Blackbaud CRM
About Blackbaud CRM
Blackbaud CRM gathers fundraising, online applications, actionable prospect research and analytics, and multichannel direct marketing into one platform. This solution brings an integrated view to nonprofit organizations. It works for sponsorship programs, international offices and mission work all over the world and federated organizational model.
Disparate information — such as annual and capital giving, major giving, online communication, social media, and direct marketing systems — is gathered across the various programs and organization sites. Organizations can manage an end-to-end business process — from acquisition to cultivation to stewardship and retention.
Blackbaud CRM features prospect research tools that will enable to build in-depth profiles of gift prospects, including analytics offerings that provide guidance around a prospect’s propensity to give as well as affinity.
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NetSuite
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Reviews
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- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Review Blackbaud
Reviewed on 14/08/2023
i find it to be a very useful tool.
i find it to be a very useful tool.
Pros
It stores so much data about a constituent.
Cons
It is sometime tough to locate datathat I need.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great CRM for non-profit
Reviewed on 04/04/2024
Pros
The ease of use and navigation, payment processor built in, the customization of donation forms, and having multiples, reporting, and the amount of plugins available.
Cons
Communication with other software such as Constant Contact.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
SAVE YOUR MONEY!
Reviewed on 07/08/2024
During the initial presentation, they bragged about how useful they are for small non-profits. ...
During the initial presentation, they bragged about how useful they are for small non-profits. LIES! In the three years of use, I became farther and farther behind. Our contract started in May but we didn't even start using it until October. So much training was needed, and I'm relatively smart when it comes to software, but I needed unbelievable amounts of training. This might be a good software for large organizations with a department of accounting folks, but small organizations need to run a different direction. Look at Araize, they have a fantastic product!
Pros
The best part was the ability to create recurring entries. That is, until it was taken away with the switch to web only use. With over 200 recurring entries every month, it's a drain on my time and energy.
Cons
Customer support is the WORST. They must hire random people off the street. In three years, I think I talked to one person who knew anything about accounting. And don't get me started on pricing - a 25% increase after the initial contract, which was supposed to convert to an annual fee, but they are claiming it's a 3-year. Nobody in my organization signed a three year contract. Not when their software is NOT the best for small organizations.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Blackbaud is a great quality, scalable solutions
Reviewed on 15/03/2020
Pros
What I like most about Blackbaud is its built specifically for capturing and tracking data for non for profit agencies and allows you to see all of your data is a very secure envrionment
Cons
I did not like the level of customer level support that was provided when requiring answers to technical questions, and the timliness of response was not always the grestest.
Alternatives Considered
Salesforce.org Nonprofit CloudReasons for Switching to Blackbaud CRM
It provided the most flexibility and user friendly features across all of our internal teams including sales, finance, support and product development.
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Keep Your Donors In Line
Reviewed on 31/12/2018
Excellent! It was brought efficiency to the office.
Excellent! It was brought efficiency to the office.
Pros
Excellent donor management and donation tracking.
Cons
The vast amount of features can be difficult to learn.
Blackbaud CRM FAQs
Below are some frequently asked questions for Blackbaud CRM.Q. What type of pricing plans does Blackbaud CRM offer?
Blackbaud CRM offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
To learn more about flexible pricing plans for Blackbaud CRM, please contact or chat with a live representative.
Q. Who are the typical users of Blackbaud CRM?
Blackbaud CRM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Blackbaud CRM support?
Blackbaud CRM supports the following languages:
English
Q. Does Blackbaud CRM support mobile devices?
Blackbaud CRM supports the following devices:
Q. What other apps does Blackbaud CRM integrate with?
We do not have any information about what integrations Blackbaud CRM has
Q. What level of support does Blackbaud CRM offer?
Blackbaud CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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