Request Tracker vs OneDeck
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments.
Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Smart, intelligent and automated platform for all your business management needs
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 125.00/month
- Free Version
- Free Trial
- Subscription
Starting from
USD 8.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4/ 5Customer Service
2.5/ 5Value for Money
5/ 5Ease of Use
5/ 5Features
4.9/ 5Customer Service
5/ 5Value for Money
5/ 5Features
Total features 56
- @mentions
- API
- Access Controls/Permissions
- Access Expiration Management
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Attendance Tracking
- Audit Management
- Authentication
- Automatic Backup
- Backlog Management
- Backup and Recovery
- Billable Items Tracking
- Billing & Invoicing
- Brainstorming
- Budget Management
- Budgeting/Forecasting
- Bulk Send
- Calendar Management
- Campaign Management
- Capacity Management
- Charting
- Chat/Messaging
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contingency Billing
- Cost-to-Completion Tracking
- Credit Note
- Crowdsourcing
- Customer Journey Mapping
- Customisable Branding
- Customisable Dashboard
- Customisable Forms
- Customisable Invoices
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Security
- Data Synchronization
- Data Visualization
- Deadline Management
- Dependency Tracking
- Discussions/Forums
- Document Automation
- Document Capture
- Document Classification
- Document Editing
- Document Generation
- Document Management
- Document Review
- Document Storage
- Drag & Drop
- Due Date Tracking
- Dunning Management
- Dynamic Pricing
- Electronic Payments
- Email Management
- Email Marketing
- Email Templates
- Email-to-Task Conversion
- Employee Management
- Encryption
- Estimating
- Event Logs
- Expense Tracking
- Feedback Management
- File Encryption
- File Management
- File Sharing
- File Transfer
- Financial Management
- Financial Reporting
- Forecasting
- Forms Management
- Gantt/Timeline View
- Help Desk Management
- Hourly Billing
- Idea Collection
- Idea Ranking
- Ideation
- Innovation Management
- Interaction Tracking
- Inventory Management
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- KPI Monitoring
- Kanban Board
- Knowledge Base Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- Lead Scoring
- Leave Tracking
- Marketing Automation
- Marketing Reports
- Master Data Management
- Messaging
- Milestone Tracking
- Mind Maps
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Currency
- Multi-Language
- Multi-board
- Multiple Data Sources
- Multiple Projects
- Negative Feedback Management
- Network Diagram
- Online Invoicing
- Order Management
- Payroll Management
- Percent-Complete Tracking
- Performance Metrics
- Planning Tools
- Point of Sale (POS)
- Polls/Voting
- Prioritization
- Process/Workflow Automation
- Progress Reports
- Progress Tracking
- Project Billing
- Project Management
- Project Planning
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Pull Planning
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- Ratings/Reviews
- Real Time Editing
- Real Time Synchronization
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Recurring Tasks
- Recurring/Subscription Billing
- Referral Tracking
- Reimbursement Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Management
- Resource Allocation & Planning
- Resource Management
- Resource Request
- Resource Scheduling
- Retrospectives Management
- Roadmapping
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Sales Pipeline Management
- Sales Reports
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Skills Tracking
- Spreadsheet View
- Status Tracking
- Sub-Task Management
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing
- Task Import
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Tax Calculation
- Team Management
- Template Management
- Territory Management
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Clock
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Timer
- Timesheet Management
- To-Do List
- Traditional Methodologies
- Training Management
- Trend Analysis
- User Management
- Utilization Reporting
- Vacation/Leave Tracking
- Vendor Management
- Visual Analytics
- Visual Workflow Management
- Visualization
- Whiteboard
- Widgets
- Workflow Management
Total features 244
- @mentions
- API
- Access Controls/Permissions
- Access Expiration Management
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Attendance Tracking
- Audit Management
- Authentication
- Automatic Backup
- Backlog Management
- Backup and Recovery
- Billable Items Tracking
- Billing & Invoicing
- Brainstorming
- Budget Management
- Budgeting/Forecasting
- Bulk Send
- Calendar Management
- Campaign Management
- Capacity Management
- Charting
- Chat/Messaging
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contingency Billing
- Cost-to-Completion Tracking
- Credit Note
- Crowdsourcing
- Customer Journey Mapping
- Customisable Branding
- Customisable Dashboard
- Customisable Forms
- Customisable Invoices
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Security
- Data Synchronization
- Data Visualization
- Deadline Management
- Dependency Tracking
- Discussions/Forums
- Document Automation
- Document Capture
- Document Classification
- Document Editing
- Document Generation
- Document Management
- Document Review
- Document Storage
- Drag & Drop
- Due Date Tracking
- Dunning Management
- Dynamic Pricing
- Electronic Payments
- Email Management
- Email Marketing
- Email Templates
- Email-to-Task Conversion
- Employee Management
- Encryption
- Estimating
- Event Logs
- Expense Tracking
- Feedback Management
- File Encryption
- File Management
- File Sharing
- File Transfer
- Financial Management
- Financial Reporting
- Forecasting
- Forms Management
- Gantt/Timeline View
- Help Desk Management
- Hourly Billing
- Idea Collection
- Idea Ranking
- Ideation
- Innovation Management
- Interaction Tracking
- Inventory Management
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- KPI Monitoring
- Kanban Board
- Knowledge Base Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- Lead Scoring
- Leave Tracking
- Marketing Automation
- Marketing Reports
- Master Data Management
- Messaging
- Milestone Tracking
- Mind Maps
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Currency
- Multi-Language
- Multi-board
- Multiple Data Sources
- Multiple Projects
- Negative Feedback Management
- Network Diagram
- Online Invoicing
- Order Management
- Payroll Management
- Percent-Complete Tracking
- Performance Metrics
- Planning Tools
- Point of Sale (POS)
- Polls/Voting
- Prioritization
- Process/Workflow Automation
- Progress Reports
- Progress Tracking
- Project Billing
- Project Management
- Project Planning
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Pull Planning
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- Ratings/Reviews
- Real Time Editing
- Real Time Synchronization
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Recurring Tasks
- Recurring/Subscription Billing
- Referral Tracking
- Reimbursement Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Management
- Resource Allocation & Planning
- Resource Management
- Resource Request
- Resource Scheduling
- Retrospectives Management
- Roadmapping
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Sales Pipeline Management
- Sales Reports
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Skills Tracking
- Spreadsheet View
- Status Tracking
- Sub-Task Management
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing
- Task Import
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Tax Calculation
- Team Management
- Template Management
- Territory Management
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Clock
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Timer
- Timesheet Management
- To-Do List
- Traditional Methodologies
- Training Management
- Trend Analysis
- User Management
- Utilization Reporting
- Vacation/Leave Tracking
- Vendor Management
- Visual Analytics
- Visual Workflow Management
- Visualization
- Whiteboard
- Widgets
- Workflow Management
Integrations
- Gmail
- Google My Business Pro Services
- PagerDuty
- Zapier
- Gmail
- Google My Business Pro Services
- PagerDuty
- Zapier
