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IPscape vs Zendesk Talk

IPscape

(8)
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Zendesk Talk

(19)
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IPscape provides AI contact centre technology that empowers organisations to orchestrate omnichannel customer journeys across Voice, Web Chat, Email and more.
IPscape provides AI contact centre technology that empowers organisations to orchestrate omnichannel customer journeys across Voice, Web Chat, Email...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
Zendesk Talk offers advanced call transcriptions, redaction, and quality assurance capabilities to monitor and record calls.

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

$99.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

USD 49.00

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.9 /5
(8)

Ease of Use

4.9/ 5

Features

4.8/ 5

Customer Service

5/ 5

Value for Money

4.6/ 5
Read all reviews

Overall rating

4.7 /5
(19)

Ease of Use

4.4/ 5

Features

4.5/ 5

Customer Service

4.4/ 5

Value for Money

4.2/ 5
Read all reviews

Total features 115

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Surveys
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Security
  • Email Management
  • Employee Coaching Tools
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • For Sales Teams/Organizations
  • IVR Software
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • KPI Monitoring
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scoring Models
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Pre-recorded Messages
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Scheduled Recording
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third-Party Integrations
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Workflow Management
  • Workforce Management

Total features 28

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Surveys
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Security
  • Email Management
  • Employee Coaching Tools
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • For Sales Teams/Organizations
  • IVR Software
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • KPI Monitoring
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scoring Models
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Pre-recorded Messages
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Scheduled Recording
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third-Party Integrations
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Workflow Management
  • Workforce Management
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Microsoft Azure
  • Microsoft Teams
  • Pipedrive
  • Salesforce Tool Suite
  • Salesforce.org Nonprofit Cloud
  • ServiceNow
  • Zendesk Suite
  • Zoho CRM Plus
Not provided by vendor

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