BeInContact vs Intermedia Contact Center
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Overview
BeInContact is extremely flexible meeting needs of companies of any size and sector, increasing Customer Experience, their loyalty and speeding up sales processing as well.
BeInContact is extremely flexible meeting needs of companies of any size and sector, increasing Customer Experience, their loyalty and speeding up...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Give customers the five-star experience they expect with Intermedia Contact Center. Use Intermedia's deep customer handling tools to give customers quick, personalized, convenient access to your customer-facing employees from wherever.
Give customers the five-star experience they expect with Intermedia Contact Center. Use Intermedia's deep customer handling tools to give customers...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
EUR 38.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/5Features
4/5Customer Service
4.3/5Value for Money
3.9/5Ease of Use
4/5Features
4/5Customer Service
3/5Value for Money
0/5Features
Total features 134
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Blended Call Center
- CRM
- Call Center Integration
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Database
- Customer History
- Customer Segmentation
- Customisable Branding
- Customisable Caller ID
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- File Sharing
- File Transfer
- IVR Software
- Inbound Call Center
- Inbox Management
- Integrations Management
- Interaction Tracking
- Knowledge Base Management
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple Scripts
- Multiple User Accounts
- Offline Form
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- Scheduled Recording
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Spam Blocker
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Video Call Recording
- Video Conferencing
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
Total features 71
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Blended Call Center
- CRM
- Call Center Integration
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Database
- Customer History
- Customer Segmentation
- Customisable Branding
- Customisable Caller ID
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- File Sharing
- File Transfer
- IVR Software
- Inbound Call Center
- Inbox Management
- Integrations Management
- Interaction Tracking
- Knowledge Base Management
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple Scripts
- Multiple User Accounts
- Offline Form
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- Scheduled Recording
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Spam Blocker
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Video Call Recording
- Video Conferencing
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
Integrations
- Amazon Lex
- Amazon S3
- Asterisk
- CRM Sales Force Automation
- Cloud Whatsapp
- LogMeIn Pro
- Messenger
- Microsoft Teams
- Next Caller
- Oracle Sales
- Oracle Service
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- Slack
- Surfly
- Telegram
- Teleopti WFM
- Twitter/X
- Viber
- Vonage Business Communications
- Vtiger CRM
- Zapier
- Zendesk Suite
- Amazon Lex
- Amazon S3
- Asterisk
- CRM Sales Force Automation
- Cloud Whatsapp
- LogMeIn Pro
- Messenger
- Microsoft Teams
- Next Caller
- Oracle Sales
- Oracle Service
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- Slack
- Surfly
- Telegram
- Teleopti WFM
- Twitter/X
- Viber
- Vonage Business Communications
- Vtiger CRM
- Zapier
- Zendesk Suite
