Microsoft Teams vs Social Intents
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Overview
Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.
Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat
Talking to your website visitors should be easy. Chat with them right from the tools you already use: Microsoft Teams, Slack, Google Chat, Zoom, and ChatGPT.
Enable a ChatGPT chatbot trained on your own content with 1 click. Escalate AI chats to humans as needed to reduce support cost.
Talking to your website visitors should be easy. Chat with them right from the tools you already use: Microsoft Teams, Slack, Google Chat, Zoom,...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
$6.90/month
- Free Version
- Free Trial
- Subscription
Starting from
USD 49.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.4/ 5Customer Service
4.2/ 5Value for Money
4.4/ 5Ease of Use
4.6/ 5Features
4.6/ 5Customer Service
4.9/ 5Value for Money
4.5/ 5Features
Total features 87
- @mentions
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agenda Management
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Application Management
- Assignment Management
- Audio Capture
- Auto Framing
- Automated Responses
- Automated Routing
- Automatic Transcription
- Autoresponders
- Availability Indicator
- Backup and Recovery
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Routing
- Call Transfer
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Conferencing
- Contact Management
- Contextual Guidance
- Conversation Intelligence
- Customer Database
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customisable Branding
- Customizable Fields
- Dashboard
- Data Import/Export
- Desktop/Browser Sharing
- Discussions/Forums
- Document Management
- Document Storage
- Email Management
- Email Reminders
- Event Management
- Event Scheduling
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Sales/Marketing
- Host Controls
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Language Detection
- Lead Capture
- Lead Qualification
- Live Chat
- Meeting Management
- Meeting Notes
- Microsoft Outlook Integration
- Mobile Access
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Participant Screen Sharing
- Multi-User Collaboration
- Multiple Data Sources
- Natural Language Processing
- Offline Form
- On-Demand Webcasting
- Online Voice Transmission
- Performance Metrics
- Polls/Voting
- Pre-Configured Bot
- Presentation Streaming
- Presentation Tools
- Presenter Control Management
- Private Chat
- Proactive Chat
- Project Management
- Query Suggestions
- Queue Management
- Real Time Screen Sharing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Screen Capture
- Screen Mirroring
- Screen Recording Software
- Screen Sharing
- Search/Filter
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Tagging
- Targeted/Locked Screen Sharing
- Task Management
- Template Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- Two-Way Audio & Video
- User Management
- User Profiles
- Video Conferencing
- Video Layouts/Views
- Video Support
- Virtual Assistant
- Virtual Backgrounds
- Visual Analytics
- Workflow Management
Total features 67
- @mentions
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agenda Management
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Application Management
- Assignment Management
- Audio Capture
- Auto Framing
- Automated Responses
- Automated Routing
- Automatic Transcription
- Autoresponders
- Availability Indicator
- Backup and Recovery
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Routing
- Call Transfer
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Conferencing
- Contact Management
- Contextual Guidance
- Conversation Intelligence
- Customer Database
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customisable Branding
- Customizable Fields
- Dashboard
- Data Import/Export
- Desktop/Browser Sharing
- Discussions/Forums
- Document Management
- Document Storage
- Email Management
- Email Reminders
- Event Management
- Event Scheduling
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Sales/Marketing
- Host Controls
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Language Detection
- Lead Capture
- Lead Qualification
- Live Chat
- Meeting Management
- Meeting Notes
- Microsoft Outlook Integration
- Mobile Access
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Participant Screen Sharing
- Multi-User Collaboration
- Multiple Data Sources
- Natural Language Processing
- Offline Form
- On-Demand Webcasting
- Online Voice Transmission
- Performance Metrics
- Polls/Voting
- Pre-Configured Bot
- Presentation Streaming
- Presentation Tools
- Presenter Control Management
- Private Chat
- Proactive Chat
- Project Management
- Query Suggestions
- Queue Management
- Real Time Screen Sharing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Screen Capture
- Screen Mirroring
- Screen Recording Software
- Screen Sharing
- Search/Filter
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Tagging
- Targeted/Locked Screen Sharing
- Task Management
- Template Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- Two-Way Audio & Video
- User Management
- User Profiles
- Video Conferencing
- Video Layouts/Views
- Video Support
- Virtual Assistant
- Virtual Backgrounds
- Visual Analytics
- Workflow Management
Integrations
- Asana
- BigCommerce
- Bubble
- ChatGPT
- Dialogflow
- Dynamics 365
- Framer
- GitHub
- Google Chat
- Hootsuite
- Intercom
- Microsoft 365
- Microsoft Excel
- Microsoft OneNote
- Microsoft Planner
- Microsoft Power BI
- Microsoft PowerPoint
- Microsoft SharePoint
- Microsoft Teams
- Microsoft Visual Studio
- Microsoft Word
- Shopify
- Slack
- Smartsheet
- Squarespace
- Trello
- Webex Connect
- Webex Suite
- Webflow
- Wix
- WordPress
- Wrike
- Zapier
- Zendesk Suite
- Zoom Workplace
- Asana
- BigCommerce
- Bubble
- ChatGPT
- Dialogflow
- Dynamics 365
- Framer
- GitHub
- Google Chat
- Hootsuite
- Intercom
- Microsoft 365
- Microsoft Excel
- Microsoft OneNote
- Microsoft Planner
- Microsoft Power BI
- Microsoft PowerPoint
- Microsoft SharePoint
- Microsoft Teams
- Microsoft Visual Studio
- Microsoft Word
- Shopify
- Slack
- Smartsheet
- Squarespace
- Trello
- Webex Connect
- Webex Suite
- Webflow
- Wix
- WordPress
- Wrike
- Zapier
- Zendesk Suite
- Zoom Workplace
