---
description: Learn more about HHAeXchange. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HHAeXchange Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Home Health Care Software](/directory/61/home-health-care/software) > [HHAeXchange](/software/2063618/hhaexchange)

# HHAeXchange

Canonical: https://www.getapp.com.au/software/2063618/hhaexchange

Page: 1 / 5\
Next: [Next page](https://www.getapp.com.au/software/2063618/hhaexchange?page=2)

> Developed specifically for Medicaid personal care, HHAeXchange is the leading technology platform for homecare agency management.
> 
> Verdict: Rated **3.6/5** by 100 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of HHAeXchange

Providers can take advantage of the most advanced scheduling tools on the market — saving coordinators time, eliminating errors, and making it easy for caregivers to clock in and out and empower caregivers to identify and report changes in condition so you can proactively monitor patient progress and reduce readmissions.

Providers can gain real-time insights into the quality metrics needed to run their business more efficiently, rise above your competition, and grow your agency.

HHAeXchange seamlessly connects payers and providers across the homecare ecosystem, allowing for aggregation of all visit data, regardless of providers’ EVV tools. Our software exceeds the requirements for 21st Century Cures Act compliance by helping MCOs and state Medicaid programs improve workflows and access comprehensive insights. This enables better management of provider network performance and a higher quality of member care.

HAeXchange’s solutions are designed to support caregivers in delivering better outcomes. This includes convenient, flexible technology for:

- Agency caregivers of Personal Care Services (PCS)
- Skilled providers of Home Health Care Services (HHCS)
- Direct care workers for Self-Directed services

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.6/5** | 100 Reviews |
| Ease of Use | 3.7/5 | Based on overall reviews |
| Customer Support | 3.1/5 | Based on overall reviews |
| Value for Money | 3.5/5 | Based on overall reviews |
| Features | 3.7/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: HHAeXchange
- **Location**: New York, US
- **Founded**: 2008

## Commercial Context

- **Starting Price**: USD 375.00
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, English, Korean, Polish, Portuguese, Russian, Spanish, Traditional Chinese
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Appointment Management
- Assessment Management
- Automated Scheduling
- Billing & Invoicing
- Calendar Management
- Care Plan Management
- Charting
- Claims Management
- Client Management
- Client Portal
- Clock In/Out
- Communication Management
- Compliance Management
- Customizable Reports
- Document Management
- Electronic Signature
- Employee Management

## Integrations (6 total)

- ADP Workforce Now
- Caribou Rewards
- DailyPay
- Home Care Pulse | Experience Management
- Inflowcare
- showd.me

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Home Health Care Software](https://www.getapp.com.au/directory/61/home-health-care/software)

## Related Categories

- [Home Health Care Software](https://www.getapp.com.au/directory/61/home-health-care/software)
- [Home Care Software](https://www.getapp.com.au/directory/717/home-care/software)

## Alternatives

1. [AxisCare](https://www.getapp.com.au/software/104545/axiscare-software) — 4.6/5 (729 reviews)
2. [InMyTeam](https://www.getapp.com.au/software/2064401/inmyteam) — 4.6/5 (85 reviews)
3. [AlayaCare](https://www.getapp.com.au/software/105793/alayacare) — 4.1/5 (188 reviews)
4. [Alora Home Health](https://www.getapp.com.au/software/106021/alora-homecare-software) — 4.5/5 (151 reviews)
5. [eRSP](https://www.getapp.com.au/software/2067747/ersp) — 4.2/5 (99 reviews)

## Reviews

### "If you want to have a straight "A", you should work with HHAx" — 5.0/5

> **Kateryna** | *2 February 2023* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: That all home care operational processes are all in one place
> 
> **Cons**: Understanding how the system works at the beginning was a little bit stressful.
> 
> I have had an excellent experience with HHAx.

-----

### "Great Software for non-skilled services." — 4.0/5

> **April** | *24 March 2022* | Hospital & Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: The ease of use for our Aides is phenomenal\! We transitioned them to HHA from a far more complicated system of charting. Transferring and training them to this system was very easy. One training session and they were able to effectively use it. It is so easy now for them to clock in and out, AND to complete their charting\!
> 
> **Cons**: It is not the best system for Skilled Nursing. The system does not contain a MAR. So documentation of all medications would have to be done on paper, which is old school and redundant. We would have used this software for skilled nursing IF this feature was there.
> 
> The greatest benefit to this system is the ease of use for our Aides.

-----

### "A necessary evil" — 3.0/5

> **Bob** | *25 March 2022* | Hospital & Health Care | Recommendation rating: 3.0/10
> 
> **Pros**: Because the MCOs in Pennsylvania adopted it, we went with HHAeXchange.
> 
> **Cons**: Constantly having back out of screens or open multiple tabs in order to manage work flow. Reporting is subpar. We have to overlay costly analytics tools and software just to get the data we need out of the system to be formatted in a way that informs us of how our business is doing. The front end with onboarding employees is not effective causing us to pay for another solution as a work around. The messaging / caregiver chat feature is subpar and constantly times out. You cannot manage workflows in the system.
> 
> We use it because we have to, since the MCOs adopted the payer version. Because of our size, we hoped to gain efficiencies. However, this has not been the case as we've added costly add-ons and work arounds for caregiver onboarding, caregiver messaging, reporting and data analytics.

-----

### "HHA Exchange System" — 5.0/5

> **Suzanne** | *10 February 2023* | Hospital & Health Care | Recommendation rating: 7.0/10
> 
> **Pros**: Everything is in one program. This is helpful with patient care and billing.
> 
> **Cons**: I would like to see the insurances already pre loaded in to the program.
> 
> It has been good. We had some setbacks due to Insurance and HHA not connecting right away. It was corrected.

-----

### "One on One Services" — 5.0/5

> **Charlee** | *10 February 2023* | Hospital & Health Care | Recommendation rating: 6.0/10
> 
> **Pros**: Easy on boarding, easy to learn, available support,Ticket turnaround is quick.
> 
> **Cons**: As time has gone by HHAexchange has grown leaps and bounds. It’s taking longer to work in tickets and  complete tasks. The company needs support staff.
> 
> Overall, HHAexchange is great investment for my company. It has cut down in billing time and errors, easier to schedule workers, quick access to clients information including authorized hours and demographics. Accountability and accuracy in evv by clocking on patients phone. Everything is in one program making it easier to access and manage.

-----

Page: 1 / 5\
Next: [Next page](https://www.getapp.com.au/software/2063618/hhaexchange?page=2)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2063618/hhaexchange)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/hhaexchange/> |
| en-AE | <https://www.getapp.ae/software/2063618/hhaexchange> |
| en-AU | <https://www.getapp.com.au/software/2063618/hhaexchange> |
| en-CA | <https://www.getapp.ca/software/2063618/hhaexchange> |
| en-GB | <https://www.getapp.co.uk/software/2063618/hhaexchange> |
| en-IE | <https://www.getapp.ie/software/2063618/hhaexchange> |
| en-NZ | <https://www.getapp.co.nz/software/2063618/hhaexchange> |
| en-SG | <https://www.getapp.sg/software/2063618/hhaexchange> |
| en-ZA | <https://www.getapp.za.com/software/2063618/hhaexchange> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Review, Compare and Evaluate small business software. GetApp Australia has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.com.au","url":"https://www.getapp.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"HHAeXchange","description":"HHAeXchange is the only homecare management software that seamlessly connects providers, state Medicaid programs, managed care organizations (MCOs), and caregivers through one platform. This connection breaks down barriers and enables unparalleled efficiency, communication, transparency, and compliance. For more than a decade, our award-winning, cloud-based solution has helped providers minimize risk, increase efficiency, ensure compliance, empower caregivers, and improve patient outcomes.\n\nHHAeXchange empowers caregivers to collect real-time data and record observations at the point of care. With our value-based care tools, providers and payers can leverage caregivers’ visits to gain proactive insights and improve health outcomes.","url":"https://www.getapp.com.au/software/2063618/hhaexchange","@id":"https://www.getapp.com.au/software/2063618/hhaexchange#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":3.6,"bestRating":5,"ratingCount":100},"offers":{"price":"375","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.com.au/software/2063618/hhaexchange#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Home Health Care Software","position":2,"item":"/directory/61/home-health-care/software","@type":"ListItem"},{"name":"HHAeXchange","position":3,"item":"/software/2063618/hhaexchange","@type":"ListItem"}]}]}
</script>