Social Intents
About Social Intents
Live Chat for Microsoft Teams, Slack, Google Chat, and ChatGPT enables you to chat with website visitors right from the business collaboration tools you already use.
Build safe ChatGPT chatbots that you can train with your website content and knowledge base with 1 click. Escalate chats to humans as needed.
Offer customer service and sales support right from Microsoft Teams, Slack, Google Chat, Zoom, and Webex without the need for another messaging tool.
Get started with a 14-day free trial.
Key benefits of Social Intents
Using Social Intents, businesses can live chat with your website visitors right from within Microsoft Teams, Google Chat, Webex, Zoom, and Slack. It offers live chat agents with every plan and lets organizations use the messaging platform they already use for live chat.
Create a ChatGPT powered chatbot trained on your own content then escalate chats to humans when needed to reduce support costs and increase customer satisfaction.
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Reviews
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- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Social Intents powered our COVID-19 Success Story
Reviewed on 14/10/2020
While no technology implementation is going to be without speedbumps, Social Intents has been...
While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support.
Pros
Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online.
We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks.
Cons
The built-in analytics are somewhat limited.
Alternatives Considered
PHP Live!Reasons for Switching to Social Intents
Social Intents integrates with Microsoft Teams, which is a product we were already using. The SaaS products we looked at were all priced on a per-operator or per-conversation basis. Given the scale of our Student Services project, that would have been cost-prohibitive.- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect solution, easy to integrate and best online support I've ever had!
Reviewed on 28/10/2020
I have nothing but very positive things to say about his company. Online documentation for their...
I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!
Pros
It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom.
Cons
We are yet to find anything missing or anything that doesn't meet our high standards.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Improve customer service with Social Intents
Reviewed on 25/02/2023
Overall, I am satisfied with my experience using Social Intents and would consider using it again...
Overall, I am satisfied with my experience using Social Intents and would consider using it again in the future.
Pros
What i liked mostly in this software is its ability to integrate with popular social media platforms, allowing businesses to engage with customers directly on social media.
Cons
The software's pricing may be considered high.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My personal review for Social Intents.
Reviewed on 12/04/2023
Pros
This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks.
Cons
Despite not having some of the more advanced features, it is still a decent platform and is satisfactory.
- Industry: Market Research
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The platform has functionality like live chat, chatbots, and email integrations.
Reviewed on 09/03/2023
A good client engagement tool like Social Intents can help businesses save time, increase customer...
A good client engagement tool like Social Intents can help businesses save time, increase customer satisfaction, and expand by offering top-notch customer service.
Pros
This platform offers features such as live chat, chatbots, email integrations, and social media management to help businesses provide personalized and efficient customer support across multiple channels.Businesses can track and prioritize customer inquiries with Social Intents and automate routine tasks.
Cons
Although Social Intents offers a free plan, it comes with limited features, such as a cap on the number of chats and users, and it does not offer all the advanced features available in the paid plans.
Social Intents FAQs
Below are some frequently asked questions for Social Intents.Q. What type of pricing plans does Social Intents offer?
Social Intents offers the following pricing plans:
- Starting from: USD 49.00/month
- Pricing model: Subscription
- Free Trial: Available
Social Intents is offered across four pricing plans, outlined below. A 14-day free trial is available. Starter: $49 per month and $39 per month billed annually Basic: $79 per month and $59 per month billed annually Pro: $132 per month and $99 per month billed annually Business: $256 per month and $199 per month billed annually
Q. Who are the typical users of Social Intents?
Social Intents has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Social Intents support?
Social Intents supports the following languages:
English
Q. Does Social Intents support mobile devices?
Social Intents supports the following devices:
Q. What other apps does Social Intents integrate with?
Social Intents integrates with the following applications:
BigCommerce, Bubble, ChatGPT, Dialogflow, Framer, Google Chat, Microsoft 365, Microsoft SharePoint, Microsoft Teams, Shopify, Slack, Squarespace, Webex Connect, Webex Suite, Webflow, Wix, WordPress, Zapier, Zoom Workplace
Q. What level of support does Social Intents offer?
Social Intents offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
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