cxomni CXM cloud vs Customer Interaction Manager
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Overview
cx/omni CXM cloud is a customer journey management platform that provides journey analytics & actionable insights for real-time discovery of frequent, costly, problematic & promising touch-points in the customer journey. The suite offers big data processing, AI algorithms, process mining & more.
cx/omni CXM cloud is a customer journey management platform that provides journey analytics & actionable insights for real-time discovery of...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
CIM acts as centralized storage for customer profiles and customers' interactions across different channels. The customer's profile can be used for caller-specific routing based on the labels assigned such as VIP, repetitive, etc.
It supports last agent routing thus improving customer experience.
CIM acts as centralized storage for customer profiles and customers' interactions across different channels. The customer's profile can be used for...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 990.00/month
- Free Version
- Free Trial
- Subscription
Starting from
USD 108.00/year
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
5/ 5Features
5/ 5Customer Service
5/ 5Value for Money
4.5/ 5Features
Total features 71
- A/B Testing
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Audience Targeting
- Behavior Tracking
- Behavioral Analytics
- Brainstorming
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Tracking
- Collaboration Tools
- Communication Management
- Conversion Tracking
- Customer Experience Management
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Touchpoints
- Customisable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Linking
- Data Source Connectors
- Data Visualization
- Email Management
- Engagement Tracking
- Feedback Management
- KPI Monitoring
- Knowledge Management
- Map Creation
- Map Sharing
- Multi-Campaign
- Multi-Channel Attribution
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- NPS Survey Structure
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Storyboarding
- Survey/Poll Management
- Surveys & Feedback
- Tag Management
- Tagging
- Text Analysis
- Third-Party Integrations
- Trend Analysis
- Visual Analytics
- Workflow Management
Total features 8
- A/B Testing
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Audience Targeting
- Behavior Tracking
- Behavioral Analytics
- Brainstorming
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Tracking
- Collaboration Tools
- Communication Management
- Conversion Tracking
- Customer Experience Management
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Touchpoints
- Customisable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Linking
- Data Source Connectors
- Data Visualization
- Email Management
- Engagement Tracking
- Feedback Management
- KPI Monitoring
- Knowledge Management
- Map Creation
- Map Sharing
- Multi-Campaign
- Multi-Channel Attribution
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- NPS Survey Structure
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Storyboarding
- Survey/Poll Management
- Surveys & Feedback
- Tag Management
- Tagging
- Text Analysis
- Third-Party Integrations
- Trend Analysis
- Visual Analytics
- Workflow Management
Integrations
- Adobe Analytics
- Asana
- Google Analytics 360
- Jira
- Piwik PRO
- Qualtrics LTI
- Salesforce Commerce Cloud
- Zendesk Suite
- monday CRM
Not provided by vendor
