications:
Oracle E-Business Suite, Order Manager for Microsoft Dynamics 365, SAP Enterprise Asset Management, Salesforce Platform
Q. What level of support does URBANTZ offer?
URBANTZ offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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