SanCCS
About SanCCS
Overview
SAN Softwares, a renowned company with 25 years of experience in the industry, offers both Hosted and On-Premises Call Center Solutions tailored to meet the dynamic needs of modern businesses. Our flagship product, SanCCS, exemplifies our commitment to innovation and excellence, providing a comprehensive call center solution designed to streamline operations, enhance customer interactions, and drive business growth. Recognized as the best Call Center Software Solution provider in the market today, SAN Softwares ensures that your business stays ahead with advanced, reliable, and widely-accepted solutions.
SanCCS: Empowering Efficient Communication
SanCCS is a robust call center solution that empowers businesses to add agents across various departments and efficiently route calls to optimize workflow and customer service. Whether your business requires a hosted solution or an on-premises setup, SanCCS delivers flexibility, scalability, and performance.
Key Features of SanCCS
Blended Dialer:
Seamlessly handle both inbound and outbound calls with our Blended Dialer. This feature ensures that your agents can efficiently manage customer interactions without switching between different systems, maximizing productivity and response times.
Quality Module:
Maintain high standards of service with our Quality Module. This tool allows supervisors to monitor, evaluate, and improve agent performance through detailed metrics and reporting. Ensure consistent and excellent customer service with continuous feedback and training.
Co-Browsing:
Enhance customer support with Co-Browsing capabilities. Agents can securely view and interact with a customer's web browser in real-time, providing instant assistance and resolving issues more effectively. This feature improves customer satisfaction and reduces resolution times.
Omni-Channel Platform:
SanCCS integrates multiple communication channels into one unified platform. Support your customers across various touchpoints including:
WhatsApp
Viber
Social Media
E-mail
Facebook
SMS
Video Calling
Ticket Management Software
This omni-channel approach ensures that customers can reach you through their preferred channels, enhancing their experience and engagement.
Advanced Functionalities
Multiple Dialing Modes:
SanCCS offers multiple dialing modes such as predictive dialing, progressive dialing, and manual dialing. These modes help optimize agent efficiency and contact rates based on your specific business needs and campaign strategies.
Dynamic Agent Pacing:
Adjust call pacing dynamically to balance workload and maximize agent productivity. This feature ensures that agents are neither overwhelmed nor underutilized, maintaining optimal call flow and service levels.
Automated Call Distribution (ACD):
Our ACD system intelligently routes calls to the most appropriate agents or departments based on predefined criteria. This reduces wait times, enhances first-call resolution rates, and improves overall customer satisfaction.
API Integration:
SanCCS supports seamless integration with other business applications and systems through robust APIs. Whether it’s CRM software, helpdesk tools, or any other system, our API integration capability ensures smooth data flow and enhanced operational efficiency.
Missed Call Auto Call Backs:
Never miss an opportunity with our auto call-back feature. If a call is missed, SanCCS automatically schedules a callback to ensure timely follow-up, enhancing customer experience and retention.
Why Choose SanCCS?
Comprehensive Solution: SanCCS covers all aspects of call center operations, from handling calls to integrating with various communication channels and business systems.
Scalability: Whether your business is small or large, SanCCS scales effortlessly to meet your growing needs.
Reliability: With 25 years of expertise, SAN Softwares ensures a reliable and robust solution that businesses can trust.
User-Friendly: SanCCS boasts an intuitive interface
Key benefits of SanCCS
Improves Customer Experiences
Establishing a reliable and consistent means of communication with customers is crucial for building trust and fostering loyalty towards an organization. One effective communication channel is through a call center, which can provide customers with prompt assistance when they encounter issues or need help with a product or service. The convenience of being able to contact the company for support at any given time creates a positive impression on customers and can be a decisive factor in their decision to continue doing business with the organization. SanCCS enhances this experience by integrating multiple communication channels, such as WhatsApp, social media, and email, ensuring that customers can reach support through their preferred method.
Increases Productivity
By having dedicated call agents manage every external customer and business process concern, the rest of your company can focus on their primary tasks, reducing their workload and boosting overall productivity. SanCCS streamlines call management with features like Automated Call Distribution and Dynamic Agent Pacing, ensuring that calls are efficiently routed and handled by the most appropriate agents. This increased productivity can lead to significant cost reductions and substantial savings. Moreover, SanCCS's real-time analytics and reporting tools enable continuous performance monitoring and optimization, further enhancing operational efficiency.
Uplifts Sales
Whether handling inbound or outbound calls, a call center solution can significantly boost sales. Customer service executives can assist customers throughout their purchasing journey, making the process smoother and faster. SanCCS supports this with a Blended Dialer and various dialing modes, allowing agents to effectively manage both sales and support calls. The ability to provide immediate assistance and address customer inquiries in real-time can increase conversion rates and drive sales growth. Additionally, SanCCS's integration with CRM systems ensures that agents have access to relevant customer information, enabling personalized interactions that can further enhance sales efforts.
Easier Lead Generation
Having your executives contact potential leads directly allows for more effective lead generation. By providing real-time, immediate feedback, your team can engage with leads dynamically and qualify them more efficiently than waiting for leads to reach out on their own. SanCCS facilitates this process with advanced features like predictive dialing and API integration, which streamline lead management and improve the overall efficiency of your sales team. The ability to track and analyze lead interactions through the platform's reporting tools helps refine lead generation strategies and improve conversion rates over time.
By leveraging the advanced capabilities of SanCCS, businesses can significantly enhance customer experiences, increase productivity, boost sales, and streamline lead generation efforts, driving overall growth and success.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing tool
Reviewed on 18/04/2024
1. Good Support from the company during and after onboarding.
2. UX is good and it is user...
1. Good Support from the company during and after onboarding.
2. UX is good and it is user friendly.
3. Simple to implement.
4. MIS reporting is very useful for management.
Pros
1. Call management feature is very interesting which helped us to monitor and assess quality.
2. Integration is easy with our in house CRM, WhatsApp , Email and SMS.
Cons
Everything is good but still some feature in admin panel need to improve.
- Industry: Computer Networking
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Value for Money Solution
Reviewed on 17/04/2024
Perfect solution at a nominal cost, it gives every flexibility to the user to mold the CCS...
Perfect solution at a nominal cost, it gives every flexibility to the user to mold the CCS according to their requirement. Not to forget in a nominal cost.
Pros
Features are good and support is excellent...and the Management listens to their clients n act on their requirements to the satisfactory level. The personal level support makes the user feel more confident
Cons
Missing out on some AI features which they can implement in their solution to get the lead in the market
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SanCCS Review: Excellent Functionality with UI Enhancement Opportunities
Reviewed on 07/10/2024
Pros
At Happy Holidays, we appreciate SanCCS for its user-friendliness, seamless omnichannel integration, and effortless connection with our immigration CRM. This has improved our lead follow-up process and enabled smoother client interactions across various platforms, enhancing our service delivery. SanCCS has effectively streamlined our operations, becoming an essential tool for our team.
Cons
At Happy Holidays, we appreciate SanCCS's functionality but find its interface and color theme outdated. Improving the UI could enhance user experience and make navigation more intuitive for our team.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Positive Review for San Softwares Private Limited
Reviewed on 17/04/2024
Overall, I highly recommend San Softwares Private Limited to any business looking for reliable...
Overall, I highly recommend San Softwares Private Limited to any business looking for reliable dialer and ERP solutions. Thank you for your excellent products and service!
Warm regards,
Puneet Verma
Pros
I've been using the dialer and Veda ERP software from San Software’s Private Limited From last 6 years now, and I must say, I'm thoroughly impressed. These tools have significantly streamlined our operations and enhanced our productivity. The dialer is incredibly efficient, making communication with clients seamless, while the Veda ERP software has revolutionized our business processes, providing us with valuable insights and empowering better decision-making.
Cons
What sets San Softwares Private Limited apart is not just the quality of their products, but also their exceptional customer support. Any time I've had an issue or a question, their support team has been quick to respond and resolve it, ensuring minimal disruption to our workflow.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SanCCS in Customer Experience
Reviewed on 01/05/2024
Pros
This software offers an exceptional solution for those seeking top-tier customer experiences and prompt attention to their business-related service or support needs. With its capabilities to facilitate both outgoing and incoming calls seamlessly, it ensures efficient communication. The tech team of SAN software is highly experienced and always ready to experiment new things. Recently they have integrated SANCCS with one of our ML and AI Partner to provide AI enabled customer experience with high accuracy. I highly recommend this software to anyone seeking effective call management solutions for their day-to-day business operations.
Cons
Minor Enhancement in UI required but acceptable.
SanCCS FAQs
Below are some frequently asked questions for SanCCS.Q. What type of pricing plans does SanCCS offer?
SanCCS offers the following pricing plans:
- Starting from: USD 100.00/one-time
- Free Trial: Not Available
Q. Who are the typical users of SanCCS?
SanCCS has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SanCCS support?
SanCCS supports the following languages:
English
Q. Does SanCCS support mobile devices?
SanCCS supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SanCCS integrate with?
SanCCS integrates with the following applications:
Freshdesk, HubSpot CRM, Kapture CX, LeadSquared, Salesforce Platform, Vtiger CRM
Q. What level of support does SanCCS offer?
SanCCS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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