cxomni CXM cloud
About cxomni CXM cloud
cx/omni CXM cloud is a customer journey management platform that provides journey analytics and actionable insights for real-time discovery of frequent, costly, problematic, or promising touch-points throughout the customer journey. The suite of tools offers big data processing, AI algorithms, process mining, and more to develop actionable insights to help improve the customer experience.
cx/omni CXM cloud uses process mining from multiple new and existing data sources across customer touch-points to create a uniform view of the customer experience. Data sources include web analytics, marketing automation, CRM distribution, and customer journey data, which are fed into the customer intelligence hub. Additionally, real-time customer voice feedback is delivered into the hub from brand management, employee journeys, social web feedback, and industry benchmarks.
Using AI algorithms, cx/omni CXM cloud measures customer interactions and models future customer behavior. To develop actionable insights, the platform uses customer voice data, pain points, and ideas for innovation, which can be shared within the company. This enables data-driven changes and decision making for the future such as key performance indicators (KPI's), customer experience management and orchestration, and development of the customer experience knowledge base.
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- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very intuitive CEM system
Reviewed on 15/03/2019
Pros
Very intuitive SaaS product with Gernan data center (high GDPR conformity).
Cons
The company is quite young and so the tool itself. There is room for improvement from the feature point of view
Response from cxomni
Hello Frank!
Thank you for reviewing our product.
The GDPR and discretion in general are very important to us and to our customers as well.
New features are implemented regularly in order to serve the different approaches and methods in customer centricity.
Best wishes
Nils
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great tool to document, manage and analyze the customer journeys
Reviewed on 28/03/2019
Pros
cx/omni is a complex but easy to use tool to document personas and customer journeys, manage touchpoints and insights of each customer journey and to analyze your most relevant KPIs. The tool is flexible and the customer support is fast and very helpful.
Cons
Some features are still in a beta version. However, cx/omni is continuously optimizing features and processes.
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent partner, high quality platform
Reviewed on 21/03/2019
We have a strategic partnership with cx/omni which allows us to evolve our use of the software to...
We have a strategic partnership with cx/omni which allows us to evolve our use of the software to meet the (often changing) needs of our clients. This partnership is essential to our success - long may it continue
Pros
The ability to tailor the platform according to our needs
The consultative partnership that we have with cx/omni
The dashboard functionality (very intuitive)
Cons
Content management complexity: We are working with cx/omni to improve the platforms 'organising principles'. Planned improvements will reduce the complexity of managing our content. We are happy with the progress made here.
cxomni CXM cloud FAQs
Below are some frequently asked questions for cxomni CXM cloud.Q. What type of pricing plans does cxomni CXM cloud offer?
cxomni CXM cloud offers the following pricing plans:
- Starting from: USD 990.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact cx/omni CXM cloud for pricing information.
Q. Who are the typical users of cxomni CXM cloud?
cxomni CXM cloud has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does cxomni CXM cloud support?
cxomni CXM cloud supports the following languages:
English, French, German, Spanish
Q. Does cxomni CXM cloud support mobile devices?
cxomni CXM cloud supports the following devices:
Q. What other apps does cxomni CXM cloud integrate with?
cxomni CXM cloud integrates with the following applications:
Adobe Analytics, Asana, Google Analytics 360, Jira, Piwik PRO, Qualtrics LTI, Salesforce Commerce Cloud, Zendesk Suite, monday CRM
Q. What level of support does cxomni CXM cloud offer?
cxomni CXM cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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