AWaiver
About AWaiver
aWaiver is a cloud-based software designed to help businesses collect customers’ digital signatures on electronic liability waivers using iOS and Android tablets. Managers can add multiple pages or notes in signed waivers and store clients’ signatures in the database for future reference.
Organizations can capture customers’ photos for identification purposes and utilize the search functionality to retrieve specific signatures from the repository. aWaiver integrates with aReservation, an online booking and reservation management tool, which enables tour operators to manage and track customers’ bookings on a centralized platform. It also lets users secure confidential information to prevent unauthorized data exploitation.
aWaiver offers mobile applications, which allows clients to remotely sign electronic waivers and add the required personal details, such as email address and phone numbers. Customers can select specific waivers from the provided list and businesses can collect the signatures of multiple minors on a single waiver.
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- Industry: Consumer Services
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Adventure travel operators definitely need this one!
Reviewed on 26/10/2019
Having adventure tours clients sign a paper waiver at spot is time consuming and loads of paper to...
Having adventure tours clients sign a paper waiver at spot is time consuming and loads of paper to handle and keep track of. With A waiver clients can sign the waiver either online prior the tour (with a photo capture to ensure the validity of the signature) or on spot before starting the tour through a tablet, a laptop, a pc or even a smart phone! Say bye to all that paper and having to keep it filed. A waiver keeps all signed waivers for you so you can just login and find it easily. Time saver!
Pros
Simple, affordable, life saver! No more need to keep pile of papers. Very fast to setup and use and with the great feature of attaching a picture of the person signing so you avoid any unpleasant circumstances.
Cons
Not too much integrations with booking systems. You'll have to email the client the waiver to sign after booking. Still works though and keeps you and your business.... out of trouble!
Response from Indexic
Hi Angela, thanks for the review. We appreciate you taking the time to do it. We do provide you with a link in the user portal for you to place on your website so people can sign the waiver prior to arriving at your facility. It is under the Manage Waivers tab, you will see a highlighted link under the descriptions column. I will have someone follow up with you to make sure you find it. As for not integrating with other reservation software, that is a decision of the reservation software, not ours. We have an API that we can supply to anyone but I can't just connect without their permission and some programming on their part. We do have our own reservation software, go to www.indexic.net for information, and obviously our waivers are linked to that software. If you have any other questions or issues, feel free to contact us. Would love to help.
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Non-existent customer support
Reviewed on 22/09/2021
The waivers are fine. I just can't find a phone number to speak with a live person. I've used their...
The waivers are fine. I just can't find a phone number to speak with a live person. I've used their contact us link which lets me fill out an email request for help. I never heard back from them.
Pros
It works well. Our customers do not have a problem with the waiver.
Cons
Just their customer support is awful. I can't find a phone number anywhere on their website
Response from Indexic
Meg,
Sorry about the miscommunication on our phone number. It 's 800-742-4781
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
A bit frustrating
Reviewed on 29/09/2020
We ran a 50% success rate using this program. It was great having it tied to our website so...
We ran a 50% success rate using this program. It was great having it tied to our website so customers could do it on their own but we didn't have great success with it.
Pros
It lists all the customers so it's easy to find the one you need.
Cons
Customers complained they never got the Waiver or the end result would be a blank screen
Response from Indexic
George,
I appreciate your taking the time to provide us your feedback regarding aWaiver.
We are continually making improvements to our software and are working on ways to improve our product.
Thank you again,
Mark
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A+ on AWaiver
Reviewed on 23/10/2019
This product helps make my business run so much smoother and less clutter with no using paper...
This product helps make my business run so much smoother and less clutter with no using paper waivers
Pros
*brings paperless to my business
*easy use for customers and employees
Cons
*no ability to either scan or enter valuable information; like driver license, address ect
Response from Indexic
Hi Mike, thanks for the review. We have just added a new feature that addresses your issue. I will call you about it and get you set up.
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great waiver management
Reviewed on 22/10/2019
Great company to work with. Customer support is fast and easy.
Great company to work with. Customer support is fast and easy.
Pros
Easy to use for employees, no paper to keep, takes photos of the participants
Cons
Some customers are unable to use the sign at home feature even with the equipment requirements displayed to them creating some confusion/frustration for the customer however the majority of customers sign in the shop.
AWaiver FAQs
Below are some frequently asked questions for AWaiver.Q. What type of pricing plans does AWaiver offer?
AWaiver offers the following pricing plans:
- Starting from: USD 30.00/one-time
- Free Trial: Available
aWaiver pricing starts at $30 for 200 waivers. Contact Indexic for detailed pricing information
Q. Who are the typical users of AWaiver?
AWaiver has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does AWaiver support?
AWaiver supports the following languages:
English
Q. Does AWaiver support mobile devices?
AWaiver supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does AWaiver integrate with?
We do not have any information about what integrations AWaiver has
Q. What level of support does AWaiver offer?
AWaiver offers the following support options:
Email/Help Desk, Phone Support, Chat
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