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Intermedia Contact Center vs SanCCS

Intermedia Contact Center

(1)
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SanCCS

(5)
Learn More
Give customers the five-star experience they expect with Intermedia Contact Center. Use Intermedia's deep customer handling tools to give customers quick, personalized, convenient access to your customer-facing employees from wherever.
Give customers the five-star experience they expect with Intermedia Contact Center. Use Intermedia's deep customer handling tools to give customers...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
SanCCS is the top Contact Center Solution, featuring a Blended Dialer, Ticket Management, Quality Module, and Omni-Channel Integration with platforms like WhatsApp, email, and social media for seamless customer support and enhanced productivity.
SanCCS is the top Contact Center Solution, featuring a Blended Dialer, Ticket Management, Quality Module, and Omni-Channel Integration with platforms...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

USD 100.00/one-time

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4 /5
(1)

Ease of Use

4/5

Features

4/5

Customer Service

3/5

Value for Money

0/5
Read all reviews

Overall rating

5 /5
(5)

Ease of Use

5/5

Features

4.8/5

Customer Service

4.8/5

Value for Money

4.8/5
Read all reviews

Total features 71

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Conversation Intelligence
  • Customer Communication
  • Customer Database
  • Customer History
  • Customer Portal
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Email Management
  • Email Templates
  • Event Logs
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • For MSPs
  • Gamification
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IVR Software
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Inventory Management
  • Key Performance Indicators
  • Knowledge Base Management
  • Language Detection
  • Lead Management
  • List Management
  • Live Chat
  • Maintenance Scheduling
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Data Sources
  • Multiple Scripts
  • Network Monitoring
  • Network Security Software
  • Outbound Call Center
  • Patch Management
  • Performance Management
  • Phone Key Input
  • Policy Management
  • Pre-recorded Messages
  • Predictive Analytics
  • Predictive Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Alerts
  • Remediation Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Automation
  • Task Management
  • Task Scheduling
  • Text to Speech
  • Third-Party Integrations
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Video Chat
  • Virtual Assistant
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Vulnerability Scanning
  • Website Integration
  • Widgets
  • Workflow Management
  • Workforce Management

Total features 148

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Conversation Intelligence
  • Customer Communication
  • Customer Database
  • Customer History
  • Customer Portal
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Email Management
  • Email Templates
  • Event Logs
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • For MSPs
  • Gamification
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IVR Software
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Inventory Management
  • Key Performance Indicators
  • Knowledge Base Management
  • Language Detection
  • Lead Management
  • List Management
  • Live Chat
  • Maintenance Scheduling
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Data Sources
  • Multiple Scripts
  • Network Monitoring
  • Network Security Software
  • Outbound Call Center
  • Patch Management
  • Performance Management
  • Phone Key Input
  • Policy Management
  • Pre-recorded Messages
  • Predictive Analytics
  • Predictive Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Alerts
  • Remediation Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Automation
  • Task Management
  • Task Scheduling
  • Text to Speech
  • Third-Party Integrations
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Video Chat
  • Virtual Assistant
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Vulnerability Scanning
  • Website Integration
  • Widgets
  • Workflow Management
  • Workforce Management
  • Freshdesk
  • HubSpot CRM
  • Kapture CX
  • LeadSquared
  • Salesforce Platform
  • ServiceNow
  • Slack
  • Vtiger CRM
  • Zendesk Suite
  • Freshdesk
  • HubSpot CRM
  • Kapture CX
  • LeadSquared
  • Salesforce Platform
  • ServiceNow
  • Slack
  • Vtiger CRM
  • Zendesk Suite

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