Bright Pattern
About Bright Pattern
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
Key benefits of Bright Pattern
#1 Quality Assurance – Ensure consistency and quality on ALL interactions through built-in, AI-supported, omnichannel quality assurance capabilities.
#2 Omnichannel Conversations – Provide customers seamless, effortless conversations across all channels and allow customers to switch between channels.
#3 Powerful Personalization – Personalize customer experiences across all channels using customer CRM data and empower agents with key customer info.
Bright Pattern is a fast growing Silicon Valley startup, which successfully competes with big call center vendors, such as Avaya, Cisco, Five9, Interactive intelligence, Genesys, inContact and others
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Reviews
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- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great CallCenter Platform
Reviewed on 31/05/2021
Overall experience with Bright Pattern is really great. Our Callcenter's productivity has increased...
Overall experience with Bright Pattern is really great. Our Callcenter's productivity has increased exponentially.
Pros
Bright Pattern has an exclusive feature, Which is you can pre-record replies for calls. When a customer calls and asks a question, the centre operator can play the pre-recorded response, which will be played to answer the customer's questions. Only Bright Pattern has this feature working greatly. Furthermore, you can record sessions and manage call sessions easily and see insight later.
Cons
To this day I don't have any issue with BrightPattern. I hope it has all the features it should and all the features are working well.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Truly omnichannel platform with powerful outbound engine
Reviewed on 19/03/2017
Pros
BrightPattern has very innovative solution which provides truly omnichannel platform. Among inbound, email, chat, video, SMS it has powerful outbound engine. With 4 dialler modes companies could be more productive than on any other platform. Specially designed supervisor desktop gives full campaign control: from lists to operators. Highly recommend to all companies looking for fast, solid and professional outbound platform.
Cons
nothing special that could not be improved, slightly outdated interface – but it should be updated in new version))
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
BP
Reviewed on 04/12/2019
Bright pattern has its down but for the most part is it okay.
Bright pattern has its down but for the most part is it okay.
Pros
I like that when request come in the queue they disappear when someone is working on the request. Also that it has a trail of the completion status. The last person that worked on it.
Cons
I do not like the thread of the email chain for the software. It is very confusing and misguiding. I also do not like how we compose a new email. Not easy to use and take to much effort for something that should be simple. Another con is you can not revisit a case just for information after it has been closed with out reopening.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User friendly, Intuitive, Easy to deploy SaaS
Reviewed on 17/02/2017
Brightpattern team has come up with great ideas over the years to make this a great Cloud product....
Brightpattern team has come up with great ideas over the years to make this a great Cloud product. It is easily deployable and reliable in a cloud environment. The service pattern interface is very intuitive and user friendly which allows for fast configuration and navigation. You can literally setup a call center, with true Omni channel capabilities in matter of minutes and be in business.
Pros
Omni channel routing, easy to use interface, performs well, innovative feature set.
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The most seamless omnichannel cloud contact center
Reviewed on 12/04/2019
We wanted a modular omnichannel solution to engage our customers across most of the digital...
We wanted a modular omnichannel solution to engage our customers across most of the digital channels plus voice and be able to track the interactions across all channels.
Pros
After evaluating all the known solutions from the big boys - we found the Bright Pattern solution to be the most innovative and disruptive solution. Pretty much everything and all feature we wanted is out-of-the-box. And where we needed to integrate the IVR and the other workflows with our CRM, the open API's and pre-built integrations made the task super easy and seamless. The web based admin portal with drag and drop functionality is unparalleled and really makes it easier to configure manage the contact center within minutes and removing the complexity that you see in traditional platforms. Overall - a full featured contact center platform, capable of competing with the industry leaders, yet far more simpler and easier to use. Implementation and migration was a breeze - far less effort than what we had expected.
Cons
Perhaps improve on the UC aspects of the platform.
Bright Pattern FAQs
Below are some frequently asked questions for Bright Pattern.Q. What type of pricing plans does Bright Pattern offer?
Bright Pattern offers the following pricing plans:
- Starting from: USD 0.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Our seat licenses are priced monthly, per agent. We reward customers who commit to an annual contract with favorable pricing, compared to month-to-month agreements. An annual contract delivers all of our standard product features, along with certainty and peace of mind.
Q. Who are the typical users of Bright Pattern?
Bright Pattern has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Bright Pattern support?
Bright Pattern supports the following languages:
English
Q. Does Bright Pattern support mobile devices?
Bright Pattern supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Bright Pattern integrate with?
Bright Pattern integrates with the following applications:
Amazon EC2, Aspect Workforce, Dynamics 365, Gmail, Google Analytics 360, Google Calendar, Meta for Business, Oracle B2C Service, Oracle Service, PaySimple, Salesforce Sales Cloud, Salesforce Service Cloud, ServiceNow, Twitter/X, Verint Workforce Management, Zapier, Zendesk Suite, Zoho CRM
Q. What level of support does Bright Pattern offer?
Bright Pattern offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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