Ventrata

This software is great in providing a comprehensive range of tools including modules for ticketing, reservations, payments, and customer management, among others. It is scalable, making it easy for businesses to add new products or locations to their system. Also, the platform is user-friendly, with a simple booking process that makes it easy for customers to book and manage their reservations.

I have seen that it may not integrate with all the software that we are using, despite offering integrations with popular tools, but still, this is a great and helpful app to use for me.

The system is fast, and adaptable. Development requests are handled quickly, reporting is robust, fast and customizable which allows us to get business intelligence when we need it. the customizable dashboard is fantastic in this regard. Activities are complex and the system accounts for most of the oddities about setting up the variety of owned tours and activities we have, and the large assortment of resold activities and attractions we resell. The system is easy on the eyes and has a modern app. feel to the dashboard and different menu items that make it easy for our younger team members to adopt. There are countless parts of the system that we still are not using because they don't apply to our business model, or we simply have not had time to investigate them yet. There is something for every day tour company or attraction on this platform.

Charter services, a significant part of our business, are still cumbersome. The breadth of our charter service is big, and has lots of variables that include day tours/transfers, multi day tours, departure times, and vehicle size. In addition we also offer multi day tours. All of these create a huge matrix for the system to manage that I would like to be more transparent the end consumer. Once this area is dialled in, this software will be unstoppable.

Steps to complete bookings over the counter make sense and are easy to train to new colleagues. Booking information is provided in a clear way that makes it easy to give quick simple answers to customer queries. I especially like the multiple ways that customers can be contacted from within their booking screen. The Calendar screen is clear and availabilities are very flexible.

It would be nice if it had a solid, out of the box, integration with one of the leading review companies. Some of the CSS on the calendar screen is a bit broken (when you're in eight week view). Also it would be nice to have some frozen row headers in the column screen also. These are obviously just small, day to day things, I really cant think of any big problems. Availabilities scare me sometimes since there are so many different places that they can be configured that I worry that some people might get tangled up in it and cause themselves problems. But in the end, it does always make sense and there is always a logical answer.