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Request Tracker vs AppBase DCM & BPM Platform

Request Tracker

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Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments.
Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
Eccentex delivers next-generation dynamic case management and business process automation solutions that are enhanced by Eccentex AI Services to help brands and government entities achieve results quickly and easily.
Eccentex delivers next-generation dynamic case management and business process automation solutions that are enhanced by Eccentex AI Services to help...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

USD 125.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

USD 120.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4 /5
(2)

Ease of Use

4.5/ 5

Features

4/ 5

Customer Service

2.5/ 5

Value for Money

5/ 5
Read all reviews

Overall rating

5 /5
(3)

Ease of Use

4.3/ 5

Features

4.7/ 5

Customer Service

5/ 5

Value for Money

4.7/ 5
Read all reviews

Total features 56

  • AI-assisted Development
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Benchmarking
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Business Process Automation
  • Business Process Control
  • CRM
  • Calendar Management
  • Call Recording
  • Campaign Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Code Enforcement
  • Collaboration Tools
  • Collaborative Development
  • Commenting/Notes
  • Communications Management
  • Compatibility Testing
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Library
  • Content Management
  • Corrective and Preventive Actions (CAPA)
  • Custom Development
  • Customer Database
  • Customer Support
  • Customisable Branding
  • Customisable Dashboard
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Aggregation and Publishing
  • Data Capture and Transfer
  • Data Connectors
  • Data Extraction
  • Data Governance
  • Data Import/Export
  • Data Mapping
  • Data Masking
  • Data Migration
  • Data Modeling
  • Data Profiling
  • Data Quality Control
  • Data Verification
  • Data Visualization
  • Database Support
  • Deadline Management
  • Debugging
  • Deployment Management
  • Digital Asset Management
  • Disaster Recovery
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Templates
  • Email-to-Task Conversion
  • Employee Management
  • Event Logs
  • Fax Management
  • File Management
  • File Sharing
  • Filtering
  • Financial Management
  • Fixed Asset Management
  • For Government
  • Forms Automation
  • Forms Management
  • Full Text Search
  • Gantt/Timeline View
  • Graphical User Interface
  • Graphical Workflow Editor
  • Help Desk Management
  • Hierarchy Management
  • IT Asset Management
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Indexing
  • Information Governance
  • Integrated Development Environment
  • Integrations Management
  • Interaction Tracking
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Iteration Management
  • Knowledge Base Management
  • Lead Management
  • Lifecycle Management
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Metadata Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Development
  • Monitoring
  • Multi-Channel Communication
  • Multi-Domain
  • Multi-Language
  • Multiple Data Sources
  • No-Code
  • Offline Access
  • On Call Scheduling
  • Performance Metrics
  • Performance Monitoring
  • Permit Issuance
  • Pre-built Templates
  • Prioritization
  • Problem Management
  • Process Change Tracking
  • Process Management
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Procurement Management
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Templates
  • Project Tracking
  • Project Workflow
  • Purchasing & Receiving
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Records Management
  • Recurring Tasks
  • Relationship Mapping
  • Release & Deployment
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Safety Incident Management
  • Sales Pipeline Management
  • Scheduled/Automated Reports
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Software Development
  • Source Control
  • Spreadsheet View
  • Status Tracking
  • Sub-Task Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Board View
  • Task Editing
  • Task Import
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Taxation & Assessment
  • Template Management
  • Templates
  • Territory Management
  • Third-Party Integrations
  • Ticket Management
  • Time Tracking
  • To-Do List
  • Unified Communications
  • User Management
  • Utility Billing
  • Version Control
  • Virtual Assistant
  • Visual Modeling
  • Visualization
  • Web App Development
  • Web/Mobile App Development
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 211

  • AI-assisted Development
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Benchmarking
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Business Process Automation
  • Business Process Control
  • CRM
  • Calendar Management
  • Call Recording
  • Campaign Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Code Enforcement
  • Collaboration Tools
  • Collaborative Development
  • Commenting/Notes
  • Communications Management
  • Compatibility Testing
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Library
  • Content Management
  • Corrective and Preventive Actions (CAPA)
  • Custom Development
  • Customer Database
  • Customer Support
  • Customisable Branding
  • Customisable Dashboard
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Aggregation and Publishing
  • Data Capture and Transfer
  • Data Connectors
  • Data Extraction
  • Data Governance
  • Data Import/Export
  • Data Mapping
  • Data Masking
  • Data Migration
  • Data Modeling
  • Data Profiling
  • Data Quality Control
  • Data Verification
  • Data Visualization
  • Database Support
  • Deadline Management
  • Debugging
  • Deployment Management
  • Digital Asset Management
  • Disaster Recovery
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Templates
  • Email-to-Task Conversion
  • Employee Management
  • Event Logs
  • Fax Management
  • File Management
  • File Sharing
  • Filtering
  • Financial Management
  • Fixed Asset Management
  • For Government
  • Forms Automation
  • Forms Management
  • Full Text Search
  • Gantt/Timeline View
  • Graphical User Interface
  • Graphical Workflow Editor
  • Help Desk Management
  • Hierarchy Management
  • IT Asset Management
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Indexing
  • Information Governance
  • Integrated Development Environment
  • Integrations Management
  • Interaction Tracking
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Iteration Management
  • Knowledge Base Management
  • Lead Management
  • Lifecycle Management
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Metadata Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Development
  • Monitoring
  • Multi-Channel Communication
  • Multi-Domain
  • Multi-Language
  • Multiple Data Sources
  • No-Code
  • Offline Access
  • On Call Scheduling
  • Performance Metrics
  • Performance Monitoring
  • Permit Issuance
  • Pre-built Templates
  • Prioritization
  • Problem Management
  • Process Change Tracking
  • Process Management
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Procurement Management
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Templates
  • Project Tracking
  • Project Workflow
  • Purchasing & Receiving
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Records Management
  • Recurring Tasks
  • Relationship Mapping
  • Release & Deployment
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Safety Incident Management
  • Sales Pipeline Management
  • Scheduled/Automated Reports
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Software Development
  • Source Control
  • Spreadsheet View
  • Status Tracking
  • Sub-Task Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Board View
  • Task Editing
  • Task Import
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Taxation & Assessment
  • Template Management
  • Templates
  • Territory Management
  • Third-Party Integrations
  • Ticket Management
  • Time Tracking
  • To-Do List
  • Unified Communications
  • User Management
  • Utility Billing
  • Version Control
  • Virtual Assistant
  • Visual Modeling
  • Visualization
  • Web App Development
  • Web/Mobile App Development
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Abby
  • ArcGIS
  • ChatGPT
  • GENESYS
  • IBM Maximo Application Suite
  • Maximo
  • Microsoft Azure
  • Microsoft Exchange
  • PagerDuty
  • Salesforce Service Cloud
  • Twilio
  • Zapier
  • Abby
  • ArcGIS
  • ChatGPT
  • GENESYS
  • IBM Maximo Application Suite
  • Maximo
  • Microsoft Azure
  • Microsoft Exchange
  • PagerDuty
  • Salesforce Service Cloud
  • Twilio
  • Zapier

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