Request Tracker
About Request Tracker
Request Tracker (RT) is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. It is developed and maintained by Best Practical Solutions, LLC.
RT allows users to create, view, and manage tickets, which are used to track issues or tasks. Tickets can be assigned to specific users or groups, and can be customized with custom fields, workflows, and notifications. RT also includes features such as time tracking, asset management, and reporting.
RT can be used by organizations of any size, and has been widely adopted in industries such as IT, education, healthcare, and government. It is highly customizable, and can be integrated with other software tools and systems.
Overall, RT is a powerful and flexible tool for managing tickets and tracking issues, and is widely used by organizations to improve their support and project management workflows.
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Reviews
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- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Rt as servicedesk
Reviewed on 25/10/2022
We were happy with the software as servicedesk. Alerting, notifications, searching, escalation.
We were happy with the software as servicedesk. Alerting, notifications, searching, escalation.
Pros
Free open source, linux, fullt customizable, good dashboards and integrations.
Cons
No integration with other tools as solarwinds or confluence so we changed to jira
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Très bon logiciel de ticketting
Reviewed on 27/03/2024
Nous utilisons RT au quotidien pour la gestion des demandes faites au Support Informatique.
Cela...
Nous utilisons RT au quotidien pour la gestion des demandes faites au Support Informatique.
Cela permet au collaborateur de faire des demandes qui seront ensuite redispatchées aux membres de l'équipe IT.
Pros
Avantages:
- OPEN SOUCE
- Gestion des projet
- Suivi des demandes
Cons
Inconvénients:
- La mise en place du SSO
Request Tracker FAQs
Below are some frequently asked questions for Request Tracker.Q. What type of pricing plans does Request Tracker offer?
Request Tracker offers the following pricing plans:
- Starting from: USD 125.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Request Tracker's on-premise version is available for free and the managed hosting solution is available across four pricing plans, outlined below. Managed Hosting- Standard: $125/month (500 tickets/month) Business: $350/month (1,000 tickets/month) Enterprise: $1,000/month (5,000 tickets/month) Premier: Please contact Best Practices Solution directly for pricing details
Q. Who are the typical users of Request Tracker?
Request Tracker has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Request Tracker support?
Request Tracker supports the following languages:
Arabic, Basque, Brazilian Portuguese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Latvian, Lithuanian, Norwegian, Polish, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish
Q. Does Request Tracker support mobile devices?
Request Tracker supports the following devices:
Q. What other apps does Request Tracker integrate with?
Request Tracker integrates with the following applications:
PagerDuty, Zapier
Q. What level of support does Request Tracker offer?
Request Tracker offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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