BeInContact
About BeInContact
BeInContact is a 100% Cloud Omnichannel Cloud Contact Center platform.
BeInContact is designed as a simple and easy to use solution, remaining flexible and fully customisable in its configurations. Its features, out of the box, can be activated at any time: ACD, IVR, AI, Call Recording, Predictive dialer, reportistic and so much more.
Thanks to BeInContact’s flexibility, and BeCloud’s staff experience in examining your requests and needs, you’ll be able to get your brand new Customer Service up and running in just few days or weeks, depending on the scope of your projects. Through a short training period, delivered both remotely or in person, your operators will have all full access to the platform’s functionalities and all the knowledge needed to independently configure services and improve Customer Experience. You can also add customized integrations to the major CRM & Apps with just a few clicks. Integrate any solution you have developed over the years through our API and Web Services is possible as well.
BeInContact can natively be integrated with all the major market-leading CRMs such as Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow and supports all traditional contact channels such as Voice, Email, SMS, Web Chat, Video Chat, and Social Messaging including WhatsApp Business, Facebook Messenger, and more.
Key benefits of BeInContact
BeInContact - Optimize workforce and business communications on one single application.
• Artificial Intelligence - support your Call Center with AI
• IVR - Improve CX and optimize service processes
• ACD - Help customers contact the most suitable operator to solve their problems
• Outbound Calls & Predictive Dialer - Lower waiting and dialing times between calls, reducing costs and optimizing agents work
• Recording & High Reliability – Real time monitor your service performance
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Reviews
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- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Flexible and easily customizable
Reviewed on 20/12/2021
As mentioned previously the contact center integration has drastically improved the way of working...
As mentioned previously the contact center integration has drastically improved the way of working with our prospects and students.
Pros
The contact center is a flexibile and powerful tool, this was highly noted during the integration with salesforce sales-cloud and eventual customizations.
Cons
Reporting doesn’t guarantee enough flexibility
- Industry: Mechanical or Industrial Engineering
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
a good option
Reviewed on 14/12/2021
Pros
The software is very intuitive and easy to use
Cons
it looses the net with facility and I can not contact.
- Industry: Professional Training & Coaching
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An intuitive and reliable Contact Center solution
Reviewed on 27/12/2021
The overall experience is positive, the tool has been a great ally in the process of improving...
The overall experience is positive, the tool has been a great ally in the process of improving customer service and prospects management.
Pros
The interface is very intuitive and user-friendly. Setup and integration with CRM were easy and fast, with the whole BeCloud team always proactive and ready to find a solution to most of our business needs and requests.
The platform turned out to be stable, flexible and with a low need for maintenance.
Cons
The reporting (including extensive and good detailed data), has a certain level of rigidity in both creating/customizing reports and adopting new metrics.
I know that with the last version of the software (not tried yet) the reporting has been generally improved.
- Industry: Machinery
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Un piacere lavorare con voi
Reviewed on 06/12/2021
L'esperienza al momento è molto positiva, partendo dalla buona intesa instaurata con i miei...
L'esperienza al momento è molto positiva, partendo dalla buona intesa instaurata con i miei referenti di progetto.
Pros
L'agent desktop è molto intuitivo e di facile utilizzo. É un sistema molto flessibile che consente l'adattabilità alle necessità di contesti lavorativi ed organizzativi completamente differenti fra loro.
É possibile ampliare il modulo di partenza con tante ulteriori funzionalità in modo da poter utilizzare un unico strumento che raccoglie vari canali comunicativi.
Cons
Al momento nulla di particolare da segnalare
- Industry: Industrial Automation
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Un salto generazionale
Reviewed on 13/12/2021
L'esperienza nel suo complesso è stata ottima ed ha permesso di completare una fase di rafforzamento...
L'esperienza nel suo complesso è stata ottima ed ha permesso di completare una fase di rafforzamento dell'assistenza clienti. Internamente all'azienda solo dopo ne è stato compreso il reale potenziale, a distanza di 3 anni grazie alle funzioni follow the sun ed altri addon il reparto sta ancora crescendo senza dover rimettere mano agli strumenti.
Pros
I Vantaggi di BeCloud sono molteplici: versatilità, tempi d'installazione, subentro al vecchio sistema. Anche successivamente alla messa in opera si sono rese necessarie alcune modifiche per le quali non hanno richiesto interruzioni di servizio.
Cons
Volendo trovare il pelo nell'uovo il SW potrebbe essere migliorabile dal punto di vista dell'interfaccia non sufficientemente flessibile rispetto alle potenzialità del prodotto.
BeInContact FAQs
Below are some frequently asked questions for BeInContact.Q. What type of pricing plans does BeInContact offer?
BeInContact offers the following pricing plans:
- Starting from: EUR 38.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Please contact BeCloud Solutions for pricing details.
Q. Who are the typical users of BeInContact?
BeInContact has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does BeInContact support?
BeInContact supports the following languages:
Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Russian, Spanish, Turkish
Q. Does BeInContact support mobile devices?
BeInContact supports the following devices:
Q. What other apps does BeInContact integrate with?
BeInContact integrates with the following applications:
Amazon Lex, Amazon S3, Asterisk, CRM Sales Force Automation, Cloud Whatsapp, LogMeIn Pro, Messenger, Microsoft Teams, Next Caller, Oracle Sales, Oracle Service, Salesforce Sales Cloud, Salesforce Service Cloud, ServiceNow, Slack, Surfly, Telegram, Teleopti WFM, Twitter/X, Viber, Vonage Business Communications, Vtiger CRM, WhatsApp, Zapier, Zendesk Suite
Q. What level of support does BeInContact offer?
BeInContact offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for BeInContact.
- IVR Software
- Call Recording Software
- Predictive Dialer Software
- Auto Dialer Software
- Telephony Software
- Softphone Software
- Call Centre Software
- Contact Centre Software
- Help Desk Software
- Customer Service Software
- Live Chat Software
- Customer Engagement Software
- Customer Experience Software
- Server Management Software
- Customer Satisfaction Software
